Technical Services Senior Manager Job at Metlen Group (Thessaloniki)

Senior Technical Product Marketing Manager

We are seeking an enthusiastic Senior Technical Product Marketing Manager to dev...

Location

United States

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

Proven experience in Service Management, along with hands-on experience in implementing Service Management solutions
Over 7 years of experience in technical product marketing, solutions consulting, implementation, sales engineering, or product management, preferably within ITSM, ESM, or ITOM software sectors
A comprehensive understanding of the priorities and needs of ITSM and IT operations leaders
Exceptional communication skills
proficient in presenting and demonstrating the value of products and solutions to IT buyers, influencers, and internal stakeholders
Outstanding public speaking and presentation abilities, capable of engaging and inspiring diverse audiences. Demonstrates confidence in both practices and products
Strong networking and relationship-building skills. Proficient in establishing trusted relationships with analysts and other influencers through product and solution briefings, demonstrations, evaluations, and engagement in online communities and social media
Experience representing organizations at industry events and conferences
Relevant certifications in ITSM or related fields are advantageous

Job Responsibility

Develop compelling, differentiated, and feature-accurate content and messaging that effectively highlights the Atlassian Service Management solution
Represent the organization at industry conferences, seminars, and events, delivering presentations and participating in panel discussions
Establish and maintain relationships with key stakeholders, including industry leaders, partners, and prospective clients
Remain informed about industry trends and advancements to ensure our solutions remain competitive and relevant
Serve as a spokesperson for the organization, providing insights and thought leadership on Service Management practices and innovations
Engage directly with senior leadership teams at our largest customers to facilitate their understanding of the transition to the Atlassian Service Management solution, emphasizing the integration of practices, personnel, and product
Collect feedback from external engagements to inform product development and strategic initiatives

What we offer

health coverage
paid volunteer days
wellness resources
bonuses
commissions
equity

Fulltime

VP, Client Services Senior Manager

The KL Client Services Lead is responsible for overall Client Experience relatin...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5+ yrs experience in a Client Services environment, preferably in Custody
Relevant knowledge of more than 1 Custody function is highly advantageous
Experience working with global, multi-region initiatives, projects and teams, including large matrix organizations
Experience leading/managing Custody operations or any functional unit within Custody is advantageous
Strong Custody knowledge and technical know-how is essential
Strong analytical skills – the ability to analyze processes and systems, evaluate data, and identify process improvements
The ability to coordinate and lead colleagues in achieving a common objective
Exceptionally strong interpersonal and relationship-building skills
Experience in dealing in high volume, client sensitive issues
Energetic, flexible, collaborative, and proactive

Job Responsibility

Service Level Compliance- 100% service level compliance across all functions, in line with both external contractual agreement as well as internal Product/Business expectation
Financial Management across designated GOC for Client Services, ensuring that the department manages cost targets as well as resource management
Standardization of service offering across all Operational functions, ensuring that the Client Experience is “One Custody” globally
Simplify technology across the group, with key focus on client query tooling, data and reporting
Drive Citi initiatives aimed at reducing the high level of touch points and queries within the Bank related to Custody processes
Continually review and enhance the Client services processes in partnership with the Functional Heads and direct management team to drive positive client experience
Support the execution of any associated Location Strategy activities, ensuring that the operation remains fully compliant with all aspects of Send/Receive site requirements, whilst ensuring suitable training material and post go live support is robust and executed
Collaborate with the Productivity Office to assess and support opportunities to reduce inefficiency within the Function
Promptly recognize and take action on gaps within the process control framework to ensure that the control steps across the lifecycle of the process are relevant, documented and understood within the process teams
Staff management

What we offer

Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses
We have a variety of programs that help employees balance their work and life

Fulltime

Senior Technical Program Manager

We are looking for a Senior Technical Program Manager (TPM) to join our growing ...

Location

United States; Canada

Salary:

138000.00 - 186000.00 USD; CAD / Year

1Password

Expiration Date

Until further notice

Requirements

8+ years of technical program management experience
accomplished leader with technical depth
able to tackle loosely defined problems and projects
capable of analyzing, synthesizing requirements and objectives, exercising judgment, and devising solutions with limited information
deep focus on execution, follow-through and ownership
effectively keeps programs on course, detects and recommends course-corrections when appropriate, and establishes apt tracking, reporting & escalation processes
capable of driving commitment and navigating trade-offs
drives simplicity - identifies process breakdowns, designs simple, repeatable and scalable processes, mentors teams
excellent communicator with experience presenting to senior leaders, representing program parameters to technical and non-technical stakeholders
accomplished at fostering cross-functional relationships and influencing alignment to drive clarity, ownership and outcomes

Job Responsibility

Own and lead high impact, high complex or ambiguous initiatives
identify program challenges, and build simple scalable processes & solutions
foster cross-functional relationships between Product, Design, and Tech teams to deliver high quality and highly reliable apps and services
lead team and cross-team planning, roadmapping, meetings
deeply familiar with the technical stack related to their program space and able to facilitate technical conversations
keep security and privacy front of mind in all aspects of your work
partner with other TPMs in the tech organization.

What we offer

Maternity and parental leave top-up programs
wellness spending allowance
generous PTO policy
company-wide wellness days off
Wellness Coach membership
comprehensive health coverage
company equity for all full-time employees
retirement matching program
training budget, 1Password University access, and learning sessions
free 1Password account and friends and family discount

Fulltime

Asset Servicing Senior Manager

This is an Operations Manager role in the Asset Servicing team responsible for t...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

BS/BA degree or equivalent combination of education/experience
Masters Degree Preferred
6-10 years of experience
Subject matter expert in at least one area of the function, preferably in Asset Servicing or other securities related Operations
Strong, influential communicator who is articulate and concise
Strong risk management and control mind-set
understanding of the critical risks and necessary controls related to corporate action processing
Energetic, flexible, collaborative, and proactive
Ability to perform a range of tasks/projects and effectively lead training of other team members in process and systems compliance
Proven record of managing teams effectively

Job Responsibility

Manage the reconciliation of daily events arising from Corporate Actions
Completing sensitive transaction approvals, minimizing the risk arising from daily corporate actions events
Manage transaction processing issues
Be a senior escalation contact for internal and external stakeholders
Identify procedure gaps and actively manage the streamlining of related work processes
Develop a good understanding of products, processes, and industry practices and standards
Effectively communicate and collaborate with colleagues and stakeholders
Create and promote a culture of good governance
Manage effective business reporting including the preparation and submission of internal and external regulatory reports
Manage effective communications with internal and external stakeholders

Fulltime

Senior Technical Engagement Manager

Play a pivotal role in driving customer outcomes by providing technical and oper...

Location

United States

Salary:

178000.00 - 260000.00 USD / Year

Vercel

Expiration Date

Until further notice

Requirements

7+ years of experience in consulting, technical delivery, or customer-facing roles
Focus on platform migrations, front-end web implementations, AI business process transformation, or similar complex technical projects
Understanding of modern web architectures, including agentic systems, composable architectures, and frontend frameworks
Proven track record of leading both post-sales delivery engagements and account expansion efforts
Excel at managing cross-functional teams and stakeholders
Strong communicator, capable of translating technical concepts into business value
Experience working with cloud platforms and DevOps practices

Job Responsibility

Act as the technical delivery leader for Professional Services engagements
Work backwards from customer business and technical outcomes to define success criteria and delivery plans
Manage cross-functional delivery teams
Monitor project health, identify risks, and implement mitigation strategies
Serve as the primary point of contact for customers
Partner with the account team to identify and coordinate technical pursuits
Develop customer-tailored project proposals and statements of work
Support Vercel engineers when presenting technical solutions to customers
Contribute to the development of new service offerings
Help mature Vercel’s Professional Services delivery capabilities

What we offer

Competitive compensation package, including equity
Inclusive Healthcare Package
Learn and Grow - mentorship and events
Flexible Time Off
Gear and WFH budget

Fulltime

Senior Principal Technical Program Manager

Atlassians can choose where they work – whether in an office, from home, or a co...

Location

United States , Mountain View

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

8+ years of experience on software teams as Development Manager or TPM
Strategic thinking and ability to understand business objectives to translate them into technical problems and programs
Technical understanding of systems involved
Willingness to develop domain expertise in the area they operate - storage, networking, authentication, capacity management, service deployments, etc.
TPMs are not expected to write or read code, but are expected to understand system flows, block architectures, APIs and such
Experience defining and running end-to-end complex technical programs
Strong leadership, organizational, and communication skills

Job Responsibility

Analyze business objectives, customer needs, product adoption inhibitors and opportunities, industry trends, and based on these, in close collaboration with your stakeholders, define a long-term strategy and roadmap for your platform and product components
Understand business objectives and translate them into technical systems problems that need to be prioritized solved in the current business environment
Define specific systems programs and create a plan of action for realizing those programs
Use your technical understanding of Atlassian and related systems to partner with and influence engineers and architects in making progress on these problems
Responsible for taking a systematic approach to engineering problems
Be accountable for the success of these technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company

What we offer

health coverage
paid volunteer days
wellness resources

Fulltime

Senior Principal Technical Program Manager - Data Platform

You will shape a modern technical program management organization. The goal is t...

Location

United States , San Francisco

Salary:

191600.00 - 307800.00 USD / Year

Atlassian

Expiration Date

Until further notice

Requirements

12+ years experience working with software teams
4+ years recent experience leading platform and software teams in a similar Technical Program Management or Technical Product Management role
Experience building commercial Cloud Services / Platforms
Experience in designing and building back end software systems, including tradeoffs, launching and scaling
Experience leading strategy and execution on complex, cross divisional, technical programs, including analysing business priorities, customer needs, industry trends and articulating a long-term roadmap
Experience driving projects spanning multiple teams, including reaching agreements with your engineering partners and stakeholders, shepherding the projects while identifying and mitigating risks, making trade-off decisions optimising the outcome
Able to translate customer and/or product requirements into technical requirements

Job Responsibility

Shape a modern technical program management organization
Steer through growth and remove barriers in the journey towards long-term goals
Find agreement by creating guardrails and removing barriers to help teams accelerate
Build resilience into systems to ensure service and data availability for customers in the event of failures in system components
Define specific systems programs and create a plan of action for realizing those programs
Partner with and influence engineers and architects in making progress on problems
Take a systematic approach to engineering problems
Be accountable for the success of technical programs by managing the entire lifecycle from initiation to forecasting, budgeting, scheduling, etc.
Manage complex dependencies and projects with a broad scope across the company
Collaborate with functions across the company to create reliable and cost-effective disaster recovery solutions for all of Atlassian’s services

What we offer

Health coverage
Paid volunteer days
Wellness resources

Fulltime

Senior Technical Service Advisor

The Advanced Services team provides exceptional outcomes and remarkable customer...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Job Responsibility

Customer advocate and single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues among technical support teams
Proactively escalates and brings people with required expertise together to bring critical issues to closure
Act as interlock between Customer and Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct Periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment

Fulltime

Technical Services Senior Manager

Metlen Group

Location:
Greece , Thessaloniki

Category:
Manufacturing

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
September 25, 2025

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