Technical Services Representative

• Performing quality compliance audits on the finished product, reporting and analysing the data
• Manage the site quality management system, as part of the organization’s ISO 9001 accreditation
• Manage the chemical and metallurgical process line
• Monitor and manage the complaints system, looking for opportunities to improve quality and service
• Champion the use of structured problem solving (e.g., corrective action system, 5 Why, 8D)
• Provide technical support and guidance
• Maintain and calibrate measuring equipment
• Ensure compliance with industry standards, safety regulations, and company policies
• Manage the site environmental management system as the organization achieves ISO 14001 accreditation

• Analytical and able to continuously improve processes to provide the best quality
• Excellent communication and interpersonal skills, with the ability to build effective relationships
• Knowledge of the galvanizing process, ISO 9001 or ISO 14001 is advantageous but not essential

Knowledge of the galvanizing process, ISO 9001 or ISO 14001

• Seasonal bonus, usually paid every July and December
• Secure employment with a longstanding supportive business with opportunity for advancement
• Annual pay reviews
• 25 days holiday (plus statutory days – so 33 in total) per calendar year – 5 days more than the legal requirement
• Enhanced pay for other leave (paternity, maternity etc)
• Defined benefit pension – Final Salary Pension Scheme
• Private medical insurance
• Employment protection and death in service cover for employees – paying out up to 3x annual salary
• Employee Assistance Programme – offering free wellbeing (mental and physical) and financial advice and support
• Employee discount scheme including restaurants, holidays, retail vouchers and more
• Cycle to Work Scheme
• Annual free flu vaccinations
• Long service awards
• Company share purchase opportunity
• Free parking