Technical Services Partner Job at 360 Resourcing Solutions (London)

Agentic Partner Services Lead, CRM

monday CRM is the fastest-growing CRM on the market. With over 50,000 customers,...

Location

United States , New York

Salary:

202000.00 - 250000.00 USD / Year

monday.com

Expiration Date

Until further notice

Requirements

Deep understanding of the sales and marketing agency model, including how agencies price, package, and sell professional services
Strong conceptual grasp of agentic systems and AI workflows. You should be able to architect a solution and guide a partner through delivery, even if you're not writing the code
Demonstrated experience helping partners or clients build billable practices around new or emerging technologies.

Job Responsibility

Help CRM partners design, price, and package repeatable, billable AI and agentic service offerings
Serve as a technical advisor to partners building and delivering agentic systems, from concept through live delivery
Run workshops with agency principals to align their service models with monday's AI capabilities
Review and refine partner build proposals to ensure agentic workflows are technically sound and deliverable
Work with internal Project Management and Professional Services teams to support early-stage implementations and drive customer success
Build the playbooks and delivery materials that standardize agentic services across the partner ecosystem.

What we offer

Competitive salary and benefit package
Bonus potential
Eligibility to take part in the company equity incentive program
Monthly stipends for food, wellness, and commuter work
Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
Award winning work environment - named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
A global work environment with employees in Tel Aviv, New York, Denver, London, Kiev, Sydney, São Paulo and Tokyo

Fulltime

Director, Technical Services, Public Sector, Cortex & Cloud

As the Director of Technical Services for the US Public Sector, you will lead th...

Location

United States , Arlington

Salary:

230000.00 - 268250.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

10+ years of leadership experience within Technical Services, Professional Services, or Customer Success organizations in high-growth SaaS, cloud, or cybersecurity environments
5+ years leading large-scale technical organizations with both direct and matrixed reporting structures
Deep experience supporting cybersecurity programs across US Federal Government, DoD/DoW, Intel communities, State & Local Government, and Education customers
Proven track record serving as a senior technical advisor within complex cybersecurity or mission-critical operational environments
Deep familiarity with Cloud, Endpoint, SOAR, SIEM, SOC, and enterprise cybersecurity operations
experience with industry-leading security platforms is required
Strong understanding of operational security requirements, enterprise governance frameworks, and large-scale architecture environments
Demonstrated ability to influence executive stakeholders across Product Management, Engineering, Sales, Customer Experience, and customer leadership organizations
Strong leadership presence with the ability to navigate ambiguity, operational complexity, and organizational change
Bachelor's degree in Information Technology, Cybersecurity, Engineering, or a related field, or equivalent military experience

Job Responsibility

Lead Technical Services delivery across the US Public Sector, ensuring consistent, high-quality execution for both civilian and sensitive government engagements
Align with Sales, Product, and Partner teams to drive customer outcomes and maintain a 100% client retention rate within the public sector portfolio
Collaborate with Area Leaders in CIO/CISO-level engagements, value reviews, and high-visibility escalations within Public Sector
Serve as the authority for Technical Services in the Public Sector on governing delivery frameworks adopted across Professional Services and Customer Success
Build, develop, and mentor a high-performing technical organization of 100+ FTEs and contractors
Foster a culture grounded in accountability, continuous learning, and operational excellence
Coach teams through complex customer situations, transitioning ad-hoc processes into standardized, data-driven delivery models
Maintain strong utilization, backlog health, and delivery predictability across the Public Sector sub-theater
Optimize resource mix to maximize agility and cost efficiency while meeting global margin targets
Reduce Time to Value and Time to Deploy by architecting scalable delivery platforms for Health Checks and Value Realization Programs (VRPs)

What we offer

Restricted stock units
Bonus

Fulltime

Associate Director, Quality Control Technical Services

Beam Therapeutics is a biotechnology company committed to establishing the leadi...

Location

United States , Cambridge

Salary:

185000.00 - 225000.00 USD / Year

Beam Therapeutics

Expiration Date

Until further notice

Requirements

Advanced degree (MS, Ph.D) in Chemistry, Biochemistry, Molecular Biology, or a related scientific discipline, with 8+ years of relevant industry experience in Quality Control, Analytical Development, or CMC within biologics, cell therapy, or gene therapy
Extensive hands-on experience with ex vivo autologous cell therapies, including CD34+ cell-based products, across late-stage development, validation, and/or commercial readiness
Demonstrated technical expertise in cell handling and testing methodologies, including functional and potency assays, flow cytometry, NGS-based assays, and separation sciences. Experience with analytical method automation, qualification, and validation is strongly preferred
Proven understanding of analytical method lifecycle management, including method transfer, qualification, validation, performance monitoring, remediation, and comparability, particularly for late-stage and commercial products
Strong working knowledge of US and EU regulatory expectations (e.g., FDA/CBER, EMA, ICH, USP) applicable to cell and gene therapy CMC, with the ability to apply guidance in a phase-appropriate and inspection-ready manner
Direct experience supporting regulatory submissions (INDs, BLAs, amendments, post-approval changes) for cell and gene therapy products, including specifications, method validation reports, and responses to health authority questions
Demonstrated ability to lead and influence cross-functional program teams, partnering effectively with CMC, Manufacturing, Analytical R&D, Quality Assurance, and Regulatory Affairs in a fast-paced, matrixed environment
Strong communication and leadership skills, with a track record of clearly articulating technical strategies, aligning stakeholders, and driving decisions across functions and with external partners
Documented success in driving complex, program-critical initiatives to completion on time and within budget, including managing dependencies, risks, and priorities across multiple workstreams
Highly developed organizational, analytical, and problem-solving skills, with the ability to interpret complex datasets, assess risk, and translate data into actionable QC and CMC strategies

Job Responsibility

Lead and influence QC CMC strategy in partnership with cross-functional CMC teams for master cell banks (MCBs), plasmids, and mRNA drug substance and critical materials, supporting both ex vivo and in vivo therapy programs across development and commercialization
Define and execute the QC testing, method strategy, and technical execution to enable next-generation autologous cell therapy manufacturing processes, including analytical readiness for process validation, comparability, and technology transfer
Own and coordinate analytical method transfer, qualification, and validation activities across internal and external QC laboratories, ensuring compliant, phase-appropriate, and inspection-ready execution
Establish and maintain analytical control strategies by tracking and trending in-process, release, and stability data, collaborating with statisticians and program teams to define and justify specifications for MCBs, plasmids, mRNA, and autologous cell therapy products
Define and oversee stability strategies and programs for MCBs, plasmids, mRNA, and ex vivo cell therapy products, ensuring alignment with regulatory expectations and lifecycle needs
Lead analytical method lifecycle management for late-stage and commercial ex vivo portfolio, including method performance monitoring, remediation, comparability activities, and continuous improvement
Drive the internalization of validated mRNA analytical methods into Beam's North Carolina Quality Control laboratory, strengthening internal capabilities and supporting long-term commercial supply
Author and review Quality System documentation, including SOPs, Change Controls, and CAPAs, to support method implementation, lifecycle changes, and inspection readiness
Partner with Regulatory Affairs-CMC to author, review, and coordinate CMC sections of regulatory submissions, including specifications, method validation reports, and responses to agency queries
Ensure QC visibility and alignment on regulatory interactions, including tracking agency questions, commitments, post-approval requirements, and method introduction or change strategies

Fulltime

Technical Services Engineer

This is an exciting career opportunity for a technically minded Building Product...

Location

Australia , Matraville

Salary:

Not provided

URSA Polska sp. z o. o.

Expiration Date

Until further notice

Requirements

Degree in Engineering, Materials Science, Architecture, or a related field
Strong English written and verbal communication skills
Ability to manage product and system development projects
Proficiency in MS Suite and ideally Auto CAS and /or Adobe Illustrator or similar
Strong customer‑facing skills with the ability to resolve technical issues
Ability to understand and interpret technical information and propose solutions

Job Responsibility

Providing technical support for Siniat’s full range of products and systems
Developing a strong understanding of the Building Code of Australia and relevant Australian Standards
Supporting product and system development, including certification and regulatory compliance
Working with manufacturing teams to identify and improve product performance
Delivering technical training to internal teams and external partners
Conducting site inspections and resolving field disputes
Preparing and maintaining technical literature and construction documentation
Assisting Sales with technical input for project proposals
Representing Siniat at conferences, technical exchanges, and industry events
Ensuring all technical communication is accurate and compliant to protect the business from misinterpretation or misrepresentation

What we offer

Hybrid / flexible working
Yearly salary reviews
EAP services for you and your family
Reward and recognition program
Paid Parental Leave for Primary and Secondary Carers
Fully supported training
Great culture, supportive team environment
we work together and help each other

Fulltime

Partner Technical Advisor - CritSit Business

With more than 45,000 employees and partners worldwide, the Customer Experience ...

Location

India , Bangalore

Salary:

Not provided

Microsoft Corporation

Expiration Date

Until further notice

Requirements

Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 6+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience
OR 8+ years system development, network operations, software support, IT, consulting or technical troubleshooting experience OR equivalent experience
4+ years of prior product, customer support and/or technical support experience
Ability to meet Microsoft, customer and / or government security screening requirements
Microsoft Cloud Background Check

Job Responsibility

Performs thorough case reviews and customer wellness checks
ensures progression of cases to help solve increasingly complex technical issues
Acts as case escalation point for engineers to unblock servicing and escalation processes
Advises case owners on out-of-scope escalation decisions
Drives case triage meetings to share knowledge with engineers and develop efficient customer solutions
Provides actionable process or technical feedback derived from case reviews to Service Delivery Managers, subject matter experts, and Managers at delivery partners
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues
Helps drive top priorities by working with managers, engineers, Serviceability team, and other stakeholders
Engages and collaborates with other Microsoft groups, including escalation teams and the development team, in gaining resolution for critical, complex issues
Teaches Support Engineers to collaborate with internal teams and build communities to resolve customer and partner issues to develop unique solutions

Fulltime

Manager, Technical Services

We are looking for a Manager, Technical Services in our NYC office. In this role...

Location

United States , New York

Salary:

110000.00 - 130000.00 USD / Year

Staffbase

Expiration Date

Until further notice

Requirements

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer facing technical role in B2B SaaS, including enterprise customers
2+ years leading, managing, or mentoring technical team members in a high accountability environment
Hands on experience designing, implementing, and troubleshooting identity and provisioning solutions, including: SAML 2.0 and or OIDC
At least one major IdP such as Entra ID, Okta, Ping, or ADFS
SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration, including SPF, DKIM, DMARC, and DNS
Experience with integrations using REST APIs and or webhooks, including API authentication patterns such as OAuth2 or token based auth
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front end work

Job Responsibility

Lead and develop the North American Technical Consultants in North America, including hiring, coaching, performance management, and career development
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Partner with cross functional stakeholders to manage complex escalations using structured root cause analysis and prevention, and ensure a clear handoff from the technical onboarding phase into the Customer Success phase
Own technical delivery quality for NA onboarding and paid technical services
Serve as the technical escalation point for high complexity issues, guiding structured troubleshooting, clear customer communication, and durable fixes
Standardize repeatable approaches, playbooks, and templates for common technical workflows
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin to grow the technical consulting entity into a revenue generating team
Build clarity and consistency in how technical services are positioned, delivered, and measured across onboarding and growth engagements

What we offer

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $1608
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering support on private health insurance and competitive Paid Parental Leave to support new parents
Volunteer Day - you’ll get one day off per year for supporting a social project
health insurance coverage
equity
paid parental leave
an employee growth budget
life and disability insurance

Fulltime

Technical Services Manager

We are seeking a Technical Services Manager to serve as Skipper NDT’s primary te...

Location

United States , Houston

Salary:

Not provided

Assessfirst

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering
5-10 years of experience in the pipeline integrity industry
Strong expertise in pipeline inspection methodologies and asset integrity management principles, especially IMU and geohazards
Proven track record working with new or emerging technologies
Excellent communication skills with ability to engage technical and non-technical audiences
Demonstrated experience presenting to clients and industry audiences
Willingness to travel throughout North America (up to 50%)

Job Responsibility

Serve as the primary technical resource for external client discussions
Act as the voice of authority on Skipper NDT’s technology platform
Translate complex technical concepts into actionable insights for diverse audiences
Support sales efforts by providing technical expertise during client presentations and proposals
Translate client needs into clear requirements to shape competitive proposals
Actively participate in key industry conferences and technical forums (PPIM, IPC, API, PRCI, etc.)
Develop and present technical papers showcasing Skipper NDT’s technology and case studies
Represent Skipper NDT at industry events, trade shows, and technical committee meetings
Build Skipper NDT’s reputation as the thought leader in pipeline magnetometry
Network with industry stakeholders to advance awareness of Skipper NDT’s technologies and emerging applications

What we offer

Opportunity to work with cutting-edge pipeline inspection technology
Platform to establish yourself as a leading voice in pipeline magnetometry
Collaborative environment with direct access to senior leadership and global technical team
Support for professional development including conference participation and publication
Competitive compensation package
Professional development opportunities in a growing company

Fulltime

Senior Manager, Program Management, Technical Services

As the Senior Manager for the Technical Services PMO, you will lead a dynamic te...

Location

United States , Plano

Salary:

146000.00 - 201500.00 USD / Year

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

8+ years of progressive experience in a high-growth technology organization
5+ years of direct people management experience, with a proven track record of leading and influencing teams to deliver complex programs and projects
Extensive, customer-facing experience delivering projects to commercial customers and working with partners for contracting and project delivery
Demonstrated financial acumen, with strong ability to forecast and manage profitability, revenue, margins, and utilization for a regional services team
Proven ability to manage performance against key business metrics to deliver exceptional results
Skilled in strategic risk management and successfully de-escalating high-stakes customer issues
Experience managing large-scale program deployments with multiple concurrent projects, teams, and resources
Excellent communication (written and oral), presentation, and interpersonal skills, with a talent for fostering collaboration
Strong organizational skills, including tool utilization (e.g., Clarizen, Asana, JIRA), attention to detail, and prioritization in a dynamic environment
Adaptable and resilient when faced with shifting priorities, demands, and timelines

Job Responsibility

Strategic Portfolio Management: Own and direct the NAM Strategic West and Commercial project portfolio, ensuring alignment with strategic business objectives and providing executive-level leadership to guarantee successful delivery
Team Leadership & Development: Lead, mentor, and grow a high-performing PMO team. Manage resource planning, forecasting, and staffing to build a team capable of meeting evolving service demands. Foster a culture of collaboration, innovation, and continuous professional growth
Delivery Excellence & Performance Management: Drive disciplined execution across all project activities. Set and govern standards for project management methodology, ensuring data integrity and operational excellence. Manage team performance to achieve key targets, including utilization, revenue recognition, deployment velocity, and customer satisfaction (CSAT)
Risk Mitigation & Escalation Management: Proactively identify and mitigate portfolio-level risks. Serve as the senior point of contact for complex customer escalations, guiding teams to rapid and effective resolutions to protect project timelines and outcomes
Stakeholder & Customer Partnership: Build strong partnerships with internal teams (Sales, Customer Success, Operations, Resource Management) to ensure seamless project execution. Act as a key liaison for strategic customers, managing expectations and ensuring project objectives align with their success criteria

What we offer

compensation may also include restricted stock units and a bonus

Fulltime

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Technical Services Partner

Job Description

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