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360 Resourcing Solutions Logo 360 Resourcing Solutions · IT - Administration

Technical Services Partner

United Kingdom, London Employment contract 45000.00 - 50000.00 GBP / Year · Job Posted May 27, 2026
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Job Description

We're looking for a Tech Service Partner to own end-to-end service outcomes across key applications and technology suppliers. This role focuses on improving service stability, strengthening supplier accountability, and shifting from reactive to proactive service management.

Job Responsibility

  • Own performance and availability of core business applications (EPOS, payments, back-office systems)
  • Manage third-party suppliers and hold them accountable to SLAs and commitments
  • Lead Major Incident management with clear communication and ownership
  • Drive root cause analysis and long-term fixes through problem management
  • Deliver service improvement plans (SIPs) and measurable service enhancements
  • Build strong relationships with business stakeholders and provide clear updates

Requirements

  • Experience in technical service delivery and managing both internal and external stakeholder relationships
  • Strong supplier management in a live service environment
  • Experience with business-critical applications in multi-site environments
  • Practical use of ITIL (Incident, Problem, Change, Service Improvement)
  • Clear communicator with ability to drive accountability and outcomes
  • Comfortable working in fast-paced, reactive environments while improving services

What we offer

  • Impact from day one
  • Freedom & flexibility: Hybrid 3 days in the office
  • Career runway: Learn from industry pros, gain airport-specific expertise and grow with TRG
  • People you’ll like: Down-to-earth teammates who work hard, solve fast and have fun doing it
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