Technical Services Manager Job at TC Delivers

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...

Location

United States , Alpharetta

Salary:

35.00 - 40.25 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e-support, e-chat, or similar
Familiarity with computer technology

Job Responsibility

Working from a standard protocol and utilizing documented processes to respond to customer issues
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Begin to proactively assist customers to avoid or reduce problem occurrence

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...

Location

United States , Alpharetta

Salary:

35.00 - 40.25 USD / Hour

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School Degree
3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field)
Articulate in excellent written and verbal communication skills
Experience in customer facing role either remote or face to face
Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
Demonstrated problem solving skills
Accuracy in data entry
Excellent fluency in language to be supported
Experience in a phone based remote role, e-support, e-chat, or similar
Familiarity with computer technology

Job Responsibility

Working from a standard protocol and utilizing documented processes to respond to customer issues
Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
Begin to proactively assist customers to avoid or reduce problem occurrence

What we offer

Health & Wellbeing benefits
Personal & Professional Development programs
Unconditional Inclusion environment
Comprehensive suite of benefits that supports physical, financial and emotional wellbeing

Fulltime

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...

Location

Greece , Thessaloniki

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
Proven leadership in managing large-scale investment projects and multidisciplinary teams
Strong background in plant operations, maintenance, and industrial automation
Degree in Engineering or a related technical field
Proficiency in engineering software, industrial IT systems, and project management tools
Fluency in Greek and English

Job Responsibility

Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
Managing technical investments and ensuring alignment with strategic and operational goals
Overseeing contractor engagement and performance across projects and services
Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
Embedding maintenance best practices to enhance asset reliability and reduce downtime
Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
Support the development of technical specifications and documentation for new projects
Coordinate with cross-functional teams to ensure seamless integration of technical services
Monitor and report on key performance indicators related to technical operations

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
Company car
Fuel allowance
Performance bonus

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...

Location

United Kingdom , York

Salary:

40000.00 GBP / Year

Dynamic Search Solutions

Expiration Date

Until further notice

Requirements

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

Job Responsibility

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

What we offer

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Fulltime