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Technical Services Manager

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JLL

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Location:
United Kingdom , Birmingham ▼

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Services Manager (TSM) is responsible for managing the high standard of operational services in Mechanical, Electrical and public health (MEP) systems required across the WPM portfolio, ensuring consistent, seamless and efficient standards are met, to ensure the Occupiers and their visitors can focus on their core business.

Job Responsibility:

  • Manage the delivery of planned and reactive Hard FM services across all properties
  • Review all existing site-specific policies and operational procedures
  • Develop and implement operational best practices and working initiatives
  • Ensure building regulations, statutory obligations, legislative compliance, and best working practice are delivered
  • Effectively contribute to the completion of individual buildings Activity Calendar and significant building events
  • Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders
  • Manage and monitor operational performance, providing formal monthly performance monitoring reports
  • Effectively manage the allocated service partners and their contract performance
  • Act as Responsible Person Legionella (Water)
  • Develop a Contract Risk Register
  • OOH availability for Critical call out to support and guide if required
  • Production of high-quality technical reports
  • Practice effective risk management
  • Meet monthly with core service partners
  • Ensure all contracts are maintained within the agreed budget
  • Ensuring positive constructive relationships is developed based on a long-term partnership approach with the clients
  • Lead in energy management for the portfolio at individual building level
  • To enhance the capability of existing buildings technology
  • Ensure that any one-off and non-contractual operational tasks are fulfilled to a high specification
  • Role modelling HSE behaviors & best practice
  • Leading HSE culture throughout the team
  • Undertaking Site Safety Inspections and Audits
  • Accountability for team adherence to HSE legislation
  • Manage the P&L performance of the contract
  • Report on P&L performance on a monthly and YTD basis
  • Fully understanding commercial contract & scope of service delivery within contract cost model
  • Ensure all invoices are submitted within the required timeframes
  • Adhere to appropriate authority levels for all commercial activity
  • Working within agreed protocols for Small/Extra Works
  • Ensure Purchase Orders are issued to the contracted supply chain in a timely manner
  • Manage supply chain invoice submissions
  • Build cost books and follow the CRB process

Requirements:

  • Industry relevant qualifications
  • Computer literate in CAFM, Word, Excel, Outlook
  • Preferably equivalent to a minimum of 10 years’ experience at technical engineering management level
  • National General Certificate in Occupational Safety and Health – accredited by NEBOSH or IOSH
  • Proven track record of technical problem solving
  • Ability to communicate technical subjects to non-technical customers and team members
  • Ability to produce technical reports
  • Adept at managing the change process to a diverse group, promoting best practice and strategic advice where appropriate
  • All successful candidates must be able to pass a DBS check at JLL cost

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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