Technical Services Manager

• Lead and coordinate Fleet installations, ensuring efficiency and a positive customer experience
• Keep 3rd party installers and Axon customers updated on installation status through daily reports and stand-up meetings
• Ensure regular and reliable attendance, demonstrating commitment to work responsibilities
• Deploy hardware and software solutions in a dynamic environment with minimal assistance
• Exhibit flexibility to undertake additional projects and adapt to evolving priorities
• Provide guidance to customers on optimal hardware placement, tailoring solutions to enhance workflows and ensure compliant data collection
• Develop accurate installation diagrams and thorough documentation for implemented solutions
• Provide administrative support for vendor setup, clearances, tracking, and maintenance of work orders
• Engage with key technology decision-makers post-sale
• Conduct training sessions for both technical and non-technical staff on the use of Axon Fleet and Interview solutions
• Train customer technical and non-technical staff and 12V low-voltage sub-contractors on proper installation and use of Axon hardware and software components

• Experience programming IP-based Ethernet networks and devices, including layer 2, LAN, WAN, and VPN configurations
• Comprehensive understanding of 12-volt electronics, basic wiring diagrams, DC circuit theory, mechanical dexterity, and troubleshooting skills (Emergency Vehicle Technician or EVTCC certifications preferred)
• Proficiency with 12V power distribution, relays, fuses, and circuit breakers
• Experience with vehicle lighting systems, including emergency lights and sirens
• Knowledge of 12V battery systems, including battery isolators and auxiliary battery setups
• Familiarity with vehicle communication systems, including CAN bus and LIN Bus
• Ability to conduct diagnostics and repairs or replacement of faulty equipment, wiring, and electrical systems
• Understanding of Cradlepoint, TCP/IP layers, local area networking, and physical layer infrastructure is an asset to have
• Familiarity with data transfer concepts, WAN access types, local area networking, physical layer infrastructure, wireless technologies, access point networks, and virtual private networking
• Ability to quickly understand and troubleshoot network connectivity issues
• Experience with law enforcement agencies is highly valued
• Ability to work safely and skilfully with hand tools
• Proven team leadership skills, supporting customers and third parties to achieve objectives
• Previous experience in leading a team or contractors on multiple projects with successful outcomes
• Exceptional communication skills, professionalism, and ability to work both within a team and independently
• Strong critical thinking and problem-solving skills
• Desire to work with a team or visit clients in person weekly
• Candidates must reside within reasonable proximity to a major airport

French speaking is an asset but not required

• Compensation is made up of base pay, bonus, and stock awards
• Benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life