Technical Services Manager Job at Randstad (Birmingham)

Technical Services Manager

Randstad

Location:
United Kingdom , Birmingham

Category:
Construction

Contract Type:
Not provided

Salary:

70000.00 GBP / Year

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Job Description:

The CNI Technical Services Manager is responsible for overseeing the delivery of technical services for Critical National Infrastructure (CNI) environments at NGH, Warwick. This role focuses on managing on-site technical operations, ensuring the reliable execution of PPM, Remedial, Reactive, Quoted Works and Projects. The Manager will lead a team of engineers and technicians, coordinate with scheduling and planning teams, and ensure compliance with client requirements and regulatory standards.

Job Responsibility:

Operational Management: Oversee day-to-day technical operations at the site, including the installation, maintenance, and testing of CNI Infrastructure
Team Leadership: Manage, mentor, and train a team of engineers and technicians, ensuring high performance, adherence to safety protocols, and compliance with site-specific regulations
Project Coordination: Work closely with the scheduling and planning teams to manage workforce allocation, address resource constraints, and ensure service delivery aligns with planned obligations
Service Delivery: Monitor and maintain service reliability, addressing any failures promptly and collaborating with the scheduling team to minimise disruptions
Client Engagement: Act as the primary point of contact for on-site client interactions, providing updates on project progress, resolving issues, and escalating complex matters to senior leadership
Compliance and Safety: Ensure all on-site activities comply with required regulations and customers policies and procedures to maintain a safe, organised work environment
Technical Expertise: Perform hands-on troubleshooting, diagnostics, and maintenance of CNI Infrastructure
Resource Management: Manage site-specific budgets, equipment, and resources to optimise operational efficiency
Assurance: Oversee statutory inspections and compliance
Risk Management: Oversee critical incidents, Escalations and communications and issues Incident Reports following critical incidents which impacted on business continuity
Supply Chain: Monitor the System updates reflecting on the relevant Customer Premises status, efficiency and contractual compliance and KPI's and implements corrective procedures when at risk of failures
Operations: Manage customers reference libraries, containing drawings, schematics, schedules of devices and plans
Ensure Winter Preparation and Summer Preparation is conducted in accordance with compliance and contractual requirements
Manage the Customer Change Control system and oversee Change Implementation to ensure service delivery is efficient
Reporting: Provide regular reports on service delivery performance, project status, and team productivity to senior management and clients

Requirements:

Experience working within Critical National Infrastructure environments, particularly in technical assurance roles
Strong knowledge of relevant engineering standards, statutory compliance, and safety regulations
Proven ability to support the delivery of complex technical projects within time, quality, and budget constraints
Exceptional leadership and communication skills, with experience engaging stakeholders at all levels
Data Centre or Uptime institute knowledge/experience
Expertise in technical assurance and risk management within critical infrastructure settings
Strong analytical and problem-solving skills, with attention to detail
Ability to work under pressure and manage competing priorities
Commitment to continuous professional development and staying abreast of industry advancements
Candidates must be eligible to live and work in the UK

Additional Information:

Job Posted:
March 10, 2026

Expiration:
March 31, 2026

Work Type:

On-site work

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