Technical Services Manager Job at Ironclad (San Francisco)

Technical Services Manager

Ironclad

Location:
United States , San Francisco

Category:
IT - Administration

Contract Type:
Not provided

Salary:

180000.00 - 220000.00 USD / Year

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Job Description:

Lead the Technical Services team, which delivers a variety of overlay support and services for both pre- and post-sale GTM activities within the Customer Outcomes organization. The team is composed of Demo Engineers and RFP specialists. As the first-line manager, you will be responsible for driving high performance across these areas and collaborating closely with adjacent teams. You will also play a key role in shaping scalable strategies for your team to support broader GTM initiatives.

Job Responsibility:

Team Leadership & Management: mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions
Demo Engineering: ensure team supports scalable demo delivery by maintaining repeatable demo environments, engaging stories, and clear value messages
RFx and Questionnaire Responses: ensure team delivers effective support for RFP, RFI, and security responses tied to sales opportunities
Product Expertise and Product Development Alignment: maintain deep expertise in the company’s products, services, and the broader CLM landscape
Operational Rigor and Metrics Oriented Growth: monitor operational metrics for team performance, engagement, and utilization
Cross Functional Collaboration and Influence: build and leverage strong relationships with key partners in Sales, CS, EPD, Finance, Ops, Marketing, and other G&A functions

Requirements:

6+ years of career experience in sales, pre-sales, or technical consulting for software companies, B2B SaaS preferred
2-4 years of experience in managing proposal response processes for RFPs, RFQs, etc.
2-4 years of experience managing/leading either a pre-sales or technical architecture team
Understanding of cloud architecture and modern platform concepts including SaaS, PaaS, cross-cloud data and process integration, multi-tenancy, etc.
Experience managing the selection and deployment of internal tools to support scalable business processes
Demonstrated partnership with supporting G&A functions to ensure alignment with financial and operational company goals
Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales, product and Customer Success
Outstanding interpersonal skills, along with strong communication skills both verbal and written
Comfortable traveling for work as needed (up to 25%)

What we offer:

100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
Offers Equity

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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