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Ironclad Logo Ironclad · IT - Administration

Technical Services Manager

United States, San Francisco 180000.00 - 220000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Lead the Technical Services team, which delivers a variety of overlay support and services for both pre- and post-sale GTM activities within the Customer Outcomes organization. The team is composed of Demo Engineers and RFP specialists. As the first-line manager, you will be responsible for driving high performance across these areas and collaborating closely with adjacent teams. You will also play a key role in shaping scalable strategies for your team to support broader GTM initiatives.

Job Responsibility

  • Team Leadership & Management: mentor and manage the Technical Services team, ensuring the high quality delivery of key team functions
  • Demo Engineering: ensure team supports scalable demo delivery by maintaining repeatable demo environments, engaging stories, and clear value messages
  • RFx and Questionnaire Responses: ensure team delivers effective support for RFP, RFI, and security responses tied to sales opportunities
  • Product Expertise and Product Development Alignment: maintain deep expertise in the company’s products, services, and the broader CLM landscape
  • Operational Rigor and Metrics Oriented Growth: monitor operational metrics for team performance, engagement, and utilization
  • Cross Functional Collaboration and Influence: build and leverage strong relationships with key partners in Sales, CS, EPD, Finance, Ops, Marketing, and other G&A functions

Requirements

  • 6+ years of career experience in sales, pre-sales, or technical consulting for software companies, B2B SaaS preferred
  • 2-4 years of experience in managing proposal response processes for RFPs, RFQs, etc.
  • 2-4 years of experience managing/leading either a pre-sales or technical architecture team
  • Understanding of cloud architecture and modern platform concepts including SaaS, PaaS, cross-cloud data and process integration, multi-tenancy, etc.
  • Experience managing the selection and deployment of internal tools to support scalable business processes
  • Demonstrated partnership with supporting G&A functions to ensure alignment with financial and operational company goals
  • Demonstrated ability to maintain relationships and alignment with other internal teams and stakeholders, especially Sales, product and Customer Success
  • Outstanding interpersonal skills, along with strong communication skills both verbal and written
  • Comfortable traveling for work as needed (up to 25%)

What we offer

  • 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
  • Market-leading leave policies, including gender-neutral parental leave and compassionate leave
  • Family forming support through Maven for you and your partner
  • Paid time off
  • Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
  • Mental health support through Modern Health, including therapy, coaching, and digital tools
  • Pre-tax commuter benefits (US Employees)
  • 401(k) plan with Fidelity with employer match (US Employees)
  • Regular team events to connect, recharge, and have fun
  • Offers Equity
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