Technical Services Manager Job at JLL (London)

Technical Services Manager

JLL

Location:
United Kingdom , London

Category:
Real Estate

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Technical Services Manager provides tactical operational leadership and direction to on-site engineering teams. This role ensures effective day-to-day management of engineering operations while maintaining contractual compliance and driving improvements in productivity, delivery efficiency, and service quality. The position holds responsibility for promoting and maintaining 100% Health & Safety compliance and auditing standards across all teams.

Job Responsibility:

Manage and oversee daily engineering operations activities
Exercise formal management responsibilities for allocated teams
Set team priorities to ensure task completion and coordinate work activities across departments
Drive engineering performance improvements to exceed service delivery standards
Support implementation and adoption of Management Information Systems
Ensure engineering teams maintain 100% compliance with Health & Safety requirements
Oversee audit compliance, toolbox talks, tool checks, and equipment calibration
Work within and promote Health, Safety and Environmental policies and procedures
Ensure completion of all mandatory training within teams
Engage and coach supervisors in performance management practices
Inspire engineers to deliver excellence aligned with KPIs, H&S standards, and internal procedures
Conduct monthly performance reviews within engineering teams
Drive and encourage development through formal learning and on-the-job experience
Recognize, respect, and reward team contributions and achievements
Lead teams with a 'drive for change' attitude and role model leadership capabilities
Demonstrate strong service orientation and commitment to high customer service standards
Present professional image while promoting one-team ethos for clients, occupiers, and visitors
Understand contract SLAs and KPIs, ensuring engineering teams deliver to specifications
Engage confidently with external and internal stakeholders across all organizational levels
Ensure timely and transparent communications throughout the JLL family
Understand Integral processes and make decisions guided by policies, procedures, and business plans
Innovate management practices and processes to meet changing business circumstances
Manage action plans to implement improvement initiatives
Challenge superiors constructively to optimize team effectiveness and efficiency
Support colleagues and use judgment to resolve daily technical and operational problems
Advise and support the Engineering Services Director (ESD)

Requirements:

Demonstrated experience in similar management role
Proven leadership capabilities in technical environments
Experience building positive relationships with teams and stakeholders
Relevant engineering qualifications
Understanding of engineering operations and maintenance practices
Excellent interpersonal, written, and verbal communication skills
Ability to communicate using appropriate styles, methods, and timing
Capability to clearly communicate work tasks and secure commitment to high performance levels
Resourcefulness in acquiring additional professional expertise
Tact and diplomacy in handling sensitive issues and information exchange
Professional demeanor with colleagues, clients, and customers
Self-motivated with strong team collaboration abilities
Ability to maintain objective and positive focus during high-pressure periods
Enthusiasm and energy about work with ability to inspire others
Strong service orientation and customer awareness
Commitment to excellence in service delivery
Ability to role model organizational leadership capabilities
Capacity to work effectively under sustained work pressure

Additional Information:

Job Posted:
February 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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