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Technical Services Lead

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Submittable

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

81000.00 - 92000.00 USD / Year
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Job Description:

At Submittable, we are transforming how organizations create social impact. Our platform empowers thousands of mission-driven organizations, from nonprofits to government entities, to make a difference in their communities and beyond. In 2024, our innovative software helped organizations worldwide run 30,000 programs, welcomed 1.2 million applicants, and facilitated the distribution of more than $10 billion in funding through our products on behalf of our clients. We are looking for a Technical Services Lead to join our Professional Services team at Submittable. This role acts as a technical expert, responsible for mastering our Submittable Next and Zengine grant management platforms to deliver exceptional customer automation and integration work. This role combines deep technical proficiency with strategic post-sales support and elements of project management, working cross-functionally with Sales, Customer Success Managers, and Professional Services Engineers to scope, design, and deliver complex technical solutions.

Job Responsibility:

  • Presales Scoping and Support: Collaborate with Sales and Professional Service Engineers to define Professional Service project scope, timelines, and resource requirements
  • Provide time estimates and budget projections for technical implementations
  • Provide input on Statements of Work (SOWs) and other presales documentation
  • Ensure scoping aligns with operational capacity and delivery standards
  • Project Management and Delivery: Manage project timelines, budgets, and deliverables for technical implementations
  • Exercise light SOW authority to make tactical decisions and manage minor scope adjustments
  • Coordinate and lead User Acceptance Testing (UAT) processes with customers
  • Track project progress, identify risks, and escalate issues appropriately
  • Ensure projects are delivered on time, within budget, and to quality standards
  • Technical Implementation and Expertise: Become a subject matter expert in both Submittable Next and Zengine platforms, developing deep technical knowledge that enables you to solve complex customer challenges
  • Design, test, and troubleshoot API integrations, Zapier workflows, and custom technical solutions for clients
  • Independently diagnose and resolve technical issues, providing guidance to both customers and internal teams
  • Cross-Functional Collaboration: Partner closely with Customer Success Managers and Professional Services Engineers to deliver seamless customer experiences
  • Document solutions, create best practices, and contribute to the team's technical knowledge base

Requirements:

  • 2+ Years Experience testing and working with APIs, webhooks, and integration platforms like Zapier
  • Project Management: Demonstrated ability to manage project timelines, budgets, and customer communications for technical implementations
  • Scoping and Estimation: Experience defining project scope, providing accurate time estimates, and managing resource requirements
  • Self-Sufficiency: Ability to work independently, learn new technologies quickly, and solve problems without constant oversight
  • Customer Communication: Strong written and verbal communication skills with experience managing customer expectations and leading UAT processes
  • Adaptability: Comfort with ambiguity and the ability to pivot between different projects and priorities

Nice to have:

  • Experience with grant management, nonprofit technology, or SaaS platforms
  • Familiarity with database concepts and data modeling
  • Experience creating technical documentation or training materials
What we offer:
  • Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
  • 401(k) plan with employer match starting day one
  • Equity stock options to share in our success
  • Flexible hours, remote work options, and generous vacation and sick leave
  • Paid parental leave for mothers, fathers, and adoptive parents
  • Professional development stipends to support your career growth
  • Opportunities to participate in community outreach and volunteer programs
  • Monthly company-sponsored happy hours and gatherings to connect and unwind

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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