Technical Services Engineer

• Work the daily inbound cases from Customer Service
• determine the root cause and either resolve or escalate to other team members or teams as required
• Act as the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated
• Support All Daxko software offerings and integrated third-party tools
• Act as the escalation point for Customer Success when identifying urgent action from other departments
• Test and escalate bug tickets to the appropriate development team via Jira
• Collaborate across teams regarding business and product needs of customers
• Participate in on-call rotation
• Ensure a speedy response time on cases and enlist help of other team members as needed
• Teach others how to use Daxko software offerings

• Strong interpersonal and cross-functional communication skills
• Strong computer and multi-tasking skills
• Strong analytical and problem-solving skills
• Ability to work independently and take initiative
• Excellent time management skills with a proven ability to meet deadlines
• Ability to maintain professionalism and act with integrity
• Bachelor’s Degree in Business, Computer Science or related field
• Coding Bootcamp / relevant certifications
• Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work