Technical Services Engineer Job at Teamwork.com (Gdansk)

Technical Services Engineer

Teamwork.com

Location:
Poland , Gdansk

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a Technical Services Engineer to join our Technical Services team and work directly with customers on complex data and integration challenges. This role sits at the intersection of data, product, and customer delivery. You will be responsible for designing, building, and maintaining data import and integration solutions, supporting customers through migrations and technical onboarding, and advising on the best technical approach based on customer needs and constraints. You’ll be expected to think in solutions, not just code - understanding why a customer needs something, how their data is structured, and what the most reliable and scalable approach is.

Job Responsibility:

Work with customer data sets (CSV, Excel, JSON, database exports, etc.) to design and execute reliable data imports
Build, maintain, and improve native import tools and internal data processing pipelines
Validate, transform, and cleanse data to ensure accuracy and integrity during imports
Troubleshoot complex data issues and edge cases
Understand and evaluate different data transfer approaches, including: Direct database access
API-based integrations
One-off and recurring import workflows
Make informed decisions on when a database-driven approach is appropriate vs when an API-based solution is the right choice
Work within product and platform constraints while proposing pragmatic, scalable solutions
Work directly with customers to understand technical requirements and business goals
Translate customer needs into clear technical solutions and explain trade-offs in a way customers can understand
Act as a trusted technical partner during onboarding, migrations, and complex implementations
Collaborate closely with Customer Support, Product, and Engineering teams to resolve issues and improve tooling
Identify recurring customer challenges and feed insights back into product and tooling improvements
Contribute to documentation, internal runbooks, and best practices for data imports and integrations

Requirements:

Strong experience working with data (structured data sets, transformations, validation)
Solid understanding of how data is transferred between systems
Hands-on experience with: APIs (REST, authentication, rate limits, error handling)
Hands-on experience with: Databases (queries, schemas, performance considerations)
Ability to assess and recommend DB vs API approaches based on context
Experience building or maintaining internal tools, scripts, or services used for data processing or imports
Strong problem-solving mindset with a solution-oriented approach
Comfortable communicating directly with customers on technical topics
Ability to explain complex technical concepts in clear, non-technical language
Calm, structured, and pragmatic when dealing with ambiguity or incomplete information

Nice to have:

Experience working in a SaaS environment
Exposure to data migrations or onboarding large customers
Familiarity with ETL concepts or integration tooling
Experience collaborating with Support or Professional Services teams

What we offer:

Competitive salary
Up to 30 days vacation
Pension/Retirement matching
Health plans and wellbeing programs
Give Back program
Educational resources and generous allowance to support development
Inclusive policies - maternity, paternity & parent leave, as well as a focus on flexible working
Recognition programs
Employee Share Options (ESOP)

Additional Information:

Job Posted:
January 09, 2026

Work Type:

Hybrid work

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