Technical Services Engineer, Aftermarket Sales

• Adhere to Bombardier General Work Rules, Code of Ethics, Compliance, and general workplace practices
• Manage the implementation of major projects through the product development process from concept to launch
• Collaborate with Vendors, Aftermarket Sales team, Engineering, and other Product Administrators to establish pricing and downtime for modification project quotations
• Assist in defining, implementing and continuous improvement of the product development processes for Avionics, Interior, and Airframe modifications on all Bombardier aircraft models
• Review products with multiple modifications for pricing trends
• Research new products/concepts to continuously improve our product portfolio and adhere to our roadmap
• Work with vendors to improve relationships and product partnerships
• Monitor product sales data
• Ensure products are consistently created and maintained in accordance with policies and procedures

• Minimum of 8 years previous experience with complex avionics and interior modifications and/or products
• Thorough knowledge of IT interfaces with aircraft
• Minimum of 5 years previous experience working in a customer service-oriented environment
• Minimum of 5 years maintenance or avionics modification experience on Bombardier manufactured aircraft
• 2+ years product development experience
• Bachelor’s degree in aviation, or related field, or equivalent work experience (5+ years Business Aviation on-aircraft work experience)
• Planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting
• Skilled in researching methods for obtaining technical information and marketing analysis
• Sound working knowledge of Service Bulletins and other technical documents, and a thorough knowledge of aircraft maintenance and modification programs
• Computer skills necessary to learn and/or operate MS Office, Outlook, and other web-based applications and operations specific software
• Skilled in developing and explaining technical avionics concepts
• Working knowledge of applicable FAA, EASA, and TCCA regulations and requirements for Part 91, 121, 135, 145, and other regulatory and certification requirements
• Interpersonal skills necessary to interface, establish, maintain, and enhance effective working relationships with customers, co-workers, employees, management, and suppliers
• Can articulate product benefits when interacting with customers and employees
• Possess experience on the maintenance and modification of Interior and Avionics installations on Bombardier manufactured aircraft
• Previous experience working in a customer service-oriented environment

Product development experience