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The Technical Services Cross Technology Systems Integration Specialist at NTT DATA is a key role responsible for providing technical support and solutions across various technologies, including Networking, Data Centre, Security, and Collaboration. The ideal candidate will have a bachelor's degree in Information Technology or a related field, along with relevant certifications such as CCNP Voice/Collaboration. Strong client engagement skills and the ability to mentor junior engineers are essential for success in this role. The position requires seasoned experience in technical implementation engineering and project management, with a focus on delivering high-quality solutions to clients.
Job Responsibility:
Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Performs any other related task as required
Requirements:
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute
Seasoned experience engaging with clients and conducting presentations
Seasoned report writing experience
Seasoned project management
Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments
Seasoned experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
Seasoned experience with Border Element, media resources, SRST/SRSV
Seasoned experience with Cisco Unified Contact Centre Express
Seasoned experience with design and implementation for UC environment
Seasoned experience with CME/CUE
Seasoned experience in dial plan designs and implementation
Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
Seasoned experience with Cisco TelePresence video solutions
Seasoned experience with Cisco audio and video conferencing solutions
Seasoned experience with Webex Calling and Webex Contact Centre solutions
Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN
Seasoned experience with multi-cluster call manager environments
Seasoned experience in Network switching and routing
Nice to have:
ARC and Call Cabinet expertise is advantageous
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Terraform
Azure
Sentinel
EDR Defender for Cloud
Microsoft Security
Devops Ci/CD Pipelins
Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)