Technical Services Cross Technology Systems Integration Specialist Job at NTT DATA (Singapore)

Technical Services Cross Technology Systems Integration Specialist

NTT DATA

Location:
Singapore , Singapore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Collaboration Technical Services (TS) Systems Integration Specialist is a seasoned subject matter expert, responsible for providing technical support to NTT clients. This role is able to compile technical specifications in a clear, concise, unambiguous manner to explain the advantages and disadvantages of options leading to the final solution and are able to create alternative solutions as backup planning. This role works towards professional to expert level certification, whilst at the same time developing business knowledge. This role has seasoned proficiency across two or more technologies, namely Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute.

Job Responsibility:

Interacts with clients on site and remote to meet complex requirements of a solution
Escalates unresolved problems and issues to the relevant third parties
Responds to escalated client requests
Escalates complex problems to the relevant third parties
Writes reports and proposals and completes and maintains project documentation
Assists with the documentation of standard operating procedures relating to installations and fixes
Acts as coach and mentor to more junior Implementation Engineers and Technicians
Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
Included in higher complexity design work, with input to the design expected
Expected to take ownership of relevant technologies according to domain or specialization
Performs any other related task as required

Requirements:

Seasoned understanding and appreciation of technical design and business principles
Seasoned project fundamental and administration ability
Seasoned project skills which are demonstrated in the execution of installations and other assignments
Excellent customer engagement skills
Demonstrate relevant domain specialist knowledge
Excellent verbal communication skills
Client focused and displays a proactive approach to solving problems
Ability to work under pressure
Ability to coach, mentor and provide guidance to team members
Bachelor's degree or equivalent in Information Technology or Computing or a related field
Valid CCNP Voice/Collaboration Certification required
Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
Seasoned experience engaging with clients and conducting presentations
Seasoned report writing experience
Seasoned project management
Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments, including bulk administration, provisioning and management of endpoints and user accounts in large-scale systems
Seasoned experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
Seasoned experience with Border Element, media resources, SRST/SRSV
Seasoned experience with Cisco Unified Contact Centre Express, including but not limited to UC Manager integration, scripting, high availability clustering
Seasoned experience with design and implementation for UC environment
Seasoned experience with CME/CUE
Seasoned experience in dial plan designs and implementation
Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
Seasoned experience with Cisco TelePresence video solutions
Seasoned experience with Cisco audio and video conferencing solutions
Seasoned experience with Webex Calling and Webex Contact Centre solutions
Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN
Seasoned experience with multi-cluster call manager environments
Seasoned experience in Network switching and routing
Seasoned work experience in technical implementation engineering, specific to Networking technologies

Nice to have:

NICE plus additional such as NICE Engage NCSE
NICE Engage NCIE (Installation)
Sentinel Fundamentals
CXOne Basic Certification
CXOne Advanced Certification
CXOne ACD Administrator Certification
Additional certifications such as Nexidia Data exchange framework
Nexidia NCSE
Nexidia NCIE
Advanced Processing Automation (RTAM)
NICE WFM (IEX)
Compliance Centre
NICE Inform
Avaya VOIP Integrations
Cisco VOIP Integrations
Encryption
Multiple Data Centres (MDC)
NICE Real Time Authentication
NICE Trade Recording
Avaya certifications such as Avaya Aura Core
Avaya Aura Contact Centre
Avaya IP Office
Avaya IP Office Contact Centre
Avaya Session Border Controller
Avaya experience Portal Administration
Verint certifications such as Workforce Management (WFM)
Interactions
Speech
Additional DPA
Genesys foundational Courses such as Genesys Cloud CX - Implementation
Genesys Cloud CX - Contact Centre Administration
Genesys Cloud CX - Reporting and Analytics
Genesys level 3 such as Genesys Cloud Integration Paths
Genesys Cloud CX - Development and Feedback – Usage for Supervisors
Genesys Cloud CX - Gamification
Genesys Cloud CX - AI/Bots – Knowledge Workbench
Genesys Cloud CX - AI/Bots Fundamentals
Genesys Cloud CX - AI/Bots – Intent Miner
Genesys Cloud - Cloud Media Services – Business Continuity
Genesys Cloud - Cloud Media Services – Purchase to Port
Genesys Cloud - Cloud Media Services – Telephony Connection Options
Relevant certifications such as HPE Proliant servers, 3PAR, Primera, Alletra, Simplicity, Synergy, StoreOnce, MSA Storage
Dell PowerEdge servers, Unity, PowerStore, PowerScale Isilon. Recoverpoint Appliance/VE, PowerProtect/Data Domain, VxRail, VMware Certified VCP-DCV, vSAN, SRM
Dell Information Storage Associate - DCA-ISM
Veeam Backup and Recovery and or Veritas Netbackup
Azure Fundamentals
Cisco UCS Servers
Cisco MDS and Brocade SAN Switches - Zoning
Relevant certifications such as Microsoft Certified Professional
Microsoft 365 Administrator (MS-100, MS-101)
Microsoft 365 Certified - Modern Desktop Administrator Associate (MD-100, MD-101)
Microsoft Azure Fundamentals Training & Certification (AZ-900)
Microsoft 365 Certified - Teams Administrator Associate
AZ-103 - Azure Administrator Associate
Microsoft Certified - Azure Identity and Access Administrator
AZ-500 - Microsoft Azure Security Technologies
Microsoft Certified Solutions Associate - Server 2016
AZ-500 - Microsoft Azure Security Technologies
Professional level certification in different Networking technologies such as Cisco, Juniper, Aruba, F5, CCNP, JNCIS, ACMP etc.
Cisco Dev Net certification
Certifications such as Azure Certified Security Engineer / PCNSE / FCP / CCNP Security / CISSP / Automation certifications or equivalent preferred
Cloud Security certifications and certifications such as AZ-500, SC-200, Security+, CEH, CISSP, CISM or similar Certification in different networking technologies such as CCDP Security, JNCIA, ACCA, PCNSE, PCNSC, FCP, CCSA, ITIL, Azure Security Engineer, Azure Certified DevOps Engineer, Azure Certified Network Engineer, Azure Administrator Associate is advantageous
Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)
Terraform
Azure
Sentinel
EDR Defender for Cloud
Microsoft Security
Devops Ci/CD Pipelins
Azure Governance (Defender for Cloud, Azure Policies, Secure Score and Compliance)
Version Control (Git)
Microservices (Kubernetes, Azure Containers)
Azure / AWS/ GCP Infrastructure (IaaS, PaaS, SaaS)
Azure Infrastructure as Code
Azure Administration
Hybrid Cloud
Networking (Firewalls, LAN, VPN)
Automation
MS Office365
Power BI Administration
Scripting (PowerShell)
ZTNA
Seasoned ARC and Call Cabinet expertise is advantageous

Additional Information:

Job Posted:
May 09, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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