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Technical Services Cross Technology Systems Integration Specialist

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NTT DATA

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Location:
Singapore , Singapore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

The Technical Services Cross Technology Systems Integration Specialist at NTT DATA is a key role focused on providing technical support across various technologies, including Networking, Data Centre, and Security. The ideal candidate will possess a Bachelor's degree in Information Technology or a related field, along with relevant certifications such as CCNP Voice. Extensive experience in technical implementation and project management is essential, as well as strong customer engagement and problem-solving skills. This position offers an opportunity to work in a collaborative environment and mentor junior engineers.

Job Responsibility:

  • Interacts with clients on site and remote to meet complex requirements of a solution
  • Escalates unresolved problems and issues to the relevant third parties
  • Responds to escalated client requests
  • Escalates complex problems to the relevant third parties
  • Writes reports and proposals and completes and maintains project documentation
  • Assists with the documentation of standard operating procedures relating to installations and fixes
  • Acts as coach and mentor to more junior Implementation Engineers and Technicians
  • Assumes responsibility for the coordination of the activities of the junior Engineers, in line with performance targets
  • Included in higher complexity design work, with input to the design expected
  • Expected to take ownership of relevant technologies according to domain or specialization

Requirements:

  • Bachelor's degree or equivalent in Information Technology or Computing or a related field
  • Valid CCNP Voice/Collaboration Certification required
  • Seasoned work experience in technical implementation engineering technologies such as Networking, Data Centre, Security, Customer experience, Collaboration and/or End User Compute etc.
  • Seasoned experience engaging with clients and conducting presentations
  • Seasoned report writing experience
  • Seasoned project management
  • Seasoned experience with Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Centre express, Cisco Attendant console, Cisco IMP, Cisco Customer Collaboration Platform and Expressway in enterprise deployments
  • Seasoned experience with voice gateways - MGCP, SIP, H.323, SCCP, digital PRI/E1, analog FXO/FXS
  • Seasoned experience with Border Element, media resources, SRST/SRSV
  • Seasoned experience with Cisco Unified Contact Centre Express
  • Seasoned experience with design and implementation for UC environment
  • Seasoned experience with CME/CUE
  • Seasoned experience in dial plan designs and implementation
  • Seasoned experience with virtualization, specifically VMware, Cisco UCS B/C-Series servers and wireshark
  • Seasoned experience with Cisco TelePresence video solutions
  • Seasoned experience with Cisco audio and video conferencing solutions
  • Seasoned experience with Webex Calling and Webex Contact Centre solutions
  • Seasoned experience with voice carrier systems from – Telkom, Neotel, Vodacom, MTN
  • Seasoned experience with multi-cluster call manager environments
  • Seasoned experience in Network switching and routing

Nice to have:

  • ARC and Call Cabinet expertise is advantageous
  • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Additional Information:

Job Posted:
March 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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