Technical Services Coordinator

• Proactive Inspections: Conduct rigorous facility walkthroughs to identify snags, safety hazards, or maintenance needs before they impact the business
• Handyman & Technical Oversight: Directly oversee on-site technician activities, including pest control, HVAC, plumbing, and general repairs
• Rapid Response: Serve as a key point of contact for emergency incidents, ensuring immediate rectification and communication to the Site Lead
• Ticketing Mastery: Manage the GUTS (Global Unified Ticketing System) lifecycle—logging proactive tickets, following up with urgency, and ensuring 100% closure rates
• Vendor Command: Coordinate and monitor on-site vendors (MA, AV, Security, Food Services) to ensure high-quality delivery and compliance with safety standards
• Permit & Safety Control: Issue and monitor Work Permits and Method Statements
• maintain floor registers for Health & Safety compliance
• Asset Management: Oversee the uptime of all pantry and reprographic (Xerox) equipment, ensuring the office is always "open for business."
• Space Management: Maintain updated floor plans and coordinate "Tech Talk" room setups
• Event Logistics: Lead the organization of client-requested events and site-wide activities
• Documentation: Maintain precise records for warranties, maintenance schedules, and landlord communications
• Emergency Readiness: Actively participate in emergency evacuation drills and business continuity planning (BCP)

• High school diploma or equivalent
• associate's or bachelor's degree is a plus
• Proven experience in a coordination or administrative role, preferably within a technical or service oriented industry
• Strong organizational and time-management skills with the ability to manage multiple tasks simultaneously
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• Familiarity with project management tools is a plus
• Strong problem-solving skills and attention to detail

Familiarity with project management tools is a plus