Technical Services Analyst

• Provide timely phone, email and remote access support for existing customers
• Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
• Record/document all client issues through to resolution using Wenco's issue tracking system
• Plan and practice for system implementation and upgrade projects
• Review and contribute to product documentation
• Perform Triage Desk '1st line support function'
• Perform successful implementations and upgrades
• Conduct site inspection and reports in preparation of deployments
• Coordinate resources from mine staff as required
• Provide one-on-one and classroom training on the use and administration of the system
• Troubleshoot software, hardware and network issues

• 3 to 5 years of user and admin support experience for an enterprise class software system
• Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
• Mining experience/knowledge would be an asset
• Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
• Real-Time software systems
• Mobile Computing
• Windows networking experience
• Virtual machine environments
• Linux server administration (moderate)
• Windows server administration (moderate)
• Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
• Valid driver's license
• Competence and understanding of historic and current Wenco hardware platforms

Mining experience/knowledge would be an asset