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Technical Services Analyst

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Wenco (a Hitachi Construction Machinery...

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Location:
Chile , Santiago

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

Reporting to the Client Services Manager, the Technical Services Analyst’s main responsibility is to provide remote and on-site Tier 1 support to clients. They will also be responsible for providing one-on-one and classroom training to clients.

Job Responsibility:

  • Provide timely phone, email and remote access support for existing customers
  • Maintain duplicate system environments of existing clients for testing and troubleshooting purposes
  • Record/document all client issues through to resolution using Wenco's issue tracking system
  • Plan and practice for system implementation and upgrade projects
  • Review and contribute to product documentation
  • Perform Triage Desk '1st line support function'
  • Perform successful implementations and upgrades
  • Conduct site inspection and reports in preparation of deployments
  • Coordinate resources from mine staff as required
  • Provide one-on-one and classroom training on the use and administration of the system
  • Troubleshoot software, hardware and network issues

Requirements:

  • 3 to 5 years of user and admin support experience for an enterprise class software system
  • Solid understanding and experience with Fleet Management Systems and High-Precision and/or Machine Health Products
  • Mining experience/knowledge would be an asset
  • Databases SQL (advanced administration ability), OpenTSDB, InfluxDB (moderate)
  • Real-Time software systems
  • Mobile Computing
  • Windows networking experience
  • Virtual machine environments
  • Linux server administration (moderate)
  • Windows server administration (moderate)
  • Global Navigation Satellite Systems with an understanding of Real Time Kinematic systems
  • Valid driver's license
  • Competence and understanding of historic and current Wenco hardware platforms

Nice to have:

Mining experience/knowledge would be an asset

Additional Information:

Job Posted:
May 04, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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