Technical Services – Senior Lead

Step into a role where you become the driving force behind exceptional customer experiences. In this fast‑paced, always‑on (yep—24x7!) environment, you’ll be the one leading the charge across our IP network services, keeping Australia connected when it matters most. No two days will look the same, you’ll pivot with purpose, dive into real‑time challenges, and take the lead on responding to, troubleshooting, and restoring both customer and network incidents. Your superpower? Turning complex problems into swift, seamless solutions. Think high‑energy, high‑impact. You’ll be a champion of operational excellence, smashing SLA/OLA targets and making every interaction feel effortless for our customers.