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The Technical Service Trainer is responsible for delivering comprehensive training to technicians on all aspects of generator repair and installation. This role leverages technical expertise to guide start-up, operation, and troubleshooting procedures across the full range of Generac products.
Job Responsibility:
Instruct/Train technicians in all aspects of generator repair and installation
Develop and present technical training curriculum
Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
Establish warranty flat rates for new product prototypes
Work with internal departments to fabricate training units
Willing to obtain DOT drivers license (Non CDL) if needed
Requirements:
High School Diploma or equivalent
3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
Demonstrated strengths in writing and presenting / instructing technical information
Ability to develop testing plans
Technical aptitude to do basic generator start up and troubleshooting
Ability to deal with shifting priorities and moving deadlines
Highly organized and detail oriented
Familiarity with hand tools and test equipment
Nice to have:
Associates or Bachelor’s degree
Curriculum development experience
Technician Excellence or ASE (Automotive Service Excellence) certification