Technical Service Trainer Job at Energy Systems (Charlotte)

Technical Service Trainer

The Technical Service Trainer is responsible for delivering comprehensive traini...

Location

United States , Eagle, WI; Sussex, WI

Salary:

Not provided

Energy Systems

Expiration Date

Until further notice

Requirements

High School Diploma or equivalent
3 years field technician experience in HVAC, automotive, generator or similar discipline or 3 years combined field technician experience and technical training experience
Knowledge of MS Office to include: MS Word, MS Power Point and MS Excel
Demonstrated strengths in writing and presenting / instructing technical information
Ability to develop testing plans
Technical aptitude to do basic generator start up and troubleshooting
Ability to deal with shifting priorities and moving deadlines
Highly organized and detail oriented
Familiarity with hand tools and test equipment

Job Responsibility

Instruct/Train technicians in all aspects of generator repair and installation
Develop and present technical training curriculum
Write and review technical documentation such as owner, installation, diagnostic and flat rate manuals and service and training bulletins
Establish warranty flat rates for new product prototypes
Work with internal departments to fabricate training units
DOT driver (Non CDL)
Other duties as assigned

Fulltime

Service Desk Technical Trainer and Coach

The IT Service Desk Technical Trainer and Quality Coach is responsible for the d...

Location

Romania , Bucharest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Strong class presentation, facilitation, and management skills
Ability to communicate clearly at all organizational levels
Technical support experience within a dynamic corporate environment
B2 or above on minimum one of the following languages: Dutch, Spanish, Portuguese, Italian
English: C1 or above
Adaptability and ability to take ownership of challenging tasks
Availability to work on-site or hybrid, according to business needs from Bucharest (Piata Unirii office)

Job Responsibility

Design and edit basic e-learning, virtual, blended and classroom curriculum
Assist with revising and maintaining curricula and training materials
Consult with team members to ensure produced training meets current needs to support learning outcomes
Conceptualize and create graphical images, flow charts, and diagrams to support training curriculum
Deliver basic e-learning, web-based, and classroom curriculum
Deliver course materials within a strict yet ever changing timeline set by the business units
Assist in coordinating with relevant groups for continuous refining and improving processes to ensure effective outcome in terms of performance
Review, analyze key performance metrics using statistical tools and suggest actions leading to resolution and improvements in processes
Conduct internal process audits to assess the functioning and process compliance in small and medium projects
Perform side-by-sides, and monitoring agent calls, with particular attention to technical/ functional excellence

What we offer

Comprehensive, locally competitive benefits package
Working for a top 5 company in the industry worldwide
Company culture focused on employee wellbeing
The opportunity to grow a career in Monitoring/Infrastructure
Learning & Development platforms

Fulltime

Technical Trainer

The Technical Trainer will deliver Service Training courses on CNH Ground Engage...

Location

United States , Racine; Ames; New Holland

Salary:

86625.00 - 132825.00 USD / Year

CNH Industrial

Expiration Date

Until further notice

Requirements

Bachelors degree in Agriculture, Construction Technology, Education, Training, Business Management or related degree type, with a minimum of 6 years of combined experience in a related field
In Lieu of a Bachelors’ degree, an Associate’s Degree in Agriculture, Construction Technology, Education, Training, Business Management or related degree type, with a minimum of 8 years of combined experience in a related field can be considered
In Lieu of an Associate’s or bachelor’s degree, 10 years of experience in Training, Education, Business Management, technician or in the agricultural industry can be considered
A minimum of 6 years combined experience in direct training, instruction, education, sales or product management (gained by working in a field sales position)
Minimum 2 years of working knowledge and experience leading a classroom or as a trainer
Product knowledge of CASE IH, New Holland or Case Construction equipment
Proficiency in both PowerPoint and Word is required, with a basic understanding of Excel and other software

Job Responsibility

Deliver comprehensive Technical Training product courses for dealer service technicians, field personnel, and internal company personnel, ensuring effective knowledge transfer and skill development
Collaborate with the Development group to create high-quality training support materials on current products, ensuring accuracy and relevance
Support other product support areas (Technical Support and Technical Publications) as required, contributing your expertise and knowledge
Maintain and manage equipment inventory for assigned products to support Service Training needs effectively
Ensure training courses and materials adhere to department guidelines, including pre/post-testing and standard course evaluations, to maintain quality standards
Coordinate travel arrangements, supporting material logistics, and equipment for onsite and offsite training courses, ensuring smooth execution
Show ability to manage a classroom of technicians as well as the ability to virtually train technicians 30 weeks a year

What we offer

Flexible work arrangements
Savings & Retirement benefits
Tuition reimbursement
Parental leave
Adoption assistance
Fertility & Family building support
Employee Assistance Programs
Charitable contribution matching and Volunteer Time Off

Fulltime

Technical Trainer

This position is within the Customer Support (CS) Central Services sector. The C...

Location

China , Shanghai

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

University (B.Sc./M.Sc.) in Science & Engineering field (Electrical, Technology, Mechatronics, Chemistry, Materials, Mechanical, and Physics)
EF English language assessment up to Level 12 (B2 and above)
Knowledge of technical knowledge development and transfer to user required
Knowledge of safety and security requirements and procedures required
Knowledge on higher vocational level of semiconductor technologies (e.g. product design, fabrication, and equipment), combined with relevant experience in ASML (internal candidate)
Experience of working in semiconductor fab environment or field service organization
Experience of machine trouble shooting and diagnostics (hands-on)
Experience of professional English working environment

Job Responsibility

Give technical training to engineers on several levels: Level 1: Introduction to the machine (functional overview and machine operation)
Level 2: Maintenance and Adjustments (major replacements, calibrations)
Level 3: Advanced subjects (troubleshooting and diagnostics)
Work in one or more projects supporting the learning needs of our customers
Drive collaboration with several other departments (e.g. Field CS, Factory, Logistics, Facility, Quality, Security, and Safety)
Translate customer requirements into blended learning training packages as part of training material updates and maintenance
Support our instructors/developers/architects from other training centers so that they can perform their responsibilities professionally
Deliver high quality technical training to engineers from the CS sector
Create and modify training solutions for issues escalated from CS engineers in the field
Work with our training developers/architects to develop the training content

Fulltime

Autotech Technical Trainer

If you love cars, trucks, and their parts, are knowledgeable and have experience...

Location

United States , Multiple Locations

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

ASE Master Technician Certification required
Minimum 5 years' experience as a working automotive technician - independent repair shop or an OE dealership would be great
Prior automotive, truck or related training, facilitation, and meeting direction experience
Prior experience (2+ years) successfully conducting adult learning programs
High School Diploma, or equivalent experience, required
Possesses excellent communication, facilitation, and human relations skills
Possess high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting
Minimum 70% travel required
Ability to stand and talk for 4+ hours at a time with occasional breaks
Heavy physical activities may be required (e.g.: lifting training props weighing up to 70 lbs. including cases with parts or tools, using lifting/moving tools to assist with heavier items – daily)

Job Responsibility

Continually develops knowledge and skills needed to be an effective automotive/truck instructor by studying available information, attending train-the-trainer sessions, doing hands-on work, taking appropriate online or live classes, involvement in automotive, truck and / or training-related groups, etc.
Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles
Develops training schedules with management and the NAPA Training Service Center. Speaks with division and national departments to determine needs, designs schedules to meet those needs, and adjusts, as necessary
Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs
Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly
Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style
Works closely with internal and external customers to determine training needs and plan training events to meet those needs
Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed
Participates in planning processes (e.g., needs assessment, course development, and delivery)
Assists with marketing training events to maximize participation including getting to know DC/store personnel in assigned markets. Assists in marketing training offering / services, initiating engagement and follow-up with targeted audience, and provide any feedback received to NAPA Autotech management

What we offer

Remote work
Company vehicle
Cell-phone stipend
Great total benefits package
Company Culture of direct access to leadership team
Awesome people and brand to work with
Outstanding health benefits and 401K
Stable company. Fortune 200 with a “family” feel
A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same
Great training, and ongoing development with support from multiple leaders/your team

Fulltime

Autotech Technical Trainer

If you love cars, trucks, and their parts, are knowledgeable and have experience...

Location

United States

Salary:

Not provided

Genuine Parts Company

Expiration Date

Until further notice

Requirements

ASE Master Technician Certification required
Minimum 5 years' experience as a working automotive technician
Prior automotive, truck or related training, facilitation, and meeting direction experience
Prior experience (2+ years) successfully conducting adult learning programs
High School Diploma, or equivalent experience, required
Possesses excellent communication, facilitation, and human relations skills
Possess high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting
Minimum 70% travel required
Ability to stand and talk for 4+ hours at a time with occasional breaks
Heavy physical activities may be required (e.g.: lifting training props weighing up to 70 lbs. including cases with parts or tools, using lifting/moving tools to assist with heavier items – daily)

Job Responsibility

Continually develops knowledge and skills needed to be an effective automotive/truck instructor
Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles
Develops training schedules with management and the NAPA Training Service Center
Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs
Participates and assists in initial course/curriculum development, delivers to test group, solicits feedback on changes needed, and adjusts content and delivery accordingly
Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style
Works closely with internal and external customers to determine training needs and plan training events to meet those needs
Communicates feedback regarding training events, process, and materials to Training management, course designers, and customers as needed
Participates in planning processes (e.g., needs assessment, course development, and delivery)
Assists with marketing training events to maximize participation

What we offer

Remote work
Company vehicle
Cell-phone stipend
Great total benefits package
Company Culture of direct access to leadership team
Awesome people and brand to work with
Outstanding health benefits and 401K
Stable company. Fortune 200 with a “family” feel
A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same
Great training, and ongoing development with support from multiple leaders/your team

Technical Trainer II

Become a pivotal member of our dynamic Knowledge, Education, and Support team as...

Location

United States

Salary:

100000.00 - 120000.00 USD / Year

Tines

Expiration Date

Until further notice

Requirements

5+ years in a technical customer-facing role
Proven track record in delivering impactful training sessions
Minimum of 3 years creating courseware, curriculum, or customer onboarding programs
Exceptional ability to convey technical concepts clearly to diverse audiences
Examples of the development of training programs
Robust organizational skills with proficiency in administrative aspects of training coordination
Proven ability to leverage AI tools to accelerate content creation, training delivery, and operational efficiency
Strong passion for customer support with a dedicated commitment to customer success
Proven ability to rapidly learn and understand technical products
Critical understanding of effectively leveraging Tines for valuable outcomes

Job Responsibility

Deliver in-person and remote engaging technical training sessions by customizing Tines courseware
Manage content repositories for seamless access to training materials
Collaborate with colleagues to address gaps in technical training resources
Enhance training effectiveness through deep product and industry knowledge
Analyze data for continuous improvement in onboarding and customer journey training
Scale training programs using diverse approaches and technologies
Contribute to developing technical training resources and provide valuable feedback
Proactively identify opportunities for product improvement and contribute to bug resolution
Evaluate customer needs to promote Tines products and services effectively
Track the effectiveness of training through KPIs

What we offer

Competitive salary
Startup equity & extended exercise window
Matching retirement plans
Home office setup
Private healthcare plans
25 days annual leave
Extra company holidays
Generous parental leave programs
Flexibility in how and where you work
Phone and home Internet allowance

Fulltime

Autotech Technical Trainer

If you love cars, trucks, and their parts, are knowledgeable and have experience...

Location

United States , Atlanta

Salary:

Not provided

Alliance Automotive UK LV Ltd

Expiration Date

Until further notice

Requirements

ASE Master Technician Certification required
Minimum 5 years' experience as a working automotive technician
Prior automotive, truck or related training, facilitation, and meeting direction experience
Prior experience (2+ years) successfully conducting adult learning programs
High School Diploma, or equivalent experience, required
Possesses excellent communication, facilitation, and human relations skills
Possess high character, team orientation/fairness, excellent organizational skills and accurate and timely reporting
Minimum 70% travel required
Ability to stand and talk for 4+ hours at a time with occasional breaks
Heavy physical activities may be required (e.g.: lifting training props weighing up to 70 lbs. including cases with parts or tools, using lifting/moving tools to assist with heavier items – daily)

Job Responsibility

Continually develops knowledge and skills needed to be an effective automotive/truck instructor
Prepares extensively for classes and provides outstanding delivery, professional interaction with students, and subject matter presentations using adult learning principles
Develops training schedules with management and the NAPA Training Service Center
Partners with division management to implement, pilot, and facilitate NAPA Autotech training programs
Participates and assists in initial course/curriculum development
Ensures course content integrity while allowing for freedom to enhance the learner's experience based on instructor's style
Works closely with internal and external customers to determine training needs and plan training events
Communicates feedback regarding training events, process, and materials
Participates in planning processes (e.g., needs assessment, course development, and delivery)
Assists with marketing training events to maximize participation

What we offer

Remote work
Company vehicle
Cell-phone stipend
Great total benefits package
Company Culture of direct access to leadership team
Awesome people and brand to work with
Outstanding health benefits and 401K
Stable company. Fortune 200 with a “family” feel
A Culture of promotion from within, using your creativity, finding solutions/fixes, and where no 2 days or career paths are the same
Great training, and ongoing development with support from multiple leaders/your team

Fulltime

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Technical Service Trainer

Job Description

Job Responsibility

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