Technical Service Support Job at Baxter (Whetstone)

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...

Location

United States , South Jordan

Salary:

Not provided

Cricut

Expiration Date

Until further notice

Requirements

One or more years working: a) as a high touch, face to face customer service role
b) in a call/contact center
c) as a customer service representative where technical support or trouble shooting is a primary job function
Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
Ability to accurately type 40+ wpm
Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy

Job Responsibility

Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
Document and escalate to internal and external teams as required to support complex support issues/requests
Reply to service tickets promptly and in accordance with established guidelines
Accurately maintain associated data, files and records regarding technical support incidents
Manage individual work to provide exceptional member satisfaction
Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
Engage members by offering education on additional products or services to further enhance the customer experience
Provide how to information and knowledge to members using our crafting products
Demonstrate proficiency with all Cricut® products through on the job training
Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature

What we offer

competitive Medical, Dental, and Vision coverage
a 401(k) match
generous PTO
a yearly lifestyle stipend to support your wellness and passions
exclusive employee discounts

Fulltime

Level 1 Technical Support Agent

We are looking for a dedicated IT Support Technician to join our dynamic technic...

Location

Ireland , Dublin 2

Salary:

50000.00 EUR / Year

Solas IT Recruitment

Expiration Date

Until further notice

Requirements

Minimum 2-3 years’ experience in a corporate IT support or service desk role within a fast-moving environment
Proven ability to diagnose and resolve a wide array of technical issues efficiently
Strong communication skills, capable of explaining technical information clearly to non-technical users
Demonstrated commitment to going above and beyond to support end users and resolve issues
Ability to manage multiple tasks with attention to detail and ownership of responsibilities
Comfortable working both independently and as part of a collaborative team
Customer-focused approach with a dedication to maintaining high levels of user satisfaction
Flexibility to work varied shifts and participate in on-call rotation after an initial period

Job Responsibility

Provide prompt and effective support for end users, both remotely and onsite, across a range of hardware and software platforms
Troubleshoot and resolve diverse technical challenges involving Windows 10/11, macOS, iOS devices, and Microsoft 365 applications including Office, Exchange, and Teams
Assist with system configuration, maintenance, and problem resolution involving Active Directory, MDM solutions, endpoint protection, and service desk ticketing tools
Collaborate with technical support peers, infrastructure teams, and application specialists to escalate and address complex issues
Maintain accurate documentation of incident resolutions and contribute to the knowledge base
Support onboarding activities by assisting with new user setup and hardware inventory management
Follow established protocols and company policies to ensure consistent and professional service delivery
Provide excellent customer service with clear communication, ensuring user satisfaction and efficient problem resolution

Fulltime

UC4 Administrator Technical Lead-Service Support

We are looking for a UC4 System Administrator & Job Developer to manage and opti...

Location

India , Chennai

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Proven experience with UC4 workload automation (system admin and developer)
Strong knowledge of job scheduling and batch automation
Proficient in mainframe, Unix/Linux, and Windows environments
Experience with scripting (Shell, PowerShell, Python)
Knowledge of job dependencies, error handling, and performance tuning
Familiarity with version control tools (e.g., Git)
Total Experience Expected: 06-08 years
B.E/B.Tech/BCA
Excellent communication and collaboration skills
Strong analytical and problem-solving abilities

Job Responsibility

Manage, monitor, and maintain the UC4 job scheduling platform
Install, configure, patch, back up, and recover UC4 systems
Monitor system health, logs, job statuses, and performance
Troubleshoot job failures and resolve incidents quickly
Apply updates, conduct system audits, and manage user access
Develop, configure, and maintain job chains, workflows, and schedules
Build reusable templates and integrate with scripts, SQL, and APIs
Develop scripts (Shell, PowerShell, Python) for job automation
Automate tasks and enhance job orchestration using UC4
Collaborate with teams to align job execution with business needs

What we offer

Commitment to fighting against all forms of discrimination
Fosters a work environment that is inclusive and respectful of all differences
All positions are open to people with disabilities

Field Technical Support Representative

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

Canada , Calgary

Salary:

49400.00 - 82600.00 CAD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 4-5 years of IT technical support working experience or a Degree holder with 1-3 years relevant IT technical support working experience
Secret level government clearance
Advanced knowledge of operating systems and software
Basic skills in project management
Strong communication skills, problem analysis, and presentation skills
Ability to develop Customer relationships
Ability to perform while under high-pressure situations
Ability to work in a team environment
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Job Responsibility

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures
Provide software service, post- sales or service delivery support and solve applications problems for remote or local accounts, on standard and specialized systems
Provide direct post-sales systems technical support to end users and company Authorized Service Providers
Solve technical problems on an assigned hardware and software platforms
Use proactive monitoring procedures/tools to identify problem prevention opportunities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Customer Technical Support

Technical Support Specialist role in Customer Support team in the engineering se...

Location

United Kingdom , Watford

Salary:

30000.00 - 35000.00 GBP / Year

Office Angels

Expiration Date

Until further notice

Requirements

Technical understanding of plumbing and heating systems with hands-on experience
Strong administrative skills and ability to multitask
Excellent problem-solving abilities to troubleshoot technical issues efficiently
Energetic self-starter who thrives in a team environment
Confident communicator able to explain technical information clearly to all audiences
Willingness to occasionally visit customer sites as required

Job Responsibility

Provide expert office-based technical support via phone and email to homeowners merchants and installers
Respond promptly to customer inquiries ensuring timely and accurate resolutions
Offer active technical support to sales and marketing teams
Guide users in navigating various software applications
Stay informed on the latest product ranges and industry movements
Collaborate with installers to resolve system performance and installation issues including on-site visits as needed
Monitor product installation issues and provide constructive feedback for continuous improvement
Deliver excellent customer experiences and thorough site reports for each visit
Support the return of faulty goods for further investigation

What we offer

Bonus
25 days of holiday
Health Cash Plan
Life Insurance
Up to 5% matching pension scheme

Fulltime

Technical Support Specialist

Technical Support Specialist role at Seamless.AI, working 100% remotely to manag...

Location

United States

Salary:

Not provided

Seamless.AI

Expiration Date

Until further notice

Requirements

1-3 years of technical customer support experience, ideally in SaaS or with a software product
Experience with Salesforce Service Cloud ticketing system highly preferred
CRM experience is a plus
Passion for delivering exceptional customer experiences with prior support experience via email, chat, and calls
Strong technical troubleshooting skills with ability to investigate, diagnose, and fully resolve issues
Proven success handling complex technical support cases and guiding escalations through to resolution
Quick learner with expertise in software and interest in APIs, CRM integrations, and solving technical challenges
Excellent verbal and written communication skills

Job Responsibility

Work 100% remotely to assist customers, resolving issues through email, calls, and other communication channels
Deliver positive, professional, and solutions-oriented support to sales, marketing, and service professionals across our customer base
Communicate thoughtful, customized solutions that help customers overcome challenges and grow their business
Demonstrate composure, resilience, and adaptability as customer needs evolve and case volumes shift
Build and maintain in-depth knowledge of Seamless.AI to troubleshoot and resolve software issues, collaborating with product and engineering teams as needed
Partner with account managers and sales teams to identify opportunities for customer growth and expanded platform adoption

Fulltime

Field Technical Support Graduate

Within the family there is a range of technical and managerial customer on-site ...

Location

Malaysia , Kuala Lumpur

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Minimum Vocational/Diploma/ Associate Degree (technical field) with 3-5 years of working experience in related fields or Degree holder with 2-4 years relevant working experience
Experience with support of full range of company products in Customer base
Broad knowledge of corporate policies, products, markets and processes, as well as an understanding of business management principles and practices
Thorough knowledge of administrative or technical practices Proficient Field Technical Support skill set
Knowledge of assigned company hardware system platforms
Familiar with networking and all supported operating system platforms (i.e. company- UX, NT, Linux, etc.)
Knowledge of high availability system environments
Strong communication skills both verbal and written
Strong Customer relationship building skills Ability to manage complex Customer problems
Ability to perform while under high-pressure situations

Job Responsibility

Provide Customer with overview of installation activity, site-specific information and access to appropriate contacts
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
Provide software service, pre- sales, post-sales or service delivery support
Deliver services, including customized services to large enterprise, complex or corporate accounts
Use proactive monitoring procedures/tools to identify problem prevention opportunities

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Support Engineer

Customer Solution Centers are made up of teams that provide remote (offsite) ser...

Location

China , Dalian

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

High School: completion of post-primary level education prior to University study
0-1 year experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support experience

Job Responsibility

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Resolve incoming internal or external businesses and end user's problems via telephone and e-support
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS)
Proactively assist customers to avoid or reduce problem occurrence
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
Engages team members for support as required to ensure internal or external business and end user SLA demands are met
Begin to partner with and assist the Sales Pursuit team

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Technical Service Support

Baxter

Location:
United Kingdom , Whetstone

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 19, 2026

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