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Baxter Logo Baxter · Customer Service

Technical Service Support

United Kingdom, Whetstone · Job Posted January 19, 2026
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Job Description

The Technical Service Support will work alongside the Remote Sales Representatives, handling service contract related tasks, supporting new business opportunities and up-selling to existing customers. The role is part of the technical services team, working in close collaboration with other business units and cross functional teams.

Job Responsibility

  • Send quotes to customers for service contract renewals
  • Ensures repeat contract renewal by understanding customer buying decisions making process & patterns
  • Submit accurate weekly forecasts, along with any other reporting requirements, in conjunction with Baxter’s CRM
  • Refer on internal leads when appropriate to Remote Sales Representatives
  • Provides input on new markets, new product introductions, and existing products or supplies
  • Promotes and establishes education of the company's products and/or services
  • Manages and responds to customer concerns and problems
  • Complete customer contract/supplier forms and certification requests
  • Support projects, campaigns, documentation and process improvement
  • Closely collaborates BU’s

Requirements

  • Proven experience in service contract administration
  • preferably within a Corporate environment
  • Excellent interpersonal and customer relationship building skills required
  • Excellent time management, multi-tasking and organisational skills required
  • Fluency in local Market language
  • Strong negotiation skills & Ability to close deals with customers
  • Demonstrated ability to be proactive and take initiative to get things done
  • Tenacity/Intensity and results orientation
  • Strong customer focus
  • Passion for Improving Business Performance and for Your Ongoing Professional Development
  • Optionally experience in the Medical Devices industry
  • A degree in science, technology, medical, or business related subject, or equivalent experience, preferred

Nice to have

Optionally experience in the Medical Devices industry

What we offer

  • Competitive total compensation package
  • Professional development opportunities
  • High importance placed on work life balance
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