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Technical Service & Support Intern LATAM

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ResMed

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Location:
Brazil , Brooklin, Sao Paulo

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues. This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.

Job Responsibility:

  • Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques
  • Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows
  • Prepare and present operational reports to management, providing insights that support key business decisions
  • Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical service availability

Requirements:

  • Currently enrolled at a university and pursuing a degree in Mechanical, Electrical, Electronic Engineering, or other related field
  • Proficiency in Microsoft Office, with strong skills in Word and Excel
  • Trilingual: candidate must be able to effectively communicate (both verbally and written) in: Portuguese, Spanish, and English
  • Ability to work effectively with minimal instruction on routine tasks and general guidance on new assignments
  • Strong verbal and written communication skills
  • Ability to maintain professionalism while interacting with customers at all levels via phone and email
  • Able to work independently and collaboratively in a fast-paced, customer-driven environment
  • Strong troubleshooting, logical reasoning, and analytical skills
  • Excellent reading comprehension, editing ability, and conceptualization skills
  • Capability to simplify and communicate complex concepts and troubleshooting steps to team members and customers

Nice to have:

  • Experience interacting with Engineering, Product Marketing, and Product Management teams is a plus
  • Experience in training or presenting is considered a plus

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
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