CrawlJobs Logo

Technical Service Representative

valvoline.com Logo

Valvoline

Location Icon

Location:
Indonesia , Jakarta

Category Icon
Category:
Sales

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

Technical Service Representative (TSR) - Kalimantan is responsible for delivering technical support, application engineering, and value-added services to customers and distributors in Kalimantan. The role aims to drive lubricant sales growth, improve customer retention, protect margins, and ensure optimal product performance in mining, industrial, power, off-road, on road and potential marine applications.

Job Responsibility:

  • Provide on-site technical support to key customers (mining, marine, power plant, construction, forestry, industrial)
  • Conduct equipment lubrication audits, product recommendations, and application mapping
  • Troubleshoot lubrication-related issues, including wear, contamination, overheating, oil consumption, and failures
  • Support new product trials, conversions, and commissioning
  • Manage used oil analysis programs for key accounts
  • Interpret oil analysis reports and provide actionable recommendations to customers
  • Identify early warning signs of equipment issues to reduce downtime and maintenance cost
  • Use UOA insights to support value selling and contract renewals
  • Work closely with Sales & Key Account Managers, and Distributors to support commercial objectives
  • Participate in customer presentations, technical seminars, and negotiations
  • Support tender submissions with technical documents, product approvals, and compliance
  • Act as a technical differentiator to defend pricing and improve margin realization
  • Train distributor sales and technical teams on: Product knowledge, Application understanding, Basic troubleshooting & UOA interpretation
  • Develop technical competency standards for distributors in Kalimantan
  • Support distributor-led customer visits and demonstrations
  • Conduct technical training sessions for customers, distributors, and internal teams
  • Develop localized training materials, case studies, and best practices
  • Share field learnings with Product, Marketing, and Supply Chain teams
  • Ensure all technical activities comply with HSE standards, especially for mining and marine environments
  • Follow OEM, industry, and regulatory requirements
  • Promote safe handling, storage, and disposal of lubricants
  • Prepare regular reports on: Technical visits and customer issues
  • UOA trends and performance improvements
  • Product trials and conversions
  • Identify recurring issues and recommend product or process improvements
  • Support continuous improvement initiatives across the region

Requirements:

  • Bachelor’s degree in mechanical engineering, Chemical Engineering, or related field
  • Minimum 7–10 years in lubricant technical services, preferably in: Mining, Marine, Heavy equipment / industrial applications
  • Strong field exposure in remote and site-based operations (Kalimantan experience preferred)
  • Based in: Banjarmasin / Balikpapan
  • Strong lubrication & tribology knowledge
  • Excellent troubleshooting and analytical skills
  • Good communication & presentation skills
  • Customer-focused and commercially aware
  • Willingness to travel extensively within Kalimantan
  • Proficient in technical reporting and oil analysis interpretation

Nice to have:

  • OEM exposure (CAT, Komatsu, Hitachi, MAN, Wärtsilä, Cummins, etc.)
  • Experience in RRBO / sustainability initiatives
  • Familiar with mining safety and operational standards

Additional Information:

Job Posted:
January 09, 2026

Icon
Valvoline - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Service Representative

Customer Service Technical Support Representative

A Member Care Representative is responsible for providing a basic to intermediat...
Location
Location
United States , South Jordan
Salary
Salary:
Not provided
cricut.com Logo
Cricut
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • One or more years working: a) as a high touch, face to face customer service role
  • b) in a call/contact center
  • c) as a customer service representative where technical support or trouble shooting is a primary job function
  • Windows and MacOS: Intermediate knowledge of Windows and Mac operating systems with above average provable experience troubleshooting hardware and software issues
  • Android and IOS: Intermediate troubleshooting capability for iOS and Android phones or tablets with above average provable experience troubleshooting hardware and software issues
  • Ability to accurately type 40+ wpm
  • Competent diagnosing basic to intermediate technical issues involving software applications and interfaces
  • Provable experience resolving customer related issues, inbound and/or outbound inquiries, returns, and diffusing escalated issues, etc.
  • Demonstrate sound interpersonal skills and a commitment to provide accurate information to members regarding Cricut®'s products and services
  • Ability to navigate difficult conversations and de-escalate tense interactions with professionalism and empathy
Job Responsibility
Job Responsibility
  • Provide service to Cricut® inbound customer inquiries regarding Cricut® products, hardware, software and services (primarily voice with potential for email and chat)
  • Document and escalate to internal and external teams as required to support complex support issues/requests
  • Reply to service tickets promptly and in accordance with established guidelines
  • Accurately maintain associated data, files and records regarding technical support incidents
  • Manage individual work to provide exceptional member satisfaction
  • Achieve all performance standards including service ticket SLA, handle time, quality, productivity, attendance, professionalism, etc.
  • Engage members by offering education on additional products or services to further enhance the customer experience
  • Provide how to information and knowledge to members using our crafting products
  • Demonstrate proficiency with all Cricut® products through on the job training
  • Effectively communicate and simplify technical terms for members while trouble shooting products of a creative, technical or mechanical nature
What we offer
What we offer
  • competitive Medical, Dental, and Vision coverage
  • a 401(k) match
  • generous PTO
  • a yearly lifestyle stipend to support your wellness and passions
  • exclusive employee discounts
  • Fulltime
Read More
Arrow Right

Technical Services Representative

As a Technical Services Representative you will help to deliver our Company’s mi...
Location
Location
United Kingdom , Glasgow
Salary
Salary:
35000.00 GBP / Year
wedge-galv.co.uk Logo
South East Galvanizers Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Analytical and able to continuously improve processes to provide the best quality
  • Excellent communication and interpersonal skills, with the ability to build effective relationships
  • Knowledge of the galvanizing process, ISO 9001 or ISO 14001 is advantageous but not essential
Job Responsibility
Job Responsibility
  • Performing quality compliance audits on the finished product, reporting and analysing the data
  • Manage the site quality management system, as part of the organization’s ISO 9001 accreditation
  • Manage the chemical and metallurgical process line
  • Monitor and manage the complaints system, looking for opportunities to improve quality and service
  • Champion the use of structured problem solving (e.g., corrective action system, 5 Why, 8D)
  • Provide technical support and guidance
  • Maintain and calibrate measuring equipment
  • Ensure compliance with industry standards, safety regulations, and company policies
  • Manage the site environmental management system as the organization achieves ISO 14001 accreditation
What we offer
What we offer
  • Seasonal bonus, usually paid every July and December
  • Secure employment with a longstanding supportive business with opportunity for advancement
  • Annual pay reviews
  • 25 days holiday (plus statutory days – so 33 in total) per calendar year – 5 days more than the legal requirement
  • Enhanced pay for other leave (paternity, maternity etc)
  • Defined benefit pension – Final Salary Pension Scheme
  • Private medical insurance
  • Employment protection and death in service cover for employees – paying out up to 3x annual salary
  • Employee Assistance Programme – offering free wellbeing (mental and physical) and financial advice and support
  • Employee discount scheme including restaurants, holidays, retail vouchers and more
  • Fulltime
Read More
Arrow Right

Customer Service Representative

The Software Expert provides technical support and customer assistance for resta...
Location
Location
Mexico , Mexico City
Salary
Salary:
18250.00 MXN / Month
mytennislessons.com Logo
MyTennisLessons
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong communication & interpersonal skills
  • Technical troubleshooting & problem-solving ability
  • Customer-focused mindset with a proactive approach
  • Ability to multitask and work efficiently under pressure
  • Experience with support tools (e.g., Salesforce, helpdesk software)
Job Responsibility
Job Responsibility
  • Listen actively and respond empathetically to customer concerns
  • Maintain professionalism and clarity in written and verbal communication
  • Handle conflicts effectively and ensure customer satisfaction
  • Work with internal teams (support, sales, product) to resolve issues
  • Assist and guide team members as a subject matter expert
  • Provide basic tech troubleshooting for software, connectivity, and account access
  • Guide customers through troubleshooting steps clearly and effectively
  • Escalate complex issues when necessary
  • Understand the company’s products, features, and policies
  • Educate customers on best practices and self-service options
What we offer
What we offer
  • Performance Bonus: $3,660.00 MXN
  • Food Vouchers: $1,500.00 MXN per month
  • Law benefits
  • SGMM
  • Dental Insurance
  • Life Insurance
  • Total Pass (gym membership)
  • Career Development & Growth Opportunities
  • Fulltime
Read More
Arrow Right

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...
Location
Location
Cameroon , Douala
Salary
Salary:
Not provided
silvustechnologies.com Logo
Silvus Technologies (International)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
  • Minimum 1 year of experience as a Field Service Representative or equivalent
  • Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
  • Proficiency with TCP/IP protocol and networking
  • Basic proficiency in English (reading and writing) is required
  • Proficiency in French (written and verbal) required
  • Excellent organizational skills and attention to detail
  • Must be based in Africa
  • Willingness to travel to potential conflict areas in support of radios
  • All employment is contingent upon the successful clearance of a background check
Job Responsibility
Job Responsibility
  • Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
  • Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
  • Prepare and conduct product demonstrations for customer visits and equipment evaluations
  • Visit customer sites to provide technical support and deliver training
  • Troubleshoot failures and abnormal situations in the field
  • Collect and analyze field failures and abnormalities and provide feedback to the development team
  • Help the Design Engineers reproduce and troubleshoot problems
  • Travel up to 75% of the time and work on-site at the customer's location
What we offer
What we offer
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment
Read More
Arrow Right

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...
Location
Location
Ghana , Accra
Salary
Salary:
Not provided
silvustechnologies.com Logo
Silvus Technologies (International)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
  • Minimum 1 year of experience as a Field Service Representative or equivalent
  • Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
  • Proficiency with TCP/IP protocol and networking
  • Basic proficiency in English (reading and writing) is required
  • Proficiency in French (written and verbal) required
  • Excellent organizational skills and attention to detail
  • Must be based in Africa
  • Willingness to travel to potential conflict areas in support of radios
  • All employment is contingent upon the successful clearance of a background check
Job Responsibility
Job Responsibility
  • Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
  • Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
  • Prepare and conduct product demonstrations for customer visits and equipment evaluations
  • Visit customer sites to provide technical support and deliver training
  • Troubleshoot failures and abnormal situations in the field
  • Collect and analyze field failures and abnormalities and provide feedback to the development team
  • Help the Design Engineers reproduce and troubleshoot problems
  • Travel up to 75% of the time and work on-site at the customer's location
What we offer
What we offer
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment
Read More
Arrow Right

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...
Location
Location
Rwanda , Kigali
Salary
Salary:
Not provided
silvustechnologies.com Logo
Silvus Technologies (International)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
  • Minimum 1 year of experience as a Field Service Representative or equivalent
  • Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
  • Proficiency with TCP/IP protocol and networking
  • Basic proficiency in English (reading and writing) is required
  • Proficiency in French (written and verbal) required
  • Excellent organizational skills and attention to detail
  • Must be based in Africa
  • Willingness to travel to potential conflict areas in support of radios
  • All employment is contingent upon the successful clearance of a background check
Job Responsibility
Job Responsibility
  • Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc.
  • Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
  • Prepare and conduct product demonstrations for customer visits and equipment evaluations
  • Visit customer sites to provide technical support and deliver training
  • Troubleshoot failures and abnormal situations in the field
  • Collect and analyze field failures and abnormalities and provide feedback to the development team
  • Help the Design Engineers reproduce and troubleshoot problems
  • Travel up to 75% of the time and work on-site at the customer's location
Read More
Arrow Right

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...
Location
Location
Morocco , Casablanca
Salary
Salary:
Not provided
silvustechnologies.com Logo
Silvus Technologies (International)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
  • Minimum 1 year of experience as a Field Service Representative or equivalent
  • Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
  • Proficiency with TCP/IP protocol and networking
  • Basic proficiency in English (reading and writing) is required
  • Proficiency in French (written and verbal) required
  • Excellent organizational skills and attention to detail
  • Must be based in Africa
  • Willingness to travel to potential conflict areas in support of radios
  • All employment is contingent upon the successful clearance of a background check
Job Responsibility
Job Responsibility
  • Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
  • Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
  • Prepare and conduct product demonstrations for customer visits and equipment evaluations
  • Visit customer sites to provide technical support and deliver training
  • Troubleshoot failures and abnormal situations in the field
  • Collect and analyze field failures and abnormalities and provide feedback to the development team
  • Help the Design Engineers reproduce and troubleshoot problems
  • Travel up to 75% of the time and work on-site at the customer's location
What we offer
What we offer
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment
Read More
Arrow Right

International Field Service Representative

Silvus is seeking an International Field Service Representative (IFSR) to work c...
Location
Location
Ivory Coast , Abidjan
Salary
Salary:
Not provided
silvustechnologies.com Logo
Silvus Technologies (International)
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Completion of secondary education (e.g., high school diploma, national secondary certificate, or equivalent qualification) is required
  • Minimum 1 year of experience as a Field Service Representative or equivalent
  • Minimum 1 year in, or in support of the Ministry of Defense tactical communications with a focus on data networks and radios
  • Proficiency with TCP/IP protocol and networking
  • Basic proficiency in English (reading and writing) is required
  • Proficiency in French (written and verbal) required
  • Excellent organizational skills and attention to detail
  • Must be based in Africa
  • Willingness to travel to potential conflict areas in support of radios
  • All employment is contingent upon the successful clearance of a background check
Job Responsibility
Job Responsibility
  • Provide pre-sales and post-sales technical support including system planning, customer training, system optimization, etc
  • Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies
  • Prepare and conduct product demonstrations for customer visits and equipment evaluations
  • Visit customer sites to provide technical support and deliver training
  • Troubleshoot failures and abnormal situations in the field
  • Collect and analyze field failures and abnormalities and provide feedback to the development team
  • Help the Design Engineers reproduce and troubleshoot problems
  • Travel up to 75% of the time and work on-site at the customer's location
What we offer
What we offer
  • We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Ireland Jobs Germany Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy