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As a Technical Service Representative - Automotive Coatings, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Ecoat, color, and appearance control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management! Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at our client site - Plastic Omnium in Greer, SC.
Job Responsibility:
Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues
Record weekly inventories and communicate status both externally and internally
Perform required tests for material and process systems, and prepare technical reports for customers
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary
Participate in weekly meetings with technical experts to review site projects and activity
Engage daily with customers to provide feedback from collected data
answer questions and provide recommendations as needed
Use PPG digital tools to capture critical data and facilitate problem solving
Support any special projects, as needed
Provide sales support to maintain and expand business, and ensure effective start-up of new products
Requirements:
High school diploma required
3+ year of experience in a technical setting or paint application environment
Prior supervisory experience preferred
Must be proficient in Microsoft programs (Word, Excel, PowerPoint)