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As a Technical Service Representative, you will represent PPG at customer facilities ensuring our Automotive Coatings customer satisfaction by providing outstanding customer service, focusing your concentration on Adhesives & Sealants, Pretreat, and Electrocoat control to customer specifications. You will be responsible for helping to achieve both customer and PPG goals, while participating in continuous improvement and problem-resolution activities with Plant Operations and Management! Specialized training, as necessary, will be provided for the successful candidate who meets the qualifications of the role. The selected candidate will report to the Optima Solutions Manager and work at the Slate Indiana facility in Warsaw, Indiana.
Job Responsibility:
Support the ongoing activities of onsite PPG customer team at automotive production facilities by communicating cross-functionally to understand customer concerns, collecting data, and taking appropriate actions to help resolve customer issues
Ensure plant operations are functional and provide the customer with proactive support as needed
Communicate updates to PPG Technical and account management effectively and efficiently
Perform tasks at the direction of the PPG leadership while ensuring Health, Safety, and Environmental protocol is always followed
Provide resolutions to customer inquiries, application process monitoring, inventory monitoring, material ordering, and hands-on support, generating reports as necessary
Effectively explains complex ideas to both technical and non-technical audiences to ensure customer needs are met
Participate in weekly meetings with technical experts to review site projects and activity
Engage daily with customers to provide feedback from collected data
answer questions and provide recommendations as needed
Record weekly inventories and communicate status both externally and internally
Use PPG digital tools to capture critical data and facilitate problem solving
Display accountability to meet commitments and take ownership of appointed tasks
Support any special projects, as needed
Provide sales support to maintain/expand business and ensure effective start-up of new products
Requirements:
HS diploma or equivalent required. Bachelor's degree would be advantageous
2+ years field experience with various industrial coating technologies including Sealer & LASD, Pretreatment, and Electrocoat
Proficient in Microsoft programs - Excel (can maintain complex spreadsheets), Word, PowerPoint, etc.
Comfortable working in a customer production environment, around automated equipment, and be able lift ~50 lbs. on a limited basis
Works collaboratively with team members to address and overcome challenges