Technical Service Representative 2

• Review claims received in assigned sort groups via Company's claim payment system (OWS) to determine if claim meets policy guidelines
• If all policy guidelines are met, the Claims Analyst is responsible for paying the claim to the dealer
• If claim fails to meet policy, communicate the rationale for why a claim will be denied or adjusted to the dealership
• Analyze claims that require manual payment to determine eligibility
• Exercise sound judgment in balancing policy and dealer satisfaction when making determination to pay or reject
• Recognize system issues and forward to OWS team or leadership for system correction
• Analyze various claims reports to determine if claims are valid
• Communicate any claim charge backs to dealer based on business rules
• Assist the hotline with questions and concerns regarding program guidelines
• Provide backup support to Prior Approval operations when needed
• Identify process improvements and best practices as needed
• Complete additional tasks and projects as assigned

• High School diploma or equivalent required
• Some college coursework desired
• Mechanical automotive background required
• Familiarity with OASIS and ACESII is desired, but not required
• Excellent time management skills/organizational skills
• Excellent written and verbal communication skills
• Effective analytical and problem-solving skills
• Attention to detail is required
• Displays professionalism and a positive attitude
• Ability to effectively communicate with customers, managers, and coworkers
• Ability to multitask and prioritize assignments

Familiarity with OASIS and ACESII

• Culture of Service
• Teamwork
• Respect
• Proactive
• CareerGrowth
• Diversity
• Competitive Compensation