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Technical Service Manager

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JLL

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Location:
Netherlands , Leiden

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Service Manager will serve as the technical operations leader for JLL's client account, managing critical facility systems and leading a team of technicians to ensure optimal performance of specialized laboratory and manufacturing environments. This role combines hands-on technical expertise with leadership responsibilities to deliver exceptional facility management services in regulated life sciences environments.

Job Responsibility:

  • Lead and coordinate preventive and corrective maintenance programs for life sciences facilities, excluding HVAC systems
  • Oversee processing of work order tickets through first-level support systems and coordinate repair implementations via external contractors
  • Ensure compliance with FDA, GMP, and other regulatory standards specific to life sciences environments
  • Support space management activities using CAFM tools and provide operational assistance for pest control programs
  • Manage facility renovations, refurbishments, and small infrastructure projects while maintaining operational continuity
  • Supervise and develop technical team members, providing coaching and performance management
  • Drive change management initiatives and process improvements within the technical operations team
  • Foster a culture of continuous improvement and proactive problem-solving
  • Identify and implement new service offerings and business opportunities for the account
  • Maintain adherence to JLL safety protocols, quality standards, and environmental guidelines
  • Ensure all maintenance activities comply with life sciences industry regulations and client SOPs
  • Document and report on maintenance activities, compliance metrics, and system performance
  • Participate in audits and regulatory inspections as required

Requirements:

  • Technical education/certification in facilities management, engineering, or related field
  • Minimum 5+ years of industrial facility management experience, preferably in life sciences, pharmaceutical, or biotechnology environments
  • Demonstrated experience in both hands-on maintenance work and supervisory roles
  • Project management experience with facility maintenance and infrastructure projects
  • Comprehensive knowledge of building systems, mechanical repair, and general maintenance practices
  • Proficiency with CAFM systems and maintenance management software
  • Advanced MS Office skills and SAP experience preferred
  • Understanding of life sciences regulatory requirements (GMP, FDA guidelines) strongly preferred
  • Proven team leadership and people management capabilities
  • Excellent communication skills with ability to interface with clients and stakeholders
  • Strong change management and organizational development skills
  • Proactive, hands-on approach with ability to work independently
  • Adaptability and interest in expanding service offerings and business development

Nice to have:

  • SAP experience
  • Understanding of life sciences regulatory requirements (GMP, FDA guidelines)
What we offer:
  • Opportunity to lead a flagship account with significant strategic importance to our organization
  • Platform to influence and shape best practices in Life Sciences real estate management globally
  • Exposure to cutting-edge operational practices and technologies across international markets
  • Collaborative, innovative work environment with access to industry-leading resources and expertise
  • Comprehensive professional development program and clear advancement pathways
  • Competitive compensation package including performance-based incentives
  • Global mobility opportunities within a growing international organization

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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