CrawlJobs Logo

Technical Service Manager

nttdata.com Logo

NTT DATA

Location Icon

Location:
India , Hyderabad

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Technical Service Manager (TSM) is a pivotal role that acts as a trusted advisor for customers in managed cloud environments. The TSM is responsible for optimizing customer investments, managing technical relationships, and driving innovation within the SAP cloud portfolio. This position requires a deep understanding of customer needs and the ability to resolve technical complexities effectively.

Job Responsibility:

  • Act as a trusted technical advisor in the safeguarding and optimization of customer investments into the managed cloud environment
  • Govern managed cloud customer relationship management from a technical perspective, while advocating for the customer
  • Work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers
  • Provide quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment
  • Be the primary contact for the customer regarding technology discussions
  • Be the recognized escalation point for technical issues for the customer landscape
  • Advise customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within managed cloud
  • Be the primary technical point of contact for Client Delivery Manager (CDM)
  • Visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting
  • renewal follow up
  • discovery workshops
  • etc.) if required
  • Ensure customer satisfaction on technical delivery and support
  • Drive innovation portfolio awareness and its implementation
  • Support with incident & service request management as needed
  • Coordinate impact and risk assessment for change management of planned activities
  • Identify and define a service plan to drive stable operations and innovation
  • Align the service plan review with customer, CDM and relevant SAP stakeholders
  • Lead operational meetings with the customer, along with CDM
  • Provide customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews, providing an in-depth review of the generated reports and action items follow up
  • Plan and execute Capacity Management, Landscape Optimization and other value adding services
  • Focus on Problem Management to adopt countermeasures, preventing unexpected downtimes
  • Perform hands-on for critical activities
  • Perform On-Call activities, if required

Requirements:

  • Deep understanding of customer needs and ability to resolve technical complexities
  • Strong background in SAP and cloud management
  • Excellent communication and leadership skills
  • Deep understanding of customer landscape and its interfaces
  • Understands the customer business, goals and challenges
  • Ability to advise customers on technical requirements, constraints and support in all sorts of technical situations
  • Ability to identify and position services that deliver value to the customer
  • Ability to support customer’s Intelligent Enterprise transformation by acting as technical consultant
  • Ability to work with CDM, PL, Account executive, CAS architects and cloud internal service delivery to derive the long-term account vision and executable service plans
  • Ability to execute on SAP cloud portfolio
  • Ability to drive innovation portfolio awareness and its implementation
  • Ability to support with incident & service request management
  • Ability to coordinate impact and risk assessment for change management
  • Ability to identify and define a service plan to drive stable operations and innovation
  • Ability to align the service plan review with customer, CDM and relevant SAP stakeholders
  • Ability to lead operational meetings with the customer
  • Ability to provide customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews
  • Ability to plan and execute Capacity Management, Landscape Optimization and other value adding services
  • Focus on Problem Management to adopt countermeasures
  • Hands-on for critical activities
  • Willingness for On-Call activities, if required

Additional Information:

Job Posted:
February 16, 2026

Icon
NTT DATA - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Technical Service Manager

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...
Location
Location
United States , Alpharetta
Salary
Salary:
35.00 - 40.25 USD / Hour
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Pursuing 3rd Year of Bachelors Degree - typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e-support, e-chat, or similar
  • Familiarity with computer technology
Job Responsibility
Job Responsibility
  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Begin to proactively assist customers to avoid or reduce problem occurrence
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Project Managed Services Intern

As a Technical Project Managed Services Intern you will be a part of the Custome...
Location
Location
United States , Alpharetta
Salary
Salary:
35.00 - 40.25 USD / Hour
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School Degree
  • 3rd Year of University completed--typically a technical degree specialization (Computer science, project management or related field)
  • Articulate in excellent written and verbal communication skills
  • Experience in customer facing role either remote or face to face
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming, experience with AI)
  • Demonstrated problem solving skills
  • Accuracy in data entry
  • Excellent fluency in language to be supported
  • Experience in a phone based remote role, e-support, e-chat, or similar
  • Familiarity with computer technology
Job Responsibility
Job Responsibility
  • Working from a standard protocol and utilizing documented processes to respond to customer issues
  • Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options
  • Begin to proactively assist customers to avoid or reduce problem occurrence
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right

Technical Services Manager

Equipment Tech. Manager, Asst. Production Manager, Building and grounds Maintena...
Location
Location
Salary
Salary:
Not provided
tcdelivers.com Logo
TC Delivers
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or general education degree (GED)
  • a minimum 5 years experience working on mailing equipment
  • Ability to comprehend, speak, read and write the English language
  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and technical manuals
  • Ability to write routine reports and correspondence
  • Ability to effectively present information and respond to questions from vendors, managers, and other employees of the organization
  • Some basic mathematics skills required
  • Some basic mechanical skills required
Job Responsibility
Job Responsibility
  • Maintain all Presort and lettershop equipment
  • Perform a schedule preventive maintenance of all equipment
  • Ordering of parts and maintaining a supply of spare parts for all equipment
  • Assist in the day to day operations of presort and lettershop
  • Attend weekly Managers Meetings
  • Recommendation for equipment enhancements
  • Review the presort schemes on a monthly basis
  • Assist in the training of employees to operate the various equipment
  • Oversee the building maintenance
  • Responsible for the quality of barcodes produced on the MLOCR
Read More
Arrow Right

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...
Location
Location
Greece , Thessaloniki
Salary
Salary:
Not provided
https://www.metlengroup.com Logo
Metlen Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
  • Proven leadership in managing large-scale investment projects and multidisciplinary teams
  • Strong background in plant operations, maintenance, and industrial automation
  • Degree in Engineering or a related technical field
  • Proficiency in engineering software, industrial IT systems, and project management tools
  • Fluency in Greek and English
Job Responsibility
Job Responsibility
  • Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
  • Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
  • Managing technical investments and ensuring alignment with strategic and operational goals
  • Overseeing contractor engagement and performance across projects and services
  • Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
  • Embedding maintenance best practices to enhance asset reliability and reduce downtime
  • Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
  • Support the development of technical specifications and documentation for new projects
  • Coordinate with cross-functional teams to ensure seamless integration of technical services
  • Monitor and report on key performance indicators related to technical operations
What we offer
What we offer
  • Competitive remuneration package
  • Ticket Restaurant Card
  • Group Health Insurance Plan
  • Preferential household electricity plan
  • Pension Plan
  • Company car
  • Fuel allowance
  • Performance bonus
  • Fulltime
Read More
Arrow Right

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Certification - PMP/Prince2/ITIL Preferred
  • Prior experience in managed Services with enterprise clients a plus
  • Knowledge of technology fundamentals and trends is essential
  • Excellent ability to influence across and up – achieving/beating expected business outcomes
  • Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
  • Account management skills are preferred
  • Degree in a related technical field
  • Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
  • 5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
  • Demonstrated English verbal, written, and typing skills
Job Responsibility
Job Responsibility
  • Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
  • Responsible for customer relationship management and for the overall delivery of the Service solution
  • Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
  • Provides direction and leadership to the GMS support teams
  • Strives to make continuous improvements to key processes
  • Holds people accountable to meet organization goals and performance initiatives
  • Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
  • Serves as GMS customer’s single point of contact for escalation and management issues
  • Seamless onboarding of accounts into GMS operations
  • Act as customer’s advisor for digital transformation and strategic initiatives
What we offer
What we offer
  • Comprehensive suite of health, financial and emotional wellbeing benefits
  • Career programs catered to helping team members reach career goals
  • Unconditional inclusion in the workplace
  • Fulltime
Read More
Arrow Right

Technical Service Delivery Manager

We are partnering with a leading UK Managed Services Provider (MSP) known for de...
Location
Location
United Kingdom , York
Salary
Salary:
40000.00 GBP / Year
dynamicsearch.co.uk Logo
Dynamic Search Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years’ experience in an MSP or IT services environment
  • Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
  • Strong understanding of ITIL principles and service delivery best practices
  • Excellent communication skills, able to bridge technical and business conversations
  • Proactive, customer-focused, and capable of managing multiple stakeholders
  • Comfortable working in a hybrid environment and adapting to a growing team
Job Responsibility
Job Responsibility
  • Serve as the primary point of contact for a portfolio of managed service clients
  • Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
  • Lead service reviews, onboarding sessions, and client feedback meetings
  • Translate complex technical services into business-friendly language for stakeholders at all levels
  • Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
  • Collaborate with internal teams to enhance service delivery processes and standards
What we offer
What we offer
  • Hybrid working with flexibility to balance office and remote days
  • Opportunity to step into a customer-facing service delivery role without losing technical involvement
  • Career progression in a growing, innovative MSP
  • Supportive, people-focused culture emphasising training, mentorship, and professional development
  • Exposure to a diverse client base and challenging IT environments
  • Fulltime
Read More
Arrow Right

Technical Services Manager

Our client, a highly respected and rapidly growing business within the food manu...
Location
Location
United Kingdom
Salary
Salary:
40000.00 - 50000.00 GBP / Year
zestfoodjobs.co.uk Logo
Zest Food Jobs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in a managerial role within a technical or quality function
  • Strong leadership skills with the ability to motivate and develop a team
  • Excellent knowledge of BRC, HACCP, and retailer standards
  • Previous experience managing and leading audits (internal, external, and customer)
  • Experience working directly with retail customers and managing retailer specifications
  • Excellent communication and organisational skills, with strong attention to detail
Job Responsibility
Job Responsibility
  • Manage, maintain, and continuously improve the site Quality Management System, ensuring all documentation and procedures are up to date
  • Oversee the supplier approval system, ensuring all suppliers are properly assessed and approved
  • Deputise for the Technical Manager when required, providing leadership and continuity within the department
  • Lead and develop the Technical Services team, promoting a culture of quality, improvement, and accountability
  • Manage internal and external audit schedules and support the business through third-party and customer audits
  • Ensure all products are fully compliant with customer, legal, and industry standards
  • Drive continuous improvement across technical and quality functions
Read More
Arrow Right

Service manager

Our client, a leader in its field with nearly a century of experience, is seekin...
Location
Location
Canada , Laval
Salary
Salary:
85000.00 - 95000.00 CAD / Year
https://www.randstad.com Logo
Randstad
Expiration Date
February 23, 2026
Flip Icon
Requirements
Requirements
  • Significant experience in personnel management (team management/supervision)
  • Experience in service management, ideally in a technical, mechanical, or electromechanical context, involving schedule management and customer emergencies
  • Ability to work in French and English
Job Responsibility
Job Responsibility
  • Comprehensive management of technicians, including employee supervision and schedule planning
  • Effective management of customer service, priorities, and emergencies
  • Collaboration with the parts department and installation team
  • Applying procedures in place to ensure smooth operations
  • Supporting the Service Coordinator in their tasks
  • Ensuring the team works safely and participating in prevention efforts
  • Working with other departments to ensure smooth operations
  • Supervising and leading a team of fewer than 10 people (technicians and coordinator)
What we offer
What we offer
  • Annual bonus target of $5,000
  • Employee stock ownership plan
  • Paid vacation
  • Group insurance, including dental and vision
  • Matching RRSP contributions
  • Fulltime
!
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy