Technical Service Manager, HSBC

HSBC

Location:
China, Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Technical Service Manager.

Job Responsibility:

Run the open platform by monitoring availability and taking a holistic view of IT system healthy
Build tools and automation to manage platform infrastructure and services
Improve reliability, quality, and time efficiency to upgrade cluster and service versions
Measure and optimize system performance and resource utilization, and plan for future capacity
Build dashboards and visualizations to graph system health
Define system alerts and automate responses where possible
Provide operational support and engineering for multiple software development teams
Work with the senior team members on driving the platform forward to align with the Banks 2027 goals
Vendor Management: Manage relationships with technology vendors in the region, ensuring that they are delivering high-quality solutions and services that meet the bank's needs

Requirements:

Administrative Knowledge with practical hands-on of Middleware product on multiple platforms such as UNIX, Linux, Windows in production support
Core competencies : WAS/WLP/IHS/MQ/MQIPT/BPM/Filenet/Apache httpd/LDAP/ConnectDirect
Be able to provide support through 24 x 7 window
Investigate and resolve technical issues related to application hosting infrastructure across DEV, UAT, Production, Contingency environments including WebSphere Application Server, Websphere Liberty Profile, WebSphere MQ, BPM server, IBM HTTP Server
Knowledge of MQ on backup and recovery procedures of the MQ objects/messages. High Availability(HA) features
Provide ongoing support for problem records, identify problem situations, review the problems, engage associates to plan for investigation, work on Root Cause Analysis & solution in coordination with application teams
Ensuring deliverables as per standards and quality in agreed schedule, review & documentation of processes, tasks as applicable. Follow the best practices & ensure strict adherence to guidelines
Be able to communicate with the stake holders and escalating timely manner
Work on service improvement plans to deliver quantifiable efficiency gain
Identify & report operational risks and contribute to mitigate the same
Understand the set objectives and work collaboratively with the team to achieve organizational goals
Automate and optimize the operations using shell/ PERL/python scripts or other tools
Handle SNOW Incident Ticket and CO as daily work

Nice to have:

A solid understanding of UNIX and LINUX
Experience with Veritas Cluster Server
Knowledge of heap dump / thread dump analysis
Experience using industry monitoring tools. (e.g ITM/App Dynamics)
Experience working/partnering with Vendors as early adopters
Experience working within an agile environment
Highly motivated with a positive and proactive attitude
Good written and spoken communication skills in English and Chinese

Additional Information:

Job Posted:
June 02, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Manager