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Technical Service Manager

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NTT DATA

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Location:
India , Hyderabad

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Technical Service Manager (TSM) plays a crucial role in optimizing customer investments in managed cloud environments. This position requires a deep understanding of SAP solutions and cloud management, ensuring customer satisfaction through effective technical support and relationship management. The TSM will collaborate with various stakeholders to drive innovation and stability in service delivery.

Job Responsibility:

  • Act as trusted technical advisor in safeguarding and optimizing customer investments into managed cloud environment
  • Govern managed cloud customer relationship management from technical perspective while advocating for customer
  • Work as team with CDMs and cloud internal service delivery to serve end-customers
  • Primary contact for customer regarding technology discussions
  • Recognized as escalation point for technical issues for customer landscape
  • Deep understanding of customer landscape and its interfaces
  • Understand customer business, goals and challenges to suggest solutions/innovation
  • Advise customers on technical requirements, constraints and support in all technical situations
  • Primary technical point of contact for Client Delivery Manager (CDM)
  • Identify and position services that deliver value to customer from existing portfolio
  • Visit customer on-site for special situations if required
  • Support customer's Intelligent Enterprise transformation by acting as technical consultant
  • Work with CDM, PL, Account executive, CAS architects and cloud internal service delivery to derive long-term account vision and executable service plans
  • Ensure customer satisfaction on technical delivery and support
  • Execute on SAP cloud portfolio
  • Drive innovation portfolio awareness and its implementation
  • Support with incident & service request management as needed
  • Coordinate impact and risk assessment for change management of planned activities
  • Identify and define service plan to drive stable operations and innovation
  • Align service plan review with customer, CDM and relevant SAP stakeholders
  • Lead operational meetings with customer along with CDM
  • Provide customer specific guidance derived out of EWAs, RCAs, Technical Services and Monthly Service Reviews
  • Plan and execute Capacity Management, Landscape Optimization and other value adding services
  • Focus on Problem Management to adopt countermeasures preventing unexpected downtimes
  • Hands-on for critical activities
  • On-Call activities if required

Requirements:

  • Bachelor's degree in Computer Science or Information Technology
  • Minimum of 5 years of relevant experience
  • Deep understanding of SAP solutions and cloud management

Additional Information:

Job Posted:
February 14, 2026

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