Technical Service Manager

• Drive operational excellence and deliver a world-class customer experience across technical support, field service, and in-house repair for Antech’s innovative veterinary medical devices
• Build, inspire, and develop a high-performing team of technical specialists, field engineers, and repair technicians, ensuring seamless service delivery, rapid issue resolution, and a strong culture of customer focus and continuous improvement
• Partner with the General Manager NEC on long-term strategy, budgeting, and forecasting for Technical Services operations
• Collaborate with NEC executive staff to deliver strategic goals, manage workflows, and ensure operational efficiency and exceptional customer service
• Build and lead a multi-country Technical Service team across the North European Cluster
• Recruit, train, and develop technical support and field engineering teams
• Oversee daily operations across technical support (1st/2nd line), field service, and in-house repairs
• Ensure fast response and resolution of technical issues to minimise downtime and maximize customer satisfaction
• Develop and implement service strategies, pricing, and KPIs for performance, quality, and customer experience
• Align with cross-functional teams to standardise and improve service processes
• Collaborate with Sales, Marketing, Quality, and Regulatory teams on new product readiness and compliance
• Build strong relationships with key veterinary clients to enhance service satisfaction and identify improvements
• Manage the service operations budget, optimising resources for cost-effective, scalable, and consistent delivery
• Foster a culture of excellence, accountability, and customer focus that supports associate growth and development

• Proven experience in technical service management, preferably in the medical devices or veterinary technology industry, with a track record of success in managing complex organisations
• Strong understanding of service delivery models including hotline support, field service, and in-house repair
• Excellent interpersonal skills, with the ability to build and maintain strong relationships with customers, investors, and other stakeholders
• Excellent communication skills, with the ability to clearly and effectively convey information and ideas to a variety of stakeholders
• Good leadership skills, including the ability to motivate and engage direct reporting teams
• Strong analytical skills with extreme attention to detail
• Outstanding analytical and problem-solving abilities
• Ability to work well under time constraints
• Strong diplomacy and adaptability attributes
• Fluent in English and French
• Dutch is a strong plus
• Able to travel across the Northern Europe cluster, up to 35%

Dutch is a strong plus