Technical Service Manager, HSBC

Technical Service Manager

HSBC

Location:
China, Shanghai

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are currently seeking an experienced professional to join our team in the role of Technical Service Manager. Business: CTO Infrastructure.

Job Responsibility:

Collaboration with other regional tech leads, the Head of Technology, and other senior stakeholders to ensure that technology solutions are aligned with the bank's overall strategy, and that the region's technology needs are met
Drive technology innovation and transformation in the region, ensuring that the bank is using the latest technologies to improve customer experiences and streamline operations
Ensure that technology solutions in the region are compliant with all relevant regulations, policies, and standards
Manage relationships with technology vendors in the region, ensuring that they are delivering high-quality solutions and services that meet the bank's needs

Requirements:

Incident accountability
Run the open platform by monitoring availability and taking a holistic view of system health
Build tools and automation to manage platform infrastructure and services
Improve reliability, quality, and time to upgrade cluster and service versions
Ability to script in one or more shell languages, such as Bash or PowerShell
Experience with hardware/Virtualization/IKP, distributed storage technologies like SAN, NFS, S3, and Software Defined storage platforms
Measure and optimize system performance and resource utilization, and plan for future capacity
Build dashboards and visualizations to graph system health and define system alerts and automate responses where possible

Nice to have:

Ability to program (structured and OO) with one or more high level languages, such as Python or Go
Provide operational support and engineering for multiple software development teams
Work with the senior team members on driving the platform forward to align with the Banks resilience goals

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 02, 2025

Expiration:
July 30, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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