Technical Service Manager

The Technical Service Manager (TSM) is a pivotal role that acts as a trusted advisor for customers in managed cloud environments. The TSM is responsible for optimizing customer investments, managing technical relationships, and driving innovation within the SAP cloud portfolio. This position requires a deep understanding of customer needs and the ability to resolve technical complexities effectively. The ideal candidate will have a strong background in SAP and cloud management, along with excellent communication and leadership skills. TSM governs managed cloud customer relationship management from a technical perspective, while advocating for the customer. TSM will work as a team with CDMs and cloud internal service delivery to serve and delight the end-customers, by providing quality services to satisfy their needs and resolving technical complexities throughout their entire lifecycle in cloud environment.