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Baxter Logo Baxter · IT - Administration

Technical Service Lead Coordinator

United States, Batesville Employment contract 60000.00 - 82500.00 USD / Year · Job Posted June 09, 2026
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Job Description

As a Technical Service Lead Coordinator, you’ll be the go-to expert for resolving technical issues with Baxter’s medical equipment. You’ll work closely with customers, field technicians, and internal teams to diagnose problems, guide solutions, and ensure a smooth customer experience. You’ll combine technical knowledge with customer support, helping resolve real-world issues while keeping everything properly documented and compliant.

Job Responsibility

  • Troubleshoot mechanical and electrical issues on medical devices
  • Provide technical support via phone, email, and web-based systems
  • Document all customer interactions, complaints, and resolutions in FDA-compliant systems
  • Create and manage service requests, work orders, and service parts orders
  • Track and update service activities through approved contact management systems
  • Coordinate parts replacement and returns for engineering analysis
  • Support product upgrades, modifications, and new product releases
  • Interface with engineering, service logistics, and sales for technical issue resolution

Requirements

  • High school diploma or equivalent required
  • 2+ years of experience troubleshooting mechanical or electrical equipment using diagnostic tools (or equivalent education, military, or hands-on experience)
  • Ability to read and interpret technical manuals, schematics, and electrical diagrams
  • Experience providing technical support in a help desk, service, or field support environment
  • Experience documenting service activity and managing requests in ticketing or case management systems
  • Experience with software and firmware updates, including troubleshooting system performance issues, connectivity challenges, and interface integrations, with an understanding of basic IT and networking configurations
  • Experience supporting medical devices or working in a regulated environment preferred
  • Experience using diagnostic equipment such as voltmeters and basic hand tools preferred

Nice to have

  • Experience supporting medical devices or working in a regulated environment
  • Experience using diagnostic equipment such as voltmeters and basic hand tools

What we offer

  • Medical and dental coverage that start on day one
  • Insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Employee Stock Purchase Plan (ESPP)
  • 401(k) Retirement Savings Plan (RSP)
  • Flexible Spending Accounts
  • Educational assistance programs
  • Paid holidays
  • Paid time off ranging from 20 to 35 days based on length of service
  • Family and medical leaves of absence
  • Paid parental leave
  • Commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • Childcare benefits
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