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IMA Group Logo IMA Group · IT - Administration

Technical Service Engineer

United States, Tonawanda (Buffalo Area) 65000.00 - 75000.00 USD / Year · Job Posted January 22, 2026
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Job Description

IMA Group is a global leader in the development and production of automatic machines for the processing and packaging of pharmaceutical, cosmetics, food, tea and coffee products. IMA Life North America is a company within the IMA Group that specialises in providing aseptic processing and freeze-drying solutions for the pharmaceutical and biotechnology industries.

Job Responsibility

  • Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment
  • Providing technical expertise on equipment and maintaining vendor relationships at a technical level
  • Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities
  • Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings
  • Managing CS projects in SAP, including material structures, parts processing, and creation of new materials
  • Coordinating expedited vendor services and materials for time-sensitive requests
  • Providing technical support to global Customer Service teams
  • Supporting Business Development with technical input as needed
  • Conducting or assisting with departmental audits
  • Monitoring and implementing new technologies and changes introduced by vendors/suppliers
  • Leading or supporting capital equipment upgrade projects
  • Coordinating logistics and production activities related to CS projects and upgrades
  • Handling warranty processing of parts and materials with vendors
  • Creating SAP structures and BOMs, and managing project reporting and material documentation
  • Performing engineering reviews on CS projects and upgrades
  • Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities

Requirements

  • Bachelor’s degree in engineering or equivalent technical experience
  • Excellent organizational skills and ability to manage workload and that of the Service Engineering team
  • Strong self-direction, efficiency, and communication skills
  • Ability to prepare accurate, detailed quotes for capital equipment
  • Availability to travel nationally and internationally (up to 15%)
  • Willingness to work overtime when needed

Nice to have

  • Knowledge of freeze dryer upgrades
  • Organized approach to work and proactive attitude
  • Knowledge of refrigeration systems
  • Knowledge of hydraulics and vacuum systems
  • Understanding of electrical systems, electrical distribution, automation, and controls

What we offer

  • Bonus
  • GLOBAL ENVIRONMENT: A dynamic and innovation-driven workplace, part of a multinational and multicultural group
  • DIVERSITY & INCLUSION CULTURE: Promoted through the Corporate Code of Ethics and dedicated programs
  • CONTINUOUS LEARNING: We view learning as a strategic lever for growth and motivation. We support internal training and external development initiatives
  • WELLBEING: We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan
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