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Herbruck Poultry Ranch Logo Herbruck Poultry Ranch · IT - Administration

Technical Service Engineer

Netherlands, Amsterdam · Job Posted February 20, 2026
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Job Description

As part of the talented EMEA Technical Service team, you will be responsible for helping the Regional Service team across Benelux and France to provide high quality technical support for Navico Group dealers, OEMs and boat builders. This role supports all Navico Group brands. Typical day-to-day responsibilities include answering technical enquiries via telephone and email, advising on system design, installation and product application, coordinating on board field service, handling return material authorisations, repair returns, warranty claims, helping to ensure KPIs and CSAT scores are within agreed targets and reporting field issues back to the team for further investigation.

Job Responsibility

  • Direct dealer and boat builder support via telephone and email
  • Working constructively with regional Service, Product Management and R&D teams to resolve product and technical related issues
  • RMA creation and overseeing returns and fault verification
  • Coordinating on board field service
  • Assisting with consumer and dealer training events
  • Constantly seeking out and identifying opportunities to upgrade consumers to the latest product offering

Requirements

  • Experience in customer service, preferably dealing with products of a technical nature
  • Confident in written and verbal English and French, and any other European language is an advantage
  • Strong analytical and problem solving skills
  • Strong Computer skills
  • Recognised industry apprenticeship, BTEC, Graduate/Associates in an Engineering/Science discipline
  • Experience with boats, boating, commercial or recreational vehicles
  • Willingness to travel, including overseas where required
  • Expectation to be in the local office 3-4 days per week unless travelling
  • Ability to work independently as well as part of a team

Nice to have

  • Recognised industry apprenticeship, BTEC, Graduate/Associates in an Engineering/Science discipline
  • Experience with boats, boating, commercial or recreational vehicles
  • Any other European language beyond English and French
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