Technical Service Engineer Job at Evonik Industries

Technical Services Engineer

As a Technical Services Engineer, you will work the daily inbound cases from Cus...

Location

United States , Birmingham, Alabama

Salary:

43100.00 - 75100.00 USD / Year

Daxko

Expiration Date

Until further notice

Requirements

Strong interpersonal and cross-functional communication skills
Strong computer and multi-tasking skills
Strong analytical and problem-solving skills
Ability to work independently and take initiative
Excellent time management skills with a proven ability to meet deadlines
Ability to maintain professionalism and act with integrity
Bachelor’s Degree in Business, Computer Science or related field
Coding Bootcamp / relevant certifications
Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

Job Responsibility

Work the daily inbound cases from Customer Service
determine the root cause and either resolve or escalate to other team members or teams as required
Act as the communication champion between Customer Success, Professional Services, Development, and TechOps to ensure system-wide incidents or issues are known and case resources are coordinated
Support All Daxko software offerings and integrated third-party tools
Act as the escalation point for Customer Success when identifying urgent action from other departments
Test and escalate bug tickets to the appropriate development team via Jira
Collaborate across teams regarding business and product needs of customers
Participate in on-call rotation
Ensure a speedy response time on cases and enlist help of other team members as needed
Teach others how to use Daxko software offerings

What we offer

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
Casual work environments
Remote work

Fulltime

Field Technical Service Engineer

Provide regional technical service support with flexibility at customer and mach...

Location

Ireland , Sligo; Dublin

Salary:

Not provided

Amcor

Expiration Date

Until further notice

Requirements

University engineering/science degree or equivalent industry experience
Proven experience in a similar role in the flexible packaging or packaging machinery industry
Good understanding of flexible packaging converting processes and customer packing/filling equipment
Knowledge of packaging validation procedures
Willingness to travel up to 70% of the time
Fluent in English
Strong communication/interpersonal skills
Strong focus on customer with team working spirit
Solid technical and problem solving skills
Ability to work in a fast-paced dynamic environment and handle pressure

Job Responsibility

Provide regional technical service support at customer and machine manufacturer sites
Follow up each visit with a detailed field service report
Support customer packaging trials from first attempt through to industrial qualification/ramp up
Contribute to Growth by supporting trials for New Business Opportunities
Support Quality related issues by collaborating to troubleshoot and resolve packaging material/machine/product interaction issues
Contribute to maintaining existing business by providing technical assistance to trials
Provide support to Product Development peers by trialing new products
Maintain schedule to meet the needs of customers
Focus on customer management and satisfaction
Master technical knowledge of packaging machinery types, pack formats and applications

Fulltime

Technical Services Engineer, Aftermarket Sales

Bombardier’s Business Aircraft London Service Centre in Biggin Hill is part of a...

Location

United Kingdom , Westerham

Salary:

Not provided

Bombardier

Expiration Date

Until further notice

Requirements

Minimum of 8 years previous experience with complex avionics and interior modifications and/or products
Thorough knowledge of IT interfaces with aircraft
Minimum of 5 years previous experience working in a customer service-oriented environment
Minimum of 5 years maintenance or avionics modification experience on Bombardier manufactured aircraft
2+ years product development experience
Bachelor’s degree in aviation, or related field, or equivalent work experience (5+ years Business Aviation on-aircraft work experience)
Planning and organizational skills necessary to prioritize and coordinate workload within a multiple project setting
Skilled in researching methods for obtaining technical information and marketing analysis
Sound working knowledge of Service Bulletins and other technical documents, and a thorough knowledge of aircraft maintenance and modification programs
Computer skills necessary to learn and/or operate MS Office, Outlook, and other web-based applications and operations specific software

Job Responsibility

Adhere to Bombardier General Work Rules, Code of Ethics, Compliance, and general workplace practices
Manage the implementation of major projects through the product development process from concept to launch
Collaborate with Vendors, Aftermarket Sales team, Engineering, and other Product Administrators to establish pricing and downtime for modification project quotations
Assist in defining, implementing and continuous improvement of the product development processes for Avionics, Interior, and Airframe modifications on all Bombardier aircraft models
Review products with multiple modifications for pricing trends
Research new products/concepts to continuously improve our product portfolio and adhere to our roadmap
Work with vendors to improve relationships and product partnerships
Monitor product sales data
Ensure products are consistently created and maintained in accordance with policies and procedures

Technical Services Senior Manager

Technical Services Senior Manager position in the M Circular Metals Division, re...

Location

Greece , Thessaloniki

Salary:

Not provided

Metlen Group

Expiration Date

Until further notice

Requirements

7+ years of experience in engineering, technical services, or industrial project management within heavy industry or metallurgy
Proven leadership in managing large-scale investment projects and multidisciplinary teams
Strong background in plant operations, maintenance, and industrial automation
Degree in Engineering or a related technical field
Proficiency in engineering software, industrial IT systems, and project management tools
Fluency in Greek and English

Job Responsibility

Leading the execution of engineering, procurement, construction, and maintenance for current and future Circular Metals plants
Developing and implementing strategies for industrial IT systems aligned with plant operations, ensuring cybersecurity and data integrity
Managing technical investments and ensuring alignment with strategic and operational goals
Overseeing contractor engagement and performance across projects and services
Negotiate multi-year contracts and ensure compliance with safety, budget, and operational standards
Embedding maintenance best practices to enhance asset reliability and reduce downtime
Ensuring compliance with HSE standards and fostering a culture of safety and environmental responsibility
Support the development of technical specifications and documentation for new projects
Coordinate with cross-functional teams to ensure seamless integration of technical services
Monitor and report on key performance indicators related to technical operations

What we offer

Competitive remuneration package
Ticket Restaurant Card
Group Health Insurance Plan
Preferential household electricity plan
Pension Plan
Company car
Fuel allowance
Performance bonus

Fulltime

Field Service Engineer

At Fabric, we enable retailers and brands to profitability scale both their onli...

Location

Israel , Be'er-Sheva

Salary:

Not provided

Fabric

Expiration Date

Until further notice

Requirements

Hands-on technical skills - a must
Willingness for non-routine work hours (working in shifts, including weekends and nights) - a must
Technical degree or training
Experience with fieldwork
Experience with a multidisciplinary system - an advantage
Team player with excellent communication skills
Willingness to work abroad if needed
Proficiency in spoken and written English

Job Responsibility

Maintenance, repair, and installation of our robotics hardware environment
Technical training and mentoring of new support technicians
Defining and writing procedures for maintenance, recovery, and deployment of robots and stations

Fulltime

Sr. Service Training Engineer

As we transition from research and development to full-scale manufacturing, we a...

Location

United States , Palo Alto

Salary:

90000.00 - 150000.00 USD / Year

1X Technologies

Expiration Date

Until further notice

Requirements

6+ years of experience in technical training, field service enablement, or related roles in robotics, industrial equipment, aerospace, or complex electromechanical systems
Experience creating and delivering training content, including hands-on instruction and digital materials
Strong technical troubleshooting skills and familiarity with common service tools and workflows
Clear, confident communication and presentation skills across in-person and remote formats
Strong organizational skills and attention to detail
Willingness to travel (up to 30%) to support onsite training and field operations

Job Responsibility

Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content
Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention
Build and manage the certification process for field technicians, including assessments, recertification, and tracking
Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs
Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups
Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance
Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact
Contribute to the development of field documentation, including job aids and quick reference guides
Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights

What we offer

Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays

Fulltime

Field Service Engineer

The Field Service Engineer 2 executes regular and irregular maintenance activiti...

Location

Japan , Kitakami

Salary:

Not provided

ASML

Expiration Date

Until further notice

Requirements

Experienced Field Service Engineer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience
Experienced in technical industry is required and/or semiconductor industry experience prefered
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software
Has complete knowledge on product functionality of the main modules/sub-modules

Job Responsibility

Problem analysis and approach
Problem handovers and routing
Repairs
Procedures
Training / advice
Process Optimization
Knowledge build-up and transfer
Coaching

Fulltime

Switching-Technical Support Engineer 4

Solves technical issues across a broad range of technologies (Servers, Storage, ...

Location

Costa Rica , Heredia

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s degree in engineering or equivalent
Minimum of 5 years of technical assistance center experience, with 2+ years in a leadership role
Demonstrated experience managing customer service support personnel in cross-functional, matrix-based management work environments
In-depth knowledge of Juniper Networks or similar network company and system products
Excellent Communication Skills
Ownership and Problem-Solving mindset
Ability to work with different stakeholders for outcomes
Obsess about Quality
Encourage diversity and innovation
Juniper products knowledge and Junos experience / certifications would be an added advantage

Job Responsibility

Ensure that the necessary processes and policies are in place and are adhered to in effort to meet the service level agreements and customer satisfaction goals of the organization
Understand customer’s impact, prioritize, own, and effectively communicate among various stakeholders
Manage and lead a team of high-performance Technical Support Engineers who deliver support to customers of security product range of Juniper
Deliver Remarkable & differentiated customer support experience and achieve high customer satisfaction (CSAT)
Hire, Train & Retain Technical Talent in the team aligning with the Juniper values & business objectives
Metrics management and drive continuous / quality improvement initiatives
Analytic experience in using data/trends to make proactive decisions and drive operational efficiency
Set team goals aligned with company objectives & key results (OKR), periodic performance management, enable team members with career growth plan and development
Prepares and conducts customer operations reviews with the Advanced Services team to ensure all customer issues are being addressed in a timely and professional manner
Develops specific business strategies and plans by exploring opportunities to grow the business in the areas of advanced and professional services

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

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