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The Technical Service Engineer is responsible for performing on-site installation, maintenance, service repair and support for Markem-Imaje products and services.
Job Responsibility:
Perform on-site installation, maintenance, service repair and support for Markem-Imaje products and services
Provide onsite service and customer support
Study different type of packaging machines and site readiness for printer installation
Conduct onsite (online) printer trial
Perform on-site product installation on customer premises
Responsible for on-site services such as Installation & Maintenance of Markem products to ensure maximum up-time and customer satisfaction
Meet service & spares budget for assigned geographical territory
Travelling to manufacturing facilities of Markem customers
Requirements:
3 - 5 years of hands-on experience in onsite service and customer support of capital goods relating to industrial automation
Graduate with Degree in Electrical/Electronics/ BSc (maths/Physics) with at least 60% marks from reputed college
Good organizational skills and ability to set priorities and manage time effectively
Good level of customer relationship management skills
Own vehicle that can be used for business travel purpose
What we offer:
401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account
health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off
business travel services
employee discounts
employee assistance program that includes company paid counseling sessions and legal services