Technical Service Engineer

In the position of Technical Services Engineer in our Southampton office, you will be responsible for helping the local country Service team to provide high quality technical support for Navico Group end-consumers, dealers, and boat builders. The role supports all NavicoGroup brands including but not limited to B&G, Simrad, Lowrance, Mastervolt, etc.. Typical day-to-day responsibilities include answering technical enquiries via telephone, email and social media, advising on system design, installation and product application, on board field service, handling return material authorisations, repair returns, warranty claims, helping to ensure KPIs and CSAT scores are within agreed targets and reporting field issues back to PM and R&D.