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As a Technical Service Engineer for our Fabrics group you play a critical role in working directly with our customers for service calls, performing field service work, data collection, and overall support for all paper machine clothing related issues. You'll assist in performing shutdown services related to paper machine clothing on all sections of the paper machine, including assistance during clothing installations. Your expertise will also be needed to perform inspections and services between clothing installations. Additionally, you'll perform minor equipment and inventory audits that support our customer contracts / agreements. In this hands-on role you’ll work closely with our Product Managers, Sales, and Technology experts to ensure cooperation is focused on the customer with meaningful results. This position reports out of our Appleton, WI office but you'll be working remotely in the US Midwest region. Preference would be someone located in or near Ohio.
Job Responsibility
Working directly with customers for service calls
performing field service work, data collection, and overall support for all paper machine clothing related issues
assisting in performing shutdown services related to paper machine clothing on all sections of the paper machine, including assistance during clothing installations
performing inspections and services between clothing installations
performing minor equipment and inventory audits that support customer contracts/agreements
working closely with Product Managers, Sales, and Technology experts
Requirements
Bachelors Degree (BA, BS) from four-year college or university
minimum of 5 years related experience and / or training - preferably in paper industry
or equivalent combination of education and experience
Prefer strong understanding of paper machine clothing, but willing to train with appropriate background and willingness to learn
Trouble-shooting abilities are key
Travel required to customer sites
Must be legally authorized to work in the United States.