Technical Service Desk Analyst Job at Beacon Technologies

Technical Service Desk Analyst I

We are seeking a skilled and reliable Service Desk Analyst to augment our existi...

Location

United States , Phoenix

Salary:

23.00 - 25.00 USD / Hour

Apex Systems

Expiration Date

Until further notice

Requirements

A high school diploma/GED or equivalent working knowledge in a similar role is required
Proven experience in providing hands-on phone IT support is required, including Level 1 and Level 2 technical assistance
Proficiency with Microsoft Office 365 applications
Knowledge in the use and operation of a wide range of desktop and mobile devices
Familiarity with remote support tools and ticketing systems
Understanding of ITIL best practices for incident management
Strong troubleshooting skills for hardware, software, and network connectivity issues
Exceptional communication skills, both written and verbal, with strong active listening abilities
Ability to quickly learn and adapt to new technologies and processes
Strong problem-solving, time management, and organizational skills

Job Responsibility

Provide Level 1 and Level 2 technical support for hardware, software, and operating systems including Windows, macOS, and mobile devices
Troubleshoot technical issues such as password resets, application support, network connectivity (VPN, wired/wireless), hardware diagnostics, and printer support
Utilize remote support tools and ticketing systems (e.g., ServiceNow, Jira) to manage and document incidents
Explain technical concepts clearly to non-technical users, maintaining a professional and empathetic demeanor
Follow established guidelines, procedures, and escalation protocols to resolve issues
Maintain knowledge of standard work routines and IT infrastructure to support business and healthcare requirements
Work independently and as part of a team in a fast-paced, multi-tasked environment

What we offer

medical
dental
vision
life
disability
other insurance plans
ESPP (employee stock purchase program)
401K program with company match after 12 months
HSA (Health Savings Account on the HDHP plan)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions

Fulltime

Enterprise Service Desk Analyst

We are seeking a highly motivated and experienced Service Desk Technician to joi...

Location

Canada , Winnipeg

Salary:

28.21 CAD / Hour

Randstad

Expiration Date

August 10, 2026

Requirements

Completion of a post-secondary program in Information Technology or a related field, or equivalent education and experience
A minimum of five (2) years of experience in a managed services technical role
Expertise in Microsoft Office 365 and a thorough understanding of Azure Active Directory
Comprehensive knowledge of networking concepts and technologies, including routers, switches, firewalls, LAN, WAN, VPN, network security systems, and intrusion detection systems
Experience with Intune, Defender, Exchange, and other Microsoft applications
Fluency in English (written and verbal)
Ability to travel to various locations as required
Demonstrated ability to work effectively under pressure and manage multiple tasks concurrently
Willingness to work flexible hours and participate in an on-call rotation
Capable of lifting equipment up to 30 lbs

Job Responsibility

Provide first-line support for our customers, troubleshooting issues and ensuring high levels of system performance and reliability
Assist with onboarding new employees by configuring workstations and software
Administer and manage servers, networks, and cloud environments (Azure and Office 365)
Assist in various IT projects, including system enhancements, staging and large volume imaging
Troubleshoot Workstations, Networks, ADDS, DNS, DHCP, File Servers, etc.
Assist with Security reviews, Backup audits, upgrades, and optimization to ensure system integrity and security
Follow hardware and software policies, establishing secure practices and machine best practices
Ensuring timely updates on incident status, upcoming changes, and agreed service interruptions to clients
Provide French language support for our customers as needed
Document common issues and create knowledge base articles for future reference

What we offer

12 month contract
Competitive payrate
Working hours: flexible (7AM-7PM CST) Monday- Friday

Fulltime

Sr. Service Desk Analyst

Support services provide high quality operational and technical application and ...

Location

India , Vadodara

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fully fluent in English
Experience in either a technical or customer service support environment, preferably high-volume inbound calls
Excellent interpersonal and communication skills
Extensive problem-solving skills

Job Responsibility

Serve as the first point of contact for IT support via phone, email, or ticketing system
Log, categorize, and prioritize incidents or requests, ensuring accurate documentation
Troubleshoot hardware, software, and network issues, resolving them within defined SLAs
Escalate unresolved issues to L2/L3 teams with clear diagnostic notes and follow up to ensure closure
Mentor and support junior service desk analysts in handling technical and procedural queries
Maintain and update knowledge base articles and standard operating procedures
Monitor recurring incidents and contribute to root cause analysis and resolution efforts
Ensure compliance with IT security policies and service management protocols
Perform Daily BAU tasks and help the DTL with any ad hoc tasks
Continually protect the PMC brand by ensuring an awareness of the impact of non-delivery on PMC’s reputation with the client

Service Desk Analyst

We are looking for a customer-centric Service Desk Analyst to join a critical bu...

Location

New Zealand , Wellington Central

Salary:

28.00 NZD / Hour

Randstad

Expiration Date

July 09, 2026

Requirements

Proven experience in a Contact Centre or IT Service Desk environment
Strong problem-solving skills and the ability to investigate system breaches or issues
Excellent verbal and written communication skills with a high standard of service ethics
Relevant experience

Job Responsibility

Act as the central contact point for complex incidents, service requests, and technical problems
Assist in investigating and resolving issues related to bespoke applications and network problems
Support user access provisioning and operate logical access controls and security systems
Contribute to system enhancements that improve incident management and the overall customer experience
Maintain accurate records of actions taken and security documentation

Bilingual Global Service Desk Analyst

We are looking for a professional and eager French Bilingual Global Service Desk...

Location

Canada , Montréal

Salary:

27.11 - 29.04 CAD / Hour

Randstad

Expiration Date

August 08, 2026

Requirements

1 to 3 years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to speak French fluently in a professional environment
Excellent French bilingual written and verbal communication skills
Proven ability to troubleshoot and resolve technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to provide superior customer service both on and off of the phone
Ability and willingness to work evenings and or weekends.

Job Responsibility

Submit fully documented customer issues into a ticket management system
Analyze the symptoms, determine the urgency and where possible, provide resolution to the issue
Dispatch an incident to the appropriate Tier II support group when first call resolution is not possible, and manage the incident through its lifecycle
Understand and assist with all internal and external escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery

What we offer

T4 benefits
2 sick days (Quebec employment minimum standards)
4% cumulative over the year based on hours worked (Quebec employment minimum standards)
8 holidays (Quebec employment minimum standards)
Possibility of adhering to our collective medical insurance after 3 months
Weekly payments
Accumulates government withholdings: QPIP, QC and CAN Taxes, QC Pension, EI
Flexibility to gain career experience in different fields and companies
Continue to work and not be unemployed during periods and contexts of constraining employment

Fulltime

Enterprise Service Desk Analyst

Astrion has an exciting opportunity for an Enterprise Service Desk Analyst to su...

Location

United States , Huntsville

Salary:

Not provided

Astrion

Expiration Date

Until further notice

Requirements

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field with 2+ years of relevant IT experience OR Associate degree with 5+ years of related experience
Minimum of 2 years of experience in a Service Desk Analyst or IT support role
Current relevant IT Industry certification(s) that meet DoD 8140 requirements (CompTIA Security+ preferred)
Strong understanding of Windows 11 environments, Microsoft Office 365, Azure Gov, and enterprise IT support operations
Experience with Microsoft Defender, Intune, Remote Support tools, and Microsoft Entra ID
Ability to diagnose and resolve advanced technical issues involving workstations, mobile devices, VPN connectivity, MFA, and enterprise applications
Experience managing and prioritizing Help Desk tickets in a fast-paced enterprise environment
Excellent customer service, communication, and leadership skills
Ability to work collaboratively with infrastructure, cybersecurity, and compliance teams
Strong organizational skills with the ability to manage multiple priorities and escalations

Job Responsibility

Contribute to daily Enterprise Service Desk operations and ensure timely resolution of end-user support requests
Provide technical support for hardware, software, mobile devices, and enterprise applications
Manage and prioritize Help Desk tickets while maintaining excellent customer service standards
Support workstation setup and provisioning including operating system installation, updates, and Azure enrollment
Configure, maintain, and troubleshoot company laptop/desktop systems and related IT peripherals
Support user account administration including password resets, MFA enrollment, and Office 365 account management
Assist users with VPN connectivity, remote access, and enterprise collaboration tools
Provide onboarding support for new employees including workstation setup and initial credential distribution
Troubleshoot hardware, software, printer, and connectivity issues
Support enterprise asset management and configuration management processes

What we offer

Competitive salaries
Continuing education assistance
Professional development
Multiple healthcare benefits package options
401K with employer matching
Competitive time off policy along with a federally recognized holiday schedule

Fulltime

2nd Line Service Desk Analyst

We are working with an eminent Law Firm looking to engage someone to join their ...

Location

United Kingdom , Manchester

Salary:

Not provided

Eutopia

Expiration Date

Until further notice

Requirements

Experience in offering technical support within a Legal / Law or similar formal professional services environment
Strong troubleshooting and problem-solving skills
Confident in communicating with users at all levels and able to evidence excellent customer care skills

Job Responsibility

Providing remote first- and second-line support – applications and systems include O365, Windows 10, Adobe Acrobat, iManage, Litera Change Pro, Intapp Time (DTE) and others
As part of a Global team handling escalations from Technology teams across other geographical locations and logging, tracking and managing support requests using ServiceNow
Providing remote access support, including VPN, VDI, and wireless connectivity
Supporting mobile collaboration tools, including BlackBerry Work apps
Troubleshooting and supporting end-user hardware, including desktops, laptops, printers, smartphones, multi-function devices, and Cisco phones

Senior IT Service Desk Analyst – Network & Connectivity

We are looking for an experienced Senior IT Service Desk Analyst to join our Ext...

Location

Hungary , Budapest

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Microsoft Excel data manipulation – pivot tables, filtering, sorting
Intermediate understanding of network infrastructure, specifically knowledge of AppSense technologies
Good communication skills
Good / quick analytical skills
Fluency in English

Job Responsibility

Assist business requestors regarding any Connectivity related issues, via e-mails, Teams, Network Segmentation Requests or ServiceNow tickets
Analysis of the incoming CCR issues' details and promote the solution
Assist business requestors with gathering necessary business and technical details required to complete request entries on TPA AppSense requests
Analysis of AppSense connectivity requests and registering into application
Support internal and external audits of the various processes and procedures in use
Support external connectivity risk and reconciliation technical research
Support the ServiceDesk processes
Collaborate with the other External Connectivity Teams
Participate in projects and ad-hoc tasks
Check the ongoing ServiceNow issues and providing feedback, analyzation

Fulltime

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Technical Service Desk Analyst

Job Description

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