Technical Service Desk Analyst I Job at Apex Systems (Phoenix)

Service Desk Analyst I

We are looking for an Service Desk Analyst I to join a construction-focused orga...

Location

United States , Grand Prairie

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma, associate degree, college degree, or equivalent practical experience
At least 1 year of customer service experience, ideally in a call center or high-volume support environment
1+ year of help desk or technical support experience preferred
Working knowledge of troubleshooting Windows operating systems, Microsoft Office products, and Office 365 applications, especially Outlook
Familiarity with Active Directory, SharePoint, Salesforce, browser support, and software installation is preferred
Experience supporting computer hardware, Apple devices, deployments, and mobile applications is a plus
Strong verbal and written communication skills with the ability to explain technical information clearly
Ability to meet attendance expectations and successfully complete background screening and drug testing

Job Responsibility

Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues
Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution
Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation
Escalate more complex incidents when needed while maintaining communication with users on status and next steps
Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly
Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications
Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality
Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

Service Desk Analyst I

Associa is seeking a highly motivated and customer-focused Level 1 Service Desk ...

Location

United States , Richardson

Salary:

Not provided

Associa

Expiration Date

Until further notice

Requirements

Focus on providing exceptional customer service
Great communication skills
Strong technical aptitude
Problem solving & critical thinking
Knowledge of Windows 10 and 11 Operating Systems
Familiarity with Remote Desktop tools
1-2 years of related technical service desk experience or equivalent combination of Associates or Bachelors degree and some related work experience
A+ Certified - Preferred
Self-starter
Motivated

Job Responsibility

Provide timely and effective technical support to end-users via phone, email, and remote tools
Diagnose and resolve a wide range of IT issues, including: Hardware troubleshooting (PCs, laptops, printers, etc.), Software installations and configurations, Network connectivity issues, User account management, Troubleshooting Microsoft Office applications
Log and track incident tickets in our ticketing system
Maintain and update the knowledge base to improve troubleshooting efficiency
Escalate complex issues to higher-level support teams when necessary
Adhere to service level agreements (SLAs) and meet performance metrics
Actively participate in team meetings, training sessions, and process improvement initiatives to enhance service delivery and personal technical skills
Any additional tasks assigned by leadership

IT Service Desk Analyst I

As an IT Service Desk Analyst I, you are the face of the IT department, serving ...

Location

India , Bengaluru

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Foundational Tech Knowledge: Basic understanding of computer hardware, operating systems, and common office software
Platform Experience: Familiarity with service desk software (e.g., Jira) and team communication tools (e.g., Slack) is a plus
Interpersonal Skills: Exceptional communication skills with a focus on delivering a positive customer experience
Organizational Ability: Detail-oriented approach to managing physical assets and maintaining clear documentation
Integrity: Ability to handle sensitive access requests and company property with high levels of trust and adherence to policy

Job Responsibility

Tier 1 Support & Incident Management: Provide high-quality first-level technical assistance via Slack, Jira, and in-person interactions
Core Troubleshooting: Resolve common IT hurdles, including account lockouts, password resets, and software access requests
SLA Accountability: Manage personal ticket queues to consistently meet or exceed established Service Level Agreements (SLAs)
Triage & Documentation: Accurately document all troubleshooting steps and ensure tickets are properly triaged and escalated within the service desk platform when necessary
Service Excellence: Maintain a professional and helpful demeanor, demonstrating patience, empathy, and kindness in every user interaction
Onboarding & Asset Lifecycle: Support the onboarding process by staging, configuring, and testing computer hardware and software for new team members
Offboarding & Recovery: Coordinate the retrieval of company IT assets during employee departures
Hardware Maintenance: Execute fundamental hardware tasks, including unboxing new equipment, performing secure data wipes, and restoring systems for redeployment
Inventory & Security Compliance: Perform weekly physical inventory checks to ensure hardware availability and data accuracy
Regulatory Adherence: Operate in strict compliance with all Xometry IT policies, security protocols, and standard operating procedures

Fulltime