Technical Service Delivery Manager Jobs

Technical Service Delivery Manager

Dynamic Search Solutions

Location:
United Kingdom, York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

40000.00 GBP / Year

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Job Description:

We are partnering with a leading UK Managed Services Provider (MSP) known for delivering innovative IT solutions and outstanding customer service. With a focus on long-term client relationships and technical excellence, they provide managed IT services, infrastructure support, and consultancy to a broad range of UK businesses. The company promotes a supportive, people-first culture, encouraging growth and career progression across technical and customer-facing roles.

Job Responsibility:

Serve as the primary point of contact for a portfolio of managed service clients
Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
Lead service reviews, onboarding sessions, and client feedback meetings
Translate complex technical services into business-friendly language for stakeholders at all levels
Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
Collaborate with internal teams to enhance service delivery processes and standards

Requirements:

4+ years’ experience in an MSP or IT services environment
Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
Strong understanding of ITIL principles and service delivery best practices
Excellent communication skills, able to bridge technical and business conversations
Proactive, customer-focused, and capable of managing multiple stakeholders
Comfortable working in a hybrid environment and adapting to a growing team

What we offer:

Hybrid working with flexibility to balance office and remote days
Opportunity to step into a customer-facing service delivery role without losing technical involvement
Career progression in a growing, innovative MSP
Supportive, people-focused culture emphasising training, mentorship, and professional development
Exposure to a diverse client base and challenging IT environments

Additional Information:

Job Posted:
December 08, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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