CrawlJobs Logo
Dynamic Search Solutions Logo Dynamic Search Solutions · IT - Administration

Technical Service Delivery Manager

United Kingdom, York 40000.00 GBP / Year · Job Posted December 08, 2025
Apply Position
Job Link Share

Job Description

We are partnering with a leading UK Managed Services Provider (MSP) known for delivering innovative IT solutions and outstanding customer service. With a focus on long-term client relationships and technical excellence, they provide managed IT services, infrastructure support, and consultancy to a broad range of UK businesses. The company promotes a supportive, people-first culture, encouraging growth and career progression across technical and customer-facing roles.

Job Responsibility

  • Serve as the primary point of contact for a portfolio of managed service clients
  • Manage escalations, coordinating with technical teams to ensure timely and effective resolutions
  • Lead service reviews, onboarding sessions, and client feedback meetings
  • Translate complex technical services into business-friendly language for stakeholders at all levels
  • Build and maintain strong client relationships, driving satisfaction, renewals, and continuous service improvement
  • Collaborate with internal teams to enhance service delivery processes and standards

Requirements

  • 4+ years’ experience in an MSP or IT services environment
  • Previous experience in senior support or infrastructure roles (e.g., 2nd Line Engineer, Infrastructure Engineer, Service Desk Team Lead)
  • Strong understanding of ITIL principles and service delivery best practices
  • Excellent communication skills, able to bridge technical and business conversations
  • Proactive, customer-focused, and capable of managing multiple stakeholders
  • Comfortable working in a hybrid environment and adapting to a growing team

What we offer

  • Hybrid working with flexibility to balance office and remote days
  • Opportunity to step into a customer-facing service delivery role without losing technical involvement
  • Career progression in a growing, innovative MSP
  • Supportive, people-focused culture emphasising training, mentorship, and professional development
  • Exposure to a diverse client base and challenging IT environments
Dynamic Search Solutions - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Technical Service Delivery Manager

8 matching positions

Technical Project Manager / Delivery Manager

WongDoody creates human experiences at 22 studios across 4 continents. We believ...
Location
Location
Germany , Berlin; Stuttgart
Salary
Salary:
Not provided
wongdoody.com Logo
WongDoody
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least 5 years of professional experience in project management of digital applications in an agency or service sector
  • Excellent knowledge of digital and software development projects
  • Experience in lean and automated redesign and scaling of digital processes
  • Familiarity with established PM tools (Jira, Confluence, Salesforce, etc.)
  • Keen interest in projects with a technical focus point
  • A strong feel for digital trends and UX
  • Experience with CGI & real-time workflows or applications can be an advantage
  • You have a self-reliant way of working and a positive and solution-oriented attitude with a hands-on mentality
  • Fluency in German is a requirement - and a good command of English is an advantage
Job Responsibility
Job Responsibility
  • Management and controlling of our development projects and resources
  • Management of practical AI projects from idea to implementation
  • Analysis of professional needs (requirement engineering)
  • Derivation, definition and prioritization of work packages and tasks
  • Creation of service descriptions and expense estimates
  • Ensuring quality whilst complying with timing and budget
  • Professional support to the dev team, the agency and the customer
  • Enthusiastic, independent and responsible manner of working in a team
What we offer
What we offer
  • Flexible working hours and 100% overtime compensation
  • Work where it works for you. At home or in the office, or any mix you like
  • Working for strong brands and clients we believe in
  • 30 days' vacation per year
  • Company Benefits
  • Urban Sports Club
  • Nice people in welcoming teams
Read More
Arrow Right
New

Managed Services Service Delivery Manager

The Managed Services Service Delivery Manager is a seasoned professional respons...
Location
Location
Saudi Arabia , Riyadh
Salary
Salary:
Not provided
nttdata.com Logo
NTT DATA
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong expertise in managed services delivery (infrastructure, cloud, security, support)
  • Excellent communication, stakeholder management, and problem-solving skills
  • Proven ability to manage client relationships and drive satisfaction
  • Strong project management and organizational skills
  • Ability to manage cross-functional and geographically distributed teams
  • Strong vendor and stakeholder management capabilities
  • Financial and business acumen (budgeting, forecasting, billing)
  • Familiarity with ITIL or similar frameworks
  • Ability to work under pressure and collaborate across teams
  • Bachelor's degree in IT, Business, or a related field
Job Responsibility
Job Responsibility
  • Manage the end-to-end delivery of managed services, ensuring alignment with Service Level Agreements (SLAs), quality standards, and client expectations
  • Act as the primary point of contact for clients, managing inquiries, escalations, and feedback
  • Conduct regular service review meetings with clients, presenting service performance, SLA achievement, risk assessments, improvement initiatives, and strategic recommendations
  • Collaborate with cross-functional and technical teams to deliver services, implement new solutions, and resolve incidents
  • Oversee contract execution by ensuring service delivery aligns with contractual agreements and compliance requirements
  • Develop account strategies to strengthen client engagement, identify upselling and cross-selling opportunities, and manage financial aspects such as budgeting, forecasting, and billing
  • Identify and mitigate risks impacting service delivery and client relationships
  • Lead and manage service delivery teams, including resource planning, workload management, performance coaching, skills development, and fostering a culture of accountability, collaboration, and continuous improvement
What we offer
What we offer
  • Wellbeing and flexibility
  • Leave
  • Reward (competitive salary plus a bonus or commission plan)
  • Inclusive culture, outstanding network
  • Career development (access to unrestricted courses, learning programs and professional certifications, active mentorship program and world-class career platform)
  • Fulltime
Read More
Arrow Right
New

Technical Delivery Manager

FinXL is seeking a results-driven Technical Delivery Manager to join a large-sca...
Location
Location
Australia , Canberra
Salary
Salary:
Not provided
finxl.com.au Logo
FinXL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Must be an Australian Citizen with an active Baseline clearance
  • Complex Delivery Management: Proven experience managing delivery across multiple teams or workstreams in complex environments
  • Planning & Risk Expertise: Strong capability in integrated delivery planning, scheduling, dependency, risk, and issue management
  • Reporting & Tools: Experience producing clear, decision-focused delivery reporting for senior stakeholders, with strong experience using tracking tools like Jira, Trello, or equivalent
  • Release Coordination: Experience supporting release planning, coordination, and readiness across teams
  • Framework Familiarity: A deep understanding of digital delivery lifecycles, product-based delivery models, and a range of delivery approaches (Agile, hybrid, structured)
Job Responsibility
Job Responsibility
  • Unblock issues, support the delivery team, and monitor and improve performance of the team to maintain delivery throughput
  • Lead teams of developers, plan and drive system development activities, and take responsibility for monitoring and reporting on project progress
  • Work with Product Managers to define the roadmap for products and services
  • Oversee the process from initial design to implementation, testing, ongoing maintenance, and final deliverables of projects
  • Ensure compliance with endorsed software development methodologies, deployment procedures, and cyber security policies
  • Engage and manage stakeholder relationships, working closely with Software Architects, Scrum Masters, Product Owners, Analysts, Developers, and Testers
  • Manage and coordinate the resolution of ICT issues while leading a positive risk management culture
  • Oversee the analysis of technical requirements to support comprehensive project evaluation
  • Assist with the management of finances, contracts, procurement, resources, and expenditure within your area of responsibility
Read More
Arrow Right
New

Service Delivery Manager

As Service Delivery Manager, you will be responsible for defining and delivering...
Location
Location
United Kingdom , Newcastle upon Tyne
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • A minimum of five years' experience within Service Management, IT Operations, Service Delivery or Technology leadership roles
  • Strong knowledge of IT Service Management frameworks, particularly ITIL, alongside operational governance and service delivery best practice
  • Proven experience defining and implementing service strategies, operational improvements and service maturity programmes
  • Experience managing service governance, SLAs, KPIs, operational reporting and performance frameworks
  • Strong understanding of enterprise technology environments, cloud services and end-user support functions
  • Experience managing major incidents, operational escalations and service continuity activities
  • Excellent stakeholder management and communication skills, with the ability to engage both technical and non-technical audiences
  • Strong leadership skills with experience developing, mentoring and supporting teams
  • Excellent analytical, organisational and problem-solving abilities
  • Experience operating within fast-paced and evolving technology environments
Job Responsibility
Job Responsibility
  • Defining and delivering the Service Delivery strategy, operating model and service maturity roadmap across the organisation
  • Leading and developing the Service team, providing direction, coaching and support to build a high-performing function
  • Establishing and maintaining service governance frameworks, operational standards, controls and best practices
  • Developing KPI frameworks, service scorecards and executive-level reporting to provide visibility of service performance
  • Driving continuous improvement initiatives focused on service maturity, operational efficiency, scalability and customer experience
  • Providing strategic oversight of service operations, ensuring effective controls, escalation processes and service standards are in place
  • Owning major incident governance, operational escalation processes and post-incident review activities
  • Leading the digitalisation and automation of Service Operations through self-service capabilities, workflow optimisation and AI-enabled solutions
  • Evolving change management and CAB processes to improve service stability and reduce operational risk
  • Working closely with Infrastructure, Security, Engineering, Product and wider technology teams to support effective service delivery
What we offer
What we offer
  • Enhanced flexibility and working from anywhere
  • Birthday off
  • Annual wellbeing allowance
  • Discounts portal
  • Private Counselling with a weekly confidential helpline
  • Simplyhealth private healthcare plan
  • £150 Wellbeing Allowance per year
  • Working elsewhere policy (4 weeks per year)
  • Buy and sell annual leave scheme (upto 3 days per year)
Read More
Arrow Right
New

Service Delivery Manager - Data Centre / IT Infrastructure

We are seeking an experienced Service Delivery Manager – Data Centre / IT Infras...
Location
Location
Malaysia , Johor Bahru
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years’ experience in IT infrastructure / data centre environments
  • 5+ years’ experience in a Service Delivery / Operations Management role
  • Strong experience managing technical teams and service performance
  • Experience working within an ITIL environment
  • Proven ability to manage client relationships and SLAs
  • Strong reporting, analytical, and organisational skills
Job Responsibility
Job Responsibility
  • Act as the primary client interface for all operational and service delivery matters
  • Manage day-to-day service delivery across data centre and infrastructure environments
  • Ensure services are delivered in line with SLAs, KPIs, and contractual requirements
  • Lead, motivate and manage on-site technical teams and supervisors
  • Produce and present monthly operational and financial reports
  • Monitor performance, identify improvements, and drive service optimisation
  • Ensure compliance with Health & Safety, Quality, and operational standards
  • Manage resource planning, staffing levels, and service coverage
  • Oversee third-party suppliers and subcontractors
  • Support continuous improvement of processes, documentation, and service delivery
  • Fulltime
Read More
Arrow Right
New

Exchange & Network Technical Delivery Manager

The Exchange & Network Technology Manager provides leadership and accountability...
Location
Location
United Kingdom
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Significant experience leading technical delivery teams within a complex telecommunications environment
  • Proven track record of managing multiple Technology Optimisation Leads and/or planners delivering concurrent work packages
  • Strong experience in service managing external delivery partners, including performance governance, commercial awareness, and escalation handling
  • Deep understanding of end‑to‑end network delivery lifecycles and operational handover requirements
  • Demonstrated ability to operate effectively in a matrixed organisation, influencing across functions without direct authority
  • Comfortable engaging at senior leadership level, presenting delivery status, risks, and recommendations
  • Strong people‑leadership, coaching, and stakeholder‑management skills
Job Responsibility
Job Responsibility
  • Lead, coach and performance manage a team of Technology Optimisation Leads and planners, setting clear objectives, priorities, and delivery standards
  • Own the service management of strategic partners, including SLA, KPI and OLA definition, performance review, and escalation management
  • Provide portfolio‑level oversight of network activity, ensuring it is aligned to agreed milestones, safety, quality and architectural standards
  • Act as the senior technical delivery escalation point for high‑risk, high‑impact issues
  • Establish and maintain governance frameworks, including reporting, RAID management, partner performance reviews, and assurance controls
  • Align priorities across planning, build, operations, estates, and commercial functions through effective matrix leadership
  • Drive continuous improvement in delivery capability, partner performance, and service management disciplines
  • Represent the network in senior governance forums, providing clear insight into health, risks, and mitigation actions
What we offer
What we offer
  • Great pay
  • Bonuses
  • Up to 28 days off plus bank holidays
  • Paid time for charity work
  • Discounts
  • Vouchers
  • Pension plan
  • Amazing learning tools
  • Top-notch parental leave policies
  • Fulltime
Read More
Arrow Right
New

Senior Technical Delivery Manager

We are seeking a highly adaptable professional to manage complex, cross-country ...
Location
Location
Romania , Bucuresti
Salary
Salary:
Not provided
vodafone.com Logo
Vodafone
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over five years of relevant expertise in project and process management within the telecommunications field
  • Strong understanding of end‑to‑end network architecture and interdependencies across domains
  • Skilled in stakeholder management and comfortable working across virtual, multi-country environments
  • Analytical, adaptable, and able to make timely decisions based on data and business context
  • Excellent communicator with strong negotiation and engagement capabilities
  • Fluent in English, with the ability to produce high‑quality written and verbal communication
  • Technically knowledgeable in telecommunications, system integration, and network platform lifecycles
  • Educated to degree level in telecommunications, computer science, or a related technical discipline
  • Holding recognised project management certifications (e.g., PMP, PRINCE2 Practitioner)
  • Possessing financial awareness relevant to project budgeting and cost management
Job Responsibility
Job Responsibility
  • Lead the full lifecycle of large-scale and complex programmes, from feasibility and design through to testing, acceptance, and transition to operations
  • Establish programme and project governance in close collaboration with Market Delivery Managers and Network Strategy & Engineering stakeholders
  • Define and maintain structured project plans ensuring alignment within broader programme frameworks
  • Manage risks and issues proactively while supporting mitigation through coordinated stakeholder engagement
  • Handle prioritisation and escalations related to resources, budgets, and delivery constraints
  • Ensure clear, customer‑focused communication with all partners and project teams
  • Maintain timely and accurate reporting in the NSE project management tool, ensuring full alignment, documentation quality, and governance integration
  • Advocate for and contribute to the continuous development of PM Managed Services offered to VOIS customers
  • Support knowledge sharing, team engagement initiatives, and integration of new team members
  • Step in to assist peers by taking over programmes or projects when required to help meet team delivery KPIs
What we offer
What we offer
  • Hybrid way of working: 2 days per week/ 8 per month
  • Medical and dental services
  • Life and hospitalization insurance
  • Dedicated employee phone subscription
  • Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
  • Special discounts for gyms and retailers
  • Annual Company Bonus
  • Ongoing Education
  • 23 days off
  • Special Paternal Program - 4 months of paid paternity leave
  • Fulltime
Read More
Arrow Right

Service Delivery Manager

Service Delivery Manager Responsible for a portfolio of serviced customer accoun...
Location
Location
United Kingdom
Salary
Salary:
Not provided
jobs.360resourcing.co.uk Logo
360 Resourcing Solutions
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Have worked in a Managed Service environment with working knowledge of Physical Security
  • Technically aware of the technology stack for which North is delivering the managed service Physical security Systems
  • Previous knowledge with Physical Security essential - CCTV, Access Control & Fire Systems
  • Strong service management and planning skills
  • Understand commercial issues
  • Financial management awareness
  • Good working knowledge of Microsoft applications e.g. Word, Excel, PowerPoint, etc.
  • Ability to manage a multi-skilled service delivery team both internal and via partners
  • Excellent communication skills
  • Ability to meet strict deadlines
Job Responsibility
Job Responsibility
  • Act as a main point of contact for select number of contracted service clients
  • Ensure processes and procedures are in place to support excellent service delivery and carry out regular reviews of these processes to ensure continuous improvement
  • Carry out regular service reviews (at intervals determined by the contract and ad hoc as required) and take responsibility for actions which arise
  • Liaise with business functions to monitor and measure service performance for each function in line with contract and client expectations
  • Provide the client with technical advice and guidance in line with supported systems
  • Take ownership of critical incidents and assist in coordination of all parties to ensure swift resolution
  • Manage improvement strategies with the client and action these
  • Supervise delivery of works and liaise with PMO to ensure delivery standards are maintained
  • Supervise call queues and ticket levels to ensure swift resolution and escalate any concerns
  • Account profitability, understanding the resources and costs required, and utilised, in the delivery of the contract
What we offer
What we offer
  • Generous holiday entitlement
  • Contributory pension scheme
  • Healthcare and wellbeing programmes
  • Professional development and training opportunities
  • Flexible working arrangements subject to business needs
  • Employee assistance programmes
  • Fulltime
Read More
Arrow Right