Technical Service Delivery Manager Job at Dynamic Search Solutions (York)

Technical Services Manager

We are seeking a highly skilled and motivated individual to join our team as a T...

Location

United Kingdom , Warwick

Salary:

65000.00 - 70000.00 GBP / Year

Randstad

Expiration Date

January 22, 2026

Requirements

Degree in Electrical Engineering or a related field
IOSH Qualification is needed
Proven experience in a technical management role, preferably in a static site environment
In-depth knowledge of electrical systems, codes, and regulations
Strong leadership and team management skills
Excellent communication and interpersonal skills
P&L reports
Labour productivity management satisfaction
Client Retention
Business Plan actions

Job Responsibility

Ensure the 'service' at point of delivery in all your business is exceeding the standards required and the customer is receiving the best quality service at all times of the day and that the contract is meeting the client objectives in relation to finance and operational KPI's
Understand the services that client offers, and the end-to-end process of client's operating systems/procedures involved in delivering the services to our client and be able to speak about these services to your Clients and Business Managers
Ensure the highest standards are achieved as required by the contract specification by 'walking the services provided' on a regular basis
Effectively communicate with your team on a formal and structured basis to ensure that information is cascaded, and support is given to them to enable the implementation of new initiatives to meet the Go for Growth Strategy
Review that all opportunities to drive client's revenue and labour productivity are being implemented in your business
Liaise with the customers personally through your management team to ensure that the service offering is meeting and exceeding their expectations through the use of Company tools i.e., customer feedback surveys/needs profiling
Act when there are failures in compliance or initiatives and investigate the reasons behind these and address them to build and develop performance
Hands on approach to all services as needed
Check and review all audits e.g. Safegard, SIA,/ Secure, Food service and cleaning, Unit Business Health Checks & Action Plans ensure completion within the agreed timescales and ensure that actions are delivered against the relevant procedures
Complete regular audits of your accounts, reviewing actual operating procedures against the specifications and monitor compliance in accordance with company & policy standards

What we offer

Competitive salary, up to £70,000 per annum
Comprehensive benefits package
Opportunities for professional development and career advancement
A dynamic and collaborative work environment

Service Delivery Manager - Asset Servicing

Banking Operations is a strategic Avaloq service line providing Banking Operatio...

Location

India , Pune

Salary:

Not provided

Avaloq

Expiration Date

Until further notice

Requirements

University or higher education degree and/or operational experience in Banking Operations
Min. 3 years of proven experience in banking operations organizations with the ability to deliver in a fast-paced, multi-cultural and global environment
Good knowledge of MS Office
Good communication with a process-orientation and ability to understand complex situations
Pro-active and can-do attitude with a high level of integrity and reliability
Great flexibility and willingness to learn
Strong operational risk understanding
Analytical, communication and flexibility/adaptability skills
Availability to work following EMEA shift
Fluency in English

Job Responsibility

Coordinate Tax Statement Production: Main duty is to coordinate across different teams (IT and banking operations) to produce yearly and post-production tax statements. This includes ensuring smooth communication, clear organization and structure, monitoring progress, and facilitating the resolution of defects
Facilitate and Standardize Operations: Lead the harmonization and standardization of processes across global locations, ensuring efficiency and consistency in service delivery
Client Relationship Management: Act as the primary point of contact for service management and client interactions within your division. Lead client collaboration initiatives, including meetings, workshops, site visits, and community events
Service Excellence & SLA Management: Establish, maintain, and regularly review Service Level Agreements (SLAs) to ensure that service delivery consistently meets or surpasses client expectations. Implement dashboards and reporting tools to provide transparency and actionable insights. Continuously monitor service volumes, Voice of Customer (VOC), key performance indicators (KPIs), incidents, and near misses, taking prompt corrective actions whenever necessary
Incident & Escalation Management: Serve as the first escalation point for service delivery issues, managing major incidents and ensuring thorough follow-up and resolution
Continuous Improvement & Innovation: Drive and support projects, automation, and service improvement initiatives. Foster a culture of continuous improvement and support technical enhancements to the core banking platform
Initiate, Drive, and Support Mindset Transformation: Initiate, drive, and support the transformation of the mindset of people toward automation, embracing change, and adopting AI-driven solutions across teams and processes
Cross-Functional Collaboration: Systematically collaborate with Service Managers, participate in cross-divisional meetings, and share KPI analysis and improvement initiatives. Support and drive global and cross-service projects, such as regulatory transitions, system enhancements, and client onboarding/migrations
Client Onboarding & Prospect Support: Support the onboarding of new clients and contribute to converting prospects into clients by collaborating with expert teams and participating in workshops, RFI/RFP processes, and solution reviews
Documentation & Reporting: Produce ad hoc documentation, analysis, and reporting as required for internal and client-facing purposes

What we offer

Annual bonus
Flexible working
Instant recognition
Access to Udemy for professional and personal learning

Fulltime

Senior Manager – Delivery Services

Senior Manager responsible for client account management, project delivery, and ...

Location

KochiTrivandrum

Salary:

Not provided

Experion Technologies

Expiration Date

Until further notice

Requirements

Expertise in product development and handling
Excellent client account/relationship management and negotiation skills
Experience leading large implementations with mobile/web development
Agile Project Management skills (ceremonies, grooming, estimation, tracking)
Excellent verbal and written communication
Passionate about detailing and analytics
Project delivery expertise and stakeholder relationship management
12+ years total experience (8+ years relevant)

Job Responsibility

Completely manage client account balancing project delivery and customer relationship for new project identification
Coordinate client interactions for product requirement grooming, detailing, development, testing, rollout and release
Manage product development in Web/Mobile technologies with engineering practices (CI/CD, DevOps, Automated Testing)
Go into functional/technical details and motivate core team in design/solutioning phases
Handle end-to-end project delivery in Agile Methodology with product grooming and ceremonies
Apply project management skills (Estimation, Scheduling, Tracking, Commercials, Quality)
Manage teams of 20+ in global delivery model
Lead Agile teams anchoring ceremonies (grooming, sprint planning, retro, demo)
Enable team member competency development and professional growth
Understand modern web/mobile application development and technology architecture

Infrastructure Service Delivery Manager

The Infrastructure Service Delivery Manager is an intermediate level role respon...

Location

Poland , Warsaw

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-10 years of experience in roles centred around infrastructure delivery (application hosting and/or end user services) with a proven track record of operational process change and improvement
understanding of how specialization within area contributes to the business and of competitors' products and services
ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
experience in a Financial Services or large complex and/or global environment preferred
effective analytic/diagnostic skills
ability to communicate technical concepts to non-technical audience

Job Responsibility

perform an Infrastructure Service Delivery role for Wealth business including engagement in Incident, Problem Change and other ITIL disciplines between Production Management, Infrastructure and Wealth organizations
ensure continual improvement of resilience and reliability for end-to-end services
create and maintain relationships, bring virtual teams across the organization together and lead execution of delivery of plan
interact with technical stakeholders from Architecture, Infrastructure and Application development teams to provide best in class infrastructure solutions to meet business needs
deliver on Infrastructure Spend and Financial Targets including annual budget planning with business and Infrastructure
manage delivery of demand optimization effort with the business to deliver savings target against financials while ensuring infrastructure right sizing
provide oversight for the delivery of business, regulatory and technology infrastructure projects with end-to-end responsibility for the quality, timeliness, financials, and operational effectiveness
deliver on performance measures including service performance, financial and governance KPIs

What we offer

private medical care program
life insurance program
pension plan contribution (PPE program)
employee assistance program
paid parental leave program (maternity and paternity leave)
sport card
holidays allowance
sport and team recreation activities
special offers and discounts for employees
access to an array of learning and development resources

Fulltime

Service Delivery Manager

As IT services must serve the business needs, which means they require the overs...

Location

Belgium , Brussels

Salary:

Not provided

Sopra Steria

Expiration Date

Until further notice

Requirements

Project and/or service management within an IT environment
Technical insight to lead development teams working in .NET
Setting up application life cycle management
Presales and sales activities
People management and strong communication skills
Education: Bachelor’s degree in computer science or a relevant equivalent
Languages: English and Dutch or French

Job Responsibility

Effective management of service desks
Implementation of continuous improvement strategies
Maintaining high standards of IT services
Proactive communication with clients
Efficient resource management
Resolving issues as they happen
Driving digital transformation alongside customer satisfaction

What we offer

Mobility options (including a company car)
Insurance coverage
Meal vouchers
Eco-cheques
Continuous learning opportunities through the Sopra Steria Academy
Team events

Fulltime

Managed Services Manager

The Managed Services Manager (MSM) serves as a trusted advisor and integral exte...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Certification - PMP/Prince2/ITIL Preferred
Prior experience in managed Services with enterprise clients a plus
Knowledge of technology fundamentals and trends is essential
Excellent ability to influence across and up – achieving/beating expected business outcomes
Demonstrates strong business, program and analytical skills - breaks down business challenges into solutions with a clear path forward
Account management skills are preferred
Degree in a related technical field
Demonstrated Program Management skills and high organizational skills required, ITIL & PMP certification desired
5+ years of experience managing, complex and transformative IT programs and projects such as software development, datacenter migrations or cloud computing strategies
Demonstrated English verbal, written, and typing skills

Job Responsibility

Partners with the Customer to utilize industry best practices (ITIL/ITSM) to ensure team collaboration with Customer's IT service management team
Responsible for customer relationship management and for the overall delivery of the Service solution
Acts as Customer's single IT management focal for all service-related issues, escalations, and integration actions
Provides direction and leadership to the GMS support teams
Strives to make continuous improvements to key processes
Holds people accountable to meet organization goals and performance initiatives
Demonstrates skills in management, planning, problem solving, innovation, analysis, communication and negotiation
Serves as GMS customer’s single point of contact for escalation and management issues
Seamless onboarding of accounts into GMS operations
Act as customer’s advisor for digital transformation and strategic initiatives

What we offer

Comprehensive suite of health, financial and emotional wellbeing benefits
Career programs catered to helping team members reach career goals
Unconditional inclusion in the workplace

Fulltime

SaaS Cloud Service Delivery Manager

Responsible for the delivery of SaaS Cloud Services to customers across the Amer...

Location

United Kingdom , London

Salary:

Not provided

Arrows Groupe

Expiration Date

Until further notice

Requirements

Deep technical expertise in cloud (Azure/AWS certification preferred)
Strong leadership and stakeholder management skills
Knowledge of ITSM, IT security frameworks, and financial services compliance
Ability to manage complex contracts and technical discussions
Experience with JIRA or similar tools

Job Responsibility

Act as a customer advocate while ensuring high-quality service delivery
Lead incident, change, and disaster recovery activities
Coordinate delivery activities, scope changes, and resource allocation
Mentor and manage technical teams
Ensure compliance with cloud security, regulatory, and ITSM standards

Fulltime

Senior Technical Delivery Manager

We're seeking a Senior Technical Delivery Manager to spearhead enterprise deploy...

Location

Spain , Madrid

Salary:

Not provided

Maisa

Expiration Date

Until further notice

Requirements

Strong, demonstrable experience in technical delivery, solutions architecture, or infrastructure engineering, with experience supporting enterprise software deployments in highly regulated industries (financial services, healthcare, manufacturing)
Deep understanding of cloud infrastructure (AWS preferred), containerization technologies, enterprise networking, and security frameworks relevant to enterprise AI (SOC 2, ISO 27001, GDPR)
Proven track record managing multi-stakeholder technical projects across geographies and organizational boundaries
Cloud & Infrastructure: AWS (VPC, IAM, ECS/EKS, CloudWatch), Docker, Kubernetes, CI/CD pipelines
Enterprise Integration: RESTful APIs, authentication protocols (OAuth, SAML), enterprise databases, ETL/data pipeline concepts
AI/ML Fundamentals: Understanding of LLM architectures, RAG systems, agent frameworks, and enterprise AI governance
Security & Compliance: Experience with enterprise security reviews, data residency requirements, encryption standards, and regulatory compliance
Exceptional communication skills with ability to translate technical concepts for executive stakeholders and build trusted advisor relationships
Calm and composed under pressure, with proven ability to navigate high-stakes situations and de-escalate tension with diplomacy and professionalism
Structured problem-solver who thrives in ambiguous, fast-moving environments with composure under pressure

Job Responsibility

Lead end-to-end technical delivery of Maisa platform deployments across geos and regulatory environments, designing solution architectures for on-premise, private cloud, and hybrid environments that meet stringent enterprise security and compliance requirements while integrating with existing enterprise systems (e.g. legacy systems, ERP/CRM, identity providers, SIEM tools), as well as and troubleshooting complex technical issues spanning containerization (Docker/Kubernetes), networking, API integrations, and enterprise authentication (SSO, MSK, RBAC)
Serve as the primary technical point of contact for strategic enterprise clients, translating complex AI capabilities into business value through solution design workshops, architecture reviews, and executive stakeholder engagement. Whilst building confidence in our enterprise readiness
Partner with Support teams to ensure smooth operational hand off by developing technical documentation, SLA’s, escalation paths and playbooks, while serving as the escalation point for complex technical issues and critical incidents
Bridge between Client Services, Product Engineering, Applied AI, Support Operations, and customer teams to develop deployment playbooks, identify product enhancement opportunities, and support pre-sales technical validation

Technical Service Delivery Manager

Dynamic Search Solutions

Location:
United Kingdom , York

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 08, 2025

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