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Technical Service Delivery Lead

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Magentus

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Location:
United Kingdom , Manchester ▼

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

65000.00 - 75000.00 GBP / Year
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Job Description:

The Technical Service Delivery Lead plays a critical role in ensuring project teams’ delivery high-quality, valuable outcomes efficiently and effectively and aims to reduce the overall cost of delivering customer value. More hands-on than an Agile Coach or Scrum Master, this role is embedded in operational teams, and responsible for ensuring efficient and effective delivery of customer value by proactively identifying and addressing risks, resolving dependencies, and optimizing team flow to service the project management team requirements. The Technical Service Delivery Lead brings strong portfolio management practices into execution, ensuring alignment with business priorities whilst maintaining a sustainable pace of delivery and collaborates closely with the project and programme managers, area leaders, and Engineers to ensure teams are regularly delivering customer outcomes within business and operational guardrails and budgets. Along with resource management across a number of operational teams to ensure effective project milestone deliveries and workflow packages, this particular role comes with people management responsibilities for a team of up to 6 members.

Job Responsibility:

  • Drive the end-to-end delivery of project deliveries via cross department work packages and resourcing, ensuring work is well-sequenced, dependencies are managed, and risks are mitigated
  • Accountable for ensuring teams are creating and maintaining realistic delivery plans (capacity, milestones, releases, benefits realization) with the ability to call out issues early based on progress to plan data
  • Partner with Project Managers, Engineering Leads to balance delivery speed, technical health, customer and business value
  • Data-driven continuous improvements and optimisation of ways of working that enable teams to deliver incrementally while maintaining high-quality standards
  • Responsible for the end-to-end ownership of all agile ceremonies to ensure effectiveness and value toward to delivery of customer value
  • Support teams in breaking down work into achievable increments that deliver customer value faster
  • Accountable for effective status reporting, identification of trends, and delivering compelling insights to inform teams and senior leadership
  • Responsible for objective analysis of benefits realisation and intended goals as baselined at the start of initiatives
  • Responsible for ensuring project and delivery teams’ work aligns with broader portfolio objectives and strategic priorities
  • Accountable for surfacing and resolving cross-team dependencies and constraints early, coordinating with other Delivery Leads and stakeholders
  • Drive appropriate delivery systems and tools to enable progress to plan visibility between product teams and the wider organisation, ensuring transparency of progress, risks, and trade-offs
  • Proactively identify delivery risks and accountability for ensuring mitigation strategies are in place
  • Facilitate the right conversations to align stakeholders, clear roadblocks, and enable teams to move forward effectively
  • Drive a culture of continuous improvement, leveraging data and feedback to enhance team efficiency, collaboration, and predictability
  • Foster a strong delivery culture within the team, ensuring a shared understanding of goals and accountability
  • Champion and scale out agile, systems thinking, value stream, and lean practices with pragmatism and practicality – demonstrating through data what works for the team and business
  • Work closely with Engineering, Project, and Design leaders to create an environment where teams can thrive for future improvements in deliveries
  • Ensure delivery scope remains as documented or is documented, approved and costed for within defined processes

Requirements:

  • Proven experience in a Delivery Lead, Scrum Master, Programme Delivery, or similar role, owning end to end delivery across multiple teams or workstreams
  • Strong track record of driving delivery through cross functional teams, including Engineering, Product, Design, and Project Management, with clear ownership of sequencing work, managing dependencies, and mitigating risks
  • Demonstrable experience creating, maintaining, and challenging delivery plans that cover capacity, milestones, releases, and benefits realisation, with confidence in calling out issues early using progress and data
  • Strong proficiency in running and ability to recommend improvements across Atlassian tooling within our ecosystem, including
  • Jira Software, confluence and Atlassian Analytics
  • People management skills, to effectively manage a small team with 1-2-1’s, goal setting and tracking, along with general team engagement and control
What we offer:
  • Annual renumeration review and performance bonus programme
  • £250 annual home‑working allowance
  • Hybrid Working
  • 25 days annual leave (plus bank holidays), increasing with service
  • Holiday purchase scheme
  • Your birthday off
  • Option to swap a public holiday for a religious holiday of your choice
  • Pawrental Leave to welcome new pets
  • Up to two paid volunteering days per year
  • Enhanced Maternity, Paternity & Adoption Leave
  • Income Protection & 4x Death in Service
  • Private healthcare with BUPA (discounted family cover available)
  • Mental health & wellbeing support via Employee Assistance Programme
  • Free flu jabs + paid time off to give blood
  • Enhanced sick pay

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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