Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Colombia, Bogota

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. We assist customers to evaluate network for performance, scalability, and security and provide recommendations on network configurations and topologies.

Job Responsibility:

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Support account/customer with alignment to services sales and product sales activities
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review Juniper service delivery metrics
Deliver proactive consulting services such as technical analysis and recommendations
Partners with Customers in conducting periodic Juniper product health checks
Engage with Juniper engineering teams to improve potential quality issues with products

Requirements:

Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents

Nice to have:

Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
MBA degree
Experience with automation
Amiable communication, interpersonal and social skills

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Inclusive work environment
Comprehensive benefits suite supporting physical, financial and emotional wellbeing

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor