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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Service Advisor

India, Bangalore · Job Posted September 15, 2025
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Job Description

Provide exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. Assist customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies.

Job Responsibility

  • Provide technology consulting to external customers and internal project teams
  • Act as customer advocate within Juniper and single point of contact for customer post-sales service needs
  • Stay aligned with customer and accounts team concerning services sales and delivery
  • Help support cases resolved as per SLAs and expedite/escalate critical issues
  • Proactively escalate and bring people with required expertise together for critical issues
  • Act as interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
  • Engage on major projects for service requirements, risk management, and expectation setting
  • Conduct periodic reviews with customer on Juniper service delivery metrics, SLA, and quality
  • Establish customer-specific operational status and reporting framework
  • Use technical knowledge to review and assess open software defects
  • Discover potential risks associated with deployment plans and develop mitigation plans
  • Assist customer in making use of proactive consulting services
  • Partner with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews
  • Review and evaluate network change plans and assist in planning new feature implementation
  • Engage with Juniper engineering teams to improve potential quality issues
  • Document and maintain customer network solutions knowledge

Requirements

  • Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
  • Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
  • Experience working in large enterprises, Network service providers
  • ITIL Framework process knowledge
  • Experience with automation
  • Amiable communication, interpersonal, and social skills
  • Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
  • Experience with customer facing roles
  • Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
  • MBA would be an advantage
  • 8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
  • High exposure to network operations environment
  • Ability to operate independently, including management of priorities in unstructured environment

Nice to have

  • Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
  • Experience working in large enterprises, Network service providers
  • ITIL Framework process knowledge
  • Experience and desire to work on automation
  • Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
  • MBA degree

What we offer

  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Flexible work arrangements
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