Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Provide exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. Assist customers in evaluating networks for performance, scalability, and security and provide recommendations on network configurations and topologies.

Job Responsibility:

Provide technology consulting to external customers and internal project teams
Act as customer advocate within Juniper and single point of contact for customer post-sales service needs
Stay aligned with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring people with required expertise together for critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on Juniper service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Discover potential risks associated with deployment plans and develop mitigation plans
Assist customer in making use of proactive consulting services
Partner with Customers in conducting periodic Juniper product health checks and Configuration/Design reviews
Review and evaluate network change plans and assist in planning new feature implementation
Engage with Juniper engineering teams to improve potential quality issues
Document and maintain customer network solutions knowledge

Requirements:

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge and experience of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience with automation
Amiable communication, interpersonal, and social skills
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
MBA would be an advantage
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Nice to have:

Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises, Network service providers
ITIL Framework process knowledge
Experience and desire to work on automation
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
MBA degree

What we offer:

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Flexible work arrangements

Additional Information:

Job Posted:
September 15, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor