Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Technical Service Advisor role at HPE involves acting as a customer advocate and ensuring high-quality post-sales service delivery by resolving technical issues, conducting periodic reviews, and suggesting improvements. The role requires expertise in networking technologies, ITIL knowledge, and experience working in large enterprises.

Job Responsibility:

Act as a customer advocate and single point of contact for post-sales service needs
Align with the customer and accounts team concerning sales and delivery
Resolve support cases per SLAs and escalate critical issues
Facilitate escalated problem resolution
Coordinate between customer and internal services
Conduct periodic reviews on service delivery metrics, SLA, and quality
Establish operational status and reporting framework, preferably using ITIL
Review and assess open software defects
Develop risk mitigation plans
Conduct technical analyses and recommend proactive solutions
Perform health checks and configuration reviews
Evaluate network change plans
Assist in planning and deploying new features
Engage with engineering teams to improve product quality
Document and maintain knowledge of customer network solutions.

Requirements:

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Knowledge of technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
Experience working in large enterprises or network service providers
ITIL Framework process knowledge
Desire to work on automation
Amiable communication, interpersonal, and social skills
Cisco/Arista/Aruba/Juniper product certifications or industry equivalents.

Nice to have:

Experience with customer facing roles
Bachelor’s degree in electrical/electronic engineering, computer science, or equivalent
MBA
8+ years of experience in designing, implementing, and solving technical problems in datacenters or IP/MPLS networks
Ability to operate independently
Experience with network operations environment.

What we offer:

Health and wellbeing programs
Personal and professional development programs
Unconditional inclusion
Flexibility to manage work and personal needs.

Additional Information:

Job Posted:
September 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor