Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Technical Service Advisor role providing exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance. The role involves being a customer advocate within Juniper and single point of contact for all post-sales service needs.

Job Responsibility:

Provide technology consulting to external customers and internal project teams
Act as single point of contact for customer for all post-sales service needs
Stay in alignment with customer and accounts team concerning services sales and delivery
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required expertise together for critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services, and Education Services
Engage on major projects for service requirements, risk management, and expectation setting
Conduct periodic reviews with customer on service delivery metrics, SLA, and quality
Establish customer-specific operational status and reporting framework
Use technical knowledge to review and assess open software defects
Assist customer in making use of proactive consulting services
Partner with Customers in conducting periodic product health checks and configuration/design reviews
Review and evaluate network change plans and assist in planning new feature implementation
Engage with Juniper engineering teams to improve potential quality issues
Document and maintain customer network solutions knowledge

Requirements:

Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Reasonable expertise in Layer2, Layer3 protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN)
Knowledge of newest technologies (Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless)
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with automation
Amiable communication, interpersonal, and social skills
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents
Experience with customer facing roles
Bachelor's degree in Electrical/Electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of Datacenter, IP/MPLS Networks
High exposure to network operations environment
Ability to operate independently, including management of priorities in unstructured environment

Nice to have:

Business degree such as MBA
Knowledge of newest technologies (Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless)
ITIL Framework process knowledge
Experience working in large enterprises or Network service providers
Experience with automation
Juniper product certifications (JNCIS/JNCIP/JNCIE) or industry equivalents

What we offer:

Health & Wellbeing comprehensive benefits suite
Personal & Professional Development programs
Unconditional Inclusion environment
Flexible work arrangements

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor