Technical Service Advisor, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
Colombia, Bogota

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The Advanced Services team provides exceptional outcomes and remarkable customer experience through forward-looking technical services to optimize network reliability and performance for designated customers. The role involves enabling customers towards fast, risk-free deployment of network services, evaluating network for performance, scalability, and security, and providing recommendations on network configurations.

Job Responsibility:

Act as single point of contact for post-sales customer service issues
Represent Juniper customer service to the customer and represent customer back to Juniper
Track and manage deliverables of Juniper Premium Care, Juniper Care Plus, Juniper Optimum Care, Advanced Customer Support
Help support cases resolved as per SLAs and expedite/escalate critical issues
Proactively escalate and bring required expertise together for critical issues
Act as interlock between Customer and Juniper Professional Services, Advanced Services and Education Services
Coordinate and oversee all customer service delivery into the account
Conduct periodic reviews with customer to review service delivery metrics
Establish customer specific operational status and reporting framework
Deliver proactive consulting services such as technical analysis and recommendations
Partner with customers in conducting periodic Juniper product health checks
Review and evaluate network plans and assist in planning of new feature implementation

Requirements:

Bachelor’s degree in electrical/electronic Engineering, Computer Science or equivalent
8+ years experience in designing, implementing, and solving technical problems of state-of-the-art Datacenter, IP/MPLS- Networks
High exposure to network operations environment
Deep understanding of core IP networking concepts (TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6)
Expertise in Layer2, Layer3 protocols such as VRRP, OSPF, BGP, Multicast, MPLS VPN
Experience working in large enterprises or Network service providers
ITIL Framework process knowledge
Experience with customer facing roles
Ability to operate independently, including management of priorities in unstructured environment

Nice to have:

Knowledge of newest technologies such as Segment Routing, Traffic engineering, DC switching, VxLAN, EVPN, SD-WAN & Wireless
MBA degree
Juniper product certifications (JNCIS/JNCIP/JNCIE)
Experience with automation
ITIL Framework process knowledge

What we offer:

Health & Wellbeing benefits
Personal & Professional Development programs
Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
Career development programs
Inclusive work environment
Flexible work arrangements

Additional Information:

Job Posted:
September 17, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Technical Service Advisor