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Hewlett Packard Enterprise Logo Hewlett Packard Enterprise · IT - Administration

Technical Service Advisor

India, Bangalore Employment contract · Job Posted September 06, 2025
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Job Description

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio and shape technical direction and strategies.

Job Responsibility

  • Act as the single point of contact for all post-sales service needs for assigned customers
  • Align closely with account teams on service delivery and sales
  • Manage support cases to closure within SLA timelines
  • escalate critical issues proactively
  • Facilitate collaboration across teams to resolve high-impact technical problems
  • Serve as a bridge between the customer and Professional, Advanced, and Education Services
  • Engage in major projects for risk management, service planning, and expectation setting
  • Conduct periodic service reviews with customers on SLAs, metrics, and quality
  • Establish and lead operational reporting frameworks (preferably ITIL-based)
  • Review open software defects and deployment risks
  • co-develop mitigation plans
  • Deliver proactive consulting: health checks, config reviews, upgrade analysis, etc.
  • Recommend improvements in network design, topology, and configuration
  • Evaluate network change plans and assist in new feature/product deployments
  • Collaborate with engineering to resolve product quality issues
  • Document customer network solutions and educate internal teams for better support

Requirements

  • Strong foundation in IP networking: TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6
  • Solid expertise in L2/L3 protocols: VRRP, OSPF, BGP, Multicast, MPLS VPN
  • Exposure to modern technologies: Segment Routing, VxLAN, EVPN, SD-WAN, DC Switching
  • Experience in large enterprise or service provider environments
  • Familiarity with ITIL framework and a mindset for automation is a plus
  • Excellent communication and interpersonal skills—customer-facing experience is essential
  • Preferred certifications: JNCIS / JNCIP / JNCIE or industry equivalents
  • Bachelor’s degree in Engineering or Computer Science
  • MBA is a bonus
  • Minimum 5+ years in designing, implementing, and troubleshooting complex networks
  • Ability to operate independently and manage priorities in unstructured environments
  • Alignment with HPE’s core values: Be Bold, Build Trust, Deliver Excellence

Nice to have

  • Familiarity with ITIL framework and a mindset for automation
  • MBA
  • Preferred certifications: JNCIS / JNCIP / JNCIE or industry equivalents

What we offer

  • Health & Wellbeing
  • Personal & Professional Development
  • Comprehensive suite of benefits that supports physical, financial and emotional wellbeing
  • Specific programs for career growth
  • Unconditional Inclusion
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